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December 2023 by Allison Bourgeois
Using a Kroger Plus card, aquire & save points monthly to save $ on fuel at Kroger Fuel and Shell stations. Last time I filled up I had earned a $0.70/gallon discount!!
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November 2023 by Mickey L.
Stephanie the so called manager was horrible. Instead of asking how she could rectify the situation she was more accusing. Over a missing ice cream
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March 2023 by Kathleen S.
Just went to Kroger at Bay Area Blvd and 528. Give me Walmart! I'm handicapped and NO carts available...seldom are. Regular ones jammed together so tight i almost couldn't get one loose. Tried to scan a code to use a digital coupon...you need an IT degree for this. Finally, had the sour puss deli lady correct me for calling the chicken strips "chicken fingers". Guess she doesn't know attitude is everything. Such an unpleasant visit all around. SHAME SHAME SHAME.
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November 2022 by Jamison M.
Ill help save your time money and energy your better off going to H.E.B across the street, at least they know how to run a business and care about the customer shopping experience. Wish i could leave a half star review ^^^^
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September 2022 by Chris D.
I just picked up groceries from the pickup area. The young man said the tablet wasn't working & I would have to give him my card & PIN number so he could take it inside & process it. NOT! I walked inside with him & entered my PIN on the terminal inside. I did call Customer Service and told them asking for someone's PIN is totally unacceptable. Protect you identity and do not give out your PIN.
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July 2022 by David B.
If I could rate this Kroger a 0, I would... the straw that broke the camel's back occurred last Saturday when my wife asked them to fill an rx for 4 motion sickness patches when the store flat out refused to do it with 30 minutes to closing. Said the earliest was the next day... because of this they are losing 7 rxes from my family that get refilled every sing week and have for years. I called and spoke to one of the pharmacists today, Juiie, and asked her how I could move all 7 of our rxes across the street to Walgreens (who, incidentally filled the rx for the 4 patches happily with only 20 minutes to closing last Saturday) and Julie had absolutely no curiosity if there was any way for Kroger to keep the business or if there was a reason for moving them? In general, the pharmacy has started to take on the attitude of the store in general which is very poorly run in my opinion. It's an absolute mess! It's HEB and Walgreen's gain I guess! Smh...
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April 2022 by Vi F.
I have watched this store significantly deteriorate over the past 5 years. The parking lot needs repaying, and general upkeep needed. It's sad because it used to be such a good store. It's rundown and not very clean. Went in yesterday and to s of leaves all over - no one interested in sweeping them up. It appears there are staffing issues and high attrition. Spent 17 minutes at the deli counter at 4pm on a weekday and no o e ever showed. Spent 35 minutes at the butcher shop and no one. One person on staff in the butcher shop and she had to stick as well so was stocking the whole time even though I saw her look up multiple times and knew there were 3 people at the counter - poor customer service. All 3 of us left our full carts there and headed over to HEB to do our weekly shopping. MY TAKE - ok store if you need to pick up a couple of items but I won't be going back for weekly shopping.
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March 2022 by Annie H.
The pharmacy has a theft problem. I prepaid for an expensive medication, and received 30 of the 90 prescribed. When I went to get it refilled I was informed that 90 were dispensed. This is a lie. They say they cannot go back more than a month to inventory. One of the employees in the pharmacy stole the other 60 pills for themselves or to give away or to sell. The medication in question is a cholesterol med. I spent 2 hours on phone first with the pharmacy and then with several alternate contact numbers. Sat on hold for 30 minutes with one of the contacts, finally was connected and then hung up on. This pharmacy has a theft problem and they need to scrutinize their employees for theft.
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February 2022 by Anthony D.
attention management: please train your baggers!! im tired of them slamming my groceries in my cart! and quit putting just one item in a bag! cleaning product dont go in with the food either. im sick of this, ill bag my own groceries
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April 2021 by Adam H.
**This review is mostly for the pharmacy, but also includes some information about the grocery side of things.**Two stars. I truly don't like giving only two stars, and I afforded this location plenty of opportunity to right its wrongs to no avail. The main cause for the two stars is the pharmacy. While they have always been polite, the operation reeks of inefficiency and very poor management. We switched pharmacies about six months ago to this location because it was convenient. Huge mistake. I've heard everything from "They didn't forward the prescription to us," (when I saw the doctor hit 'send') to "We've been involved with the COVID thing, and your prescription isn't ready," (three days after they received it).One of the latest faux pas involved this pharmacy not having my prescription in stock. It's a common prescription -- NOT the $80K per dose Zokivny, which is used to treat a rare disease -- and Kroger is a national chain. Something is very wrong with this picture. On a positive note, the grocery side of this Kroger is exceptional (except for the meat department, which is clean but skimpy in offerings). The deli is decent, but there is one lady there who is as curt as NY Governor Mario Cuomo. (When we reported her to customer service, the guy said "Lemme guess ... it must've been such-and-such.") Attention Kroger: Your stock seems to be doing well at the moment, but your people could use some training ... particularly the folks whom you charge with managing things. There's an HEB across the street that emphasizes customer service, and the store is just as clean as yours -- with a superior meat department and folks in the deli who don't act like it's a chore to slice roast beef. Within the next few days, we will move our prescriptions to another store. There will be no more impulse buys as we walk beyond end caps and displays en route to the pharmacy. We will certainly return to this store, if only because of the awesome frozen food section. But most of our grocery and prescription budget will be spent elsewhere.
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December 2019 by Donald Kearney
Love the help here...
