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August 2023 by Paco Lopez
Good place
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June 2022 by Lucas Herrera
Un Lugar muy agradable recomendable buenos precios en casi todas las herramientas
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October 2021 by Susan C.
Home Depot online promised delivery Sept 8th and here it is Oct 20 as a projected delivery date that has changed 3xs a week always a couple days away. Not happy at all with Home Depot professionalism. My job is on the line!
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May 2021 by Eileen B.
Edited review: I am now thoroughly convinced that the people at Home depot are part of a community, willing to listen, help, and do whatever it takes to keep the League City and surrounding area supplied to the best of their abilities. These people are legitimately courteous, respectful, and overall willing to go above and beyond what is necessary to get a job done. This last week I had a problem with my recently purchased Tuff shed. My review with them will remain the same because they only fixed the problem when coerced by a major company, not because it was the right thing to do. They just didn't want their contract with Home depot jeopardized. I get it. But as a consumer, I judge their motivations, and they aren't ethical. The manager at Home depot Listened to me when I called. He heard me, understood that this was not an acceptable problem with a shed that was less than a month old, and got on the problem right away. He called Tuff Shed Corporate office and advocated on my behalf. Got a hold of people I could never dream of speaking to. Rattled some cages. Got something done. Within a few hours, he had someone out to fix my shed- THAT DAY. What a guy. That is why I changed my review. I debated whether to leave my old review up or not, but I decided that if you wanted to read on, to see the issue and how upset I was, and how grateful I am at having a manager go out of his way (not having any clue about this review, by the way, he was just doing his job) to help out a customer who had been wronged by a company that they were partnering with, a company who was sending representatives to sit out in their parking lot day in and day out, saying hi to people, shake hands in good faith, and then swindle people right under their noses, that you should have the right to see it. You can also pop on over to tuff shed to see their review. I got a response by the way. He left an email for me to contact them. Funny, because I have left almost a dozen voicemails and emails before leaving these yelp reviews. Funny how that works... Here's the original review: I am so disappointed. I expected more from a company as reputable as this. I bought a basic 10x12 Tuff Shed from the League City Home Depot in mid March. Had it installed April 1st (I know, foreshadowing, right?!?) Less than a month after installation, the problems have started. My door started sticking. There is a gap in the back where the light comes. And now, exactly one month after install, the door will not even close. AT ALL. I put everything in that shed, and now I can't even lock it. How can I feel safe, knowing I can't even lock up my shed at night? Knowing I can't even close the door? When I called for help, I got the run around. Speaks a great deal for the kindness of salesmen... their smiles stop the minute you sign across the dotted line and hand them their check. What did this slime ball say? He literally told me to go on Craigslist to find someone to fix it for me. Excuse me? Really? You don't warranty your work? Why did I go with a name brand then? But I digress...and kept reading the fine print, searching the 3 point font for anything that might be of use. So far all I have is a headache. I then called customer service warranty department to see if they could help. They were nicer, at least. Assured me someone would be out to fix the problem. Funny thing is, that day came and went, and no one ever showed up. No one called. No one even rescheduled. Nothing. And now I just get a "leave a message after the tone" recording. I am beginning to wonder just how reputable this company really is. Tuff Shed, shame on you. You are swindling people out of their hard earned money, giving them the impression that you back up your work when you have no interest in doing anything but lining your own pockets. Home Depot, you should be ashamed of yourself as well, doing business with sleazy company like this. With a company that went from excellent customer service to utilizing used car salesmen tactics for a quick sale. Figure this re
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December 2020 by Deidra B.
I bought a bbq grill from this Home Depot back in May. Since they told me the assembly person is only at the store one day a week I opted for the "free" assembly they offered instead of delivery. When we got home after a harrowing drive with the pit loosely tied down in the back of my truck we got it out and opened it and the grill had rust on it. I called the store and was told it was indeed not a new out of the box grill but a floor model that had been outside at various times. I asked for manager and they said pretty much yea just bring it back and we will replace it. This really upset me. I specifically didn't have it delivered because I couldn't get anyone to confirm if it could be delivered assembled. I knew I could not assemble it. Then to wait and get a a grill in sub par shape was ludicrous to me. Then to be asked to bring it back! 4 guys had to put that grill in my truck! I asked for the GM number and no one seemed to know it. I reached out to Hone Depot on Twitter and was told to reach out to the store. Finally several months later I reached out to corporate and got a response. Things got really hectic at work with Covid so Corporate and I played phone tag for a bit. We finally were able to have corporate reach out to the store and they discounted my grill to a satisfactory amount. Generous even. I let corporate know about the additional poor customer service I had with that store. What I did learn is that the store is individually owned, corporate cannot make the decision for the outcome but did intervene quite judiciously on my behalf and I am very grateful for the outcome of that. If they would have told me at the get go hey this is a floor model we can give you a discount I would have been open to it. But just to try to pass it off as new was a low blow. I am happy with the outcome but should not have had to spend all that time to make it right.
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November 2020 by Patricia Richard
Always has all my home needs! Easy to find items, plenty of employees to help find your items. Dog friendly too!
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October 2020 by Nancy S.
We had a delivery on a refrigerator that was damaged, Home Depot did great on replacing it, but the delivery men were lazy, they brought in the new refrigerator and removed none of the packing tape. I asked that the remove it and was told - it's not my job! Trying to get into the tight places is difficult for someone our age. Top that off with an employee who didn't have/wear a mask! They didn't remove any of the protective seal plastic anywhere.
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August 2020 by Ashley H.
My husband rented tools from your league city Texas location. One of the tools was missing a part so we could not use them to do the job. Your manager refused to refund him the $17 for the tool that we did have but still couldn't use. I cannot believe homedepot could honor this managers decision during a hurricane and pandemic. We want our $17 back.
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August 2020 by Bertha Correa
After going to 2 Home Depot stores I ended up at the one on El Dorado..customer service was great except for the one in Galveston..no acknowledgements what so ever and the closest store to me..not again
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July 2020 by Savanna F.
don't online order from this location THEY DO NOT ANSWER THE PHONE. I've called several times yesterday and today to try and get ahold of someone about my pick up order I'm going to have to personally drive up there to ask a question ..... ridiculous
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April 2020 by Mary Allen
I want to give huge kudos to Lori in the paint department. I had to wait 20 minutes in line today as she was alone - 4 customers ahead of me, but she was very attentive and friendly to all of us and making sure our orders were correct. She went out of her way to help match my paint in spite of other customers behind me. She gave us all excellent customer service!!! Great job Lori!!
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May 2019 by Lloyd Huggins
Too many self checkout lines!! Will soon stop shopping here.
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March 2019 by Kelly H.
Horrible service. Manager does not care about Home Depot customers at this store. Have spent over $20,000 at Home Depot in last 3 months and they would not allow me to return an single item without my drivers license. Had the receipt and my card I used to purchase item. This should be all they need. Absolutely ridiculous!! Manager was indifferent about it. Not smart on one of your loyal customers. I can say I will not be shopping there anymore.
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March 2019 by Lois Duet Proff
Friendly atmosphere & clean store!
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January 2019 by Angelique W.
Totally unacceptable customer service. upon approaching the counter I got the most sorrowful unhelpful personalities available. I simply wanted to get store credit for some very large wall panels with custom molding and they seriously offered me one penny each. I called the location where I originally purchased and they concurred home Depot will only offer you one penny for this return product. I find this to be completely unacceptable as consumers we never find any product in a store for one penny. Not even a piece of gum.