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January 2024 by Charlotte Garner
Professional courtesy answered all questions. Spencer guided me through all my options.He was very patient with this 80 year old woman.
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November 2023 by shari
AVOID....If i could give 0 stars i would. Since the change from JSC to Wellby, this credit union has been horrible. Everything was great until I had an issue. There was a fraudulent charge on my account in early 2022. The bank made the decision to put a freeze on my current account and open a second account. After they made the decision to not reimburse me for fraudulent charge which was over $1,500 (This is a whole issue on its on, since the fraudulent check used looked like someone printed it at home), i'm then told that they froze all of the accounts including my new account and can't undo it. It's been almost 2 years later and i'm still having issues. Noone can help and throughout the process i have constantly been given wrong information.This bank and branch are trash. PLEASE do yourself a favor and bank with a different credit union. There are better ones in the area.
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October 2023 by Granny Roz
Cortney Thompson was very pleasant and I found her enjoyable to deal with my bank stuff. Thank you very much, Cortney!!
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September 2023 by Kevin Newell
Cortney Thompson assisted me greatly, she made me feel right at home and very welcoming to the wellby family. Great job, and I’m glad to be apart the wellby family. I Look forward to doing business here.
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September 2023 by Travel Girl
Brittany Jefferson at the Wellby Tuscan Lakes branch was an absolute pleasure. Her patience and knowledge in helping me was so appreciated.
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September 2023 by Leslie Sample
Brittany was so pleasant, helpful and funny. It was a pleasure opening my account with her! ❤️
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July 2023 by Philip Milligan
Lowest rate out of everybody! Love the staff as well. Audrey is the best if you need a loan!
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July 2023 by Joe F.
From 1st to worst in a year. Since leaving JSC and becoming this wellby financial, they have repeatedly messed up my accounts. Scheduled bills were not paid and they lied about it. They took $93.13 from my account and refused to return it. I had to speak with an attorney to get them to return the rest of our funds today. I ran all the way to Navy FCU a real CU! It is a shame what these people have done to our CU. They are totally going in the wrong direction. They have hired inept people to run the branches. Managers do not have a clue how to manage customers. I hope they reap what they are sewing. Steer clear of this place.
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June 2023 by Google user
She helped us even though she already had other work she was doing. She made sure we were her priority. She was very easy to talk to and me and my dad had a lovely time with her. Very understanding and just a wonderful person to work with overall
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June 2023 by Riley Smith
She helped us even though she already had other work she was doing. She made sure we were her priority. She was very easy to talk to and me and my dad had a lovely time with her. Very understanding and just a wonderful person to work with overall
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May 2023 by Colin Flynn
We had to reset our account information which is usually a pain. Cortney and Audrey at the HWY 96 location made the experience seamless and enjoyable with their customer service! Best bank in town!
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March 2023 by Kairri Byrd
Thank you Felicia (Branch Manager) for working so quickly and diligently when I had an issue with my account. I also had my 2 year old daughter with me. She was very understanding and went through everything step by step with me explaining and asking questions to get me in the right place with my online login as well. The branch manager also had to help and I’m so thankful he was available to help because I knew he was busy in a meeting.Thank you both! Iv been apart of JSC FOR YEARS 10+ and you both were by far the kindness and organized team I dealt with.
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March 2023 by edie houlden
David Polier and his Team assisted me with a transaction that was needed to be completed today to accomplish me getting my new car. They didn't stop until a solution was provided. They acted in a professional manner to provide the level of service that customers are looking for.Thank You Wellby Team of Wellby Financial at Tuscan Lakes!Sincerely,Mrs. Edie HouldenCustomer -Wellby Financial
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February 2023 by Ambreen Arif
It was an amazing experience with Courtney. She helped me and my husband to get our personal loan. She is very cooperative, patient, hardworking, and understanding. I really appreciate the way she helped us. She is a blessing!!
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February 2023 by Lauri baker
I had a love/hate relationship early on. But the friendship I’ve formed with Brittany has changed everything! She was my go to teller before she was promoted. Now I go to her with any questions or needs. She’s knowledgeable, professional, and kind. She’s answered every question patiently. Also, Olivia is a lovely teller, always smiling! Thanks for the positive experience!!