-
November 2023 by Joseph Ranck
Laura was awesome, very helpful and cared about my needs. Loan processing was super easy.
-
September 2023 by remy ardie
This bank is amazing and the staff are really helpful and took time to explain everything
-
August 2023 by Stephanie Fandja
Great communicationHelpful tools that I was unaware of that lowered my credit card rate and increase the limit. Friendly and professional. Laura helped me get my personal loans and credit limit increased. Thanks
-
July 2023 by Kayce Myers
Laura is amazing! She went above and beyond to help me out. She turned a stressful time into something that felt manageable and achievable. Thank you Laura for the amazing work you do. The league city Wellby branch has been great all around. Only place I’ll go to do my banking.
-
June 2023 by M Phan
The staff members at this location are amazing! The team is extremely friendly and helpful!
-
May 2023 by Thomas Jeitler
Wanted to commend Kefflynn Guidry for her outstanding customer service today. She was friendly prompt and able to answer all my questions with obtaining a loan.Thank you again Kefflynn for your awesome help!!!
-
April 2023 by Danielle VS
They honestly go out of their way to help. Super friendly staff. I'm not a member (changing soon) and they were extremely kind and helpful.
-
April 2023 by Danie Ve
They honestly go out of their way to help. Super friendly staff. I'm not a member (changing soon) and they were extremely kind and helpful.
-
April 2023 by Jennifer O'Donnell
Kefflynn was amazing and so friendly!Resolved my issue. Thanks so much!
-
March 2023 by David M.
My credit is now fu*** due to Wellby JSC change. We had automatic payments set up and working for our mortgage payment. When JSC change to Wellby they changed the amount of numbers and what numbers needed to be used for the transactions. We recieved no notifications nothing with the changes. When we tried to manually make payment with our mortgage company there was still an issue with Wellby's system. There was plenty of money and the way it worked with JSC did not work after they changed to Wellby. This led to a late payment on our credit report. We tried to work with Wellby and our morgage company to get this straitened out but Wellby just said they would look into it and would never get back with us. We went into the branch to talk with a banker about the issue and they also said they would submit a request to get this looked at and nothing was ever done. Also had issues with two separate credit card payments. We then went into the bank and spoke to the manager. She told me she would do her best to get the NSF fee's removed, agreed there were many mishaps with the transition, admitted hey lost a ton of customers even before the move and would work on getting a letter written up so that we could get the credit reporting agencies to correct the OBVIOUS error on there part. But of course the district manager instead called me on the phone to instead try and run a circle jerk instead of just taking care of the issue. She said she needed to get with IT to confirm information, which of course there has been zero return calls, letters, nothing. Im betting she did'nt like the information they supplied which is why she hasn't called back, it's been over a week. This one late payment on my credit has let to higher intrest rates and denial of a student loan for my son. This is bullshit. We are in the process of moving all our money out of Wellby. We had been JSC customers since we moved to Houston in 2010. No issues with JSC until it changed to Wellby. My next move will be to first obtain a complete audit of my account with account numbers and electronic debit information, then file complaints with usa.gov, The Federal reserve, OCC.treas, NCUA, CFPB, mycreditunion.gov, cud.texas.gov. I suggest everyone else do the same.
-
March 2023 by Richard Hamric
Laura in league city was the sweetest and most helpful person. Wellby is always helpful
-
March 2023 by Zuny Holton
Heather was very helpful and friendly. A real pleasure!
-
March 2023 by Dru Johnson
I have never left a review before because I believe in being merciful to businesses and their employees. However my 10 plus years of Banking with JSC and now Wellby Banking has been nothing but inconsistent, outdated and non - communicative issue after issue. There is a reason that they have always been my secondary bank. I am currently closing every account with them. They should shut their operation down because banking isn’t something they do well. I’ve given them multiple chances thinking it would get better but it hasn’t. It’s obvious that they have invested in the front office but the systems and processes in the back office should be condemned.
-
February 2023 by Scag Master
Jocelyn was super sweet, helpful and a joy to do business with. Her off the cuff knowledge of shared certificates was impeccable. Much appreciated.
-
February 2023 by Tabetha McFeders
Laura was very helpful and processed my action quite efficiently. I'm pleased with their customer service