-
January 2024 by Erez Kop
First, the sales department has some very competent associates that will be there for the client and get things done.The issue is with service.Bought a new car from the dealer and it has a few manufacturing defects. I’ve brought it up to the service department and they simply don’t want to follow up and take responsibility.This dealership thinks that their customers time is free and have no regards to it. They are rude about it too.Bottom line - if you feel $70K for a vehicle is not enough to get basic service and at least basic respect.And your time is VALUABLE stay away from this group.
-
January 2024 by Danielle H.
The receptionists are nasty rudeee but the salespeople are very helpful i got my 2023 toyota corolla cross from here and they got me a good deal. but like get new receptionists
-
December 2023 by John Long
Usually helpful and friendly. Nice showroom and very nice waiting area. ???♿️
-
December 2023 by James Elliott (Jim)
Often slow even if you have an appointment. They were having a sale on tires...Buy 3 get the 4th for a dollar. I did some pricing around, and got better tires for less elsewhere.
-
November 2023 by M. C.
I bought a brand new 2017 Toyota 4runner TRD Off-Road. Mid 2018 I noticed there are 3 cloudy spots on my 4runner roof and 2 on top of the hood, each is about 4"x7". I went Mac Haik Toyota Collison Center to see if they can fix it. I talked to a guy name Eddy or Andy, he introduced himself as shop manager. He told me just wait for few months and see if those spots will get worse and we will see from there. Of course Covid happened and when I contacted Mac Haik again I was told if I decided let them repaint my vehicle roof and hood, it'll take around 4 to 6 weeks or some time longer and they will not provided loaner cars. This year (2023) paint damage got even worse. It flakes and looks like snake shedding. Now Mac Haik service department and Collison center refused to accept the responsibility because that individual is no longer employed at Mac Haik.
-
November 2023 by Mustaq Retiwala
I have been going to this dealership since 2007 when it was Star Toyota and the team here working are doing great work and their customer service is excellent!!Mr Robert and his team are doing great at serviceThank You!!
-
November 2023 by Dub Simpson
Daniel Tucker was my service advisor and he was great. I had an unusual environmental sensor problem. They discovered that the folks who installed my pickup bed cover had nicked the fuel filler neck and that was allowing air into the line. They took photos and sent them over - the truck bed liner vendor paid for the repair. I appreciate Max Haik going above and beyond on this visit.
-
November 2023 by mario farias
I really liked that they don't pressure you, they speak Spanish and Mr. Raul Ruiz explained it to me very well.
-
November 2023 by rana ghulam rasool
Not helpful
-
September 2023 by Alondra M.
Don't buy a vehicle from here! Today is September 30th, 2023. My name is Alondra Maldonado, I bought a 2020 Jeep compass from Larry T. and Manny in used at the Mac haik toyota dealership in league city . I bought the 2020 Jeep in July and the very next day it broke down on me with transmission problems . They took the Jeep back the very next day and said they would repair it and have been repairing it ever since. it's been 4 months now and I have still not received my vehicle back. I've been in 4 different loaners and they seem to not care about fixing my Jeep. The Salesman and used car manager even said they would take The Jeep back and let me purchase a different vehicle but then 3 days later changed their mind and said their just gonna fix the Jeep. They are taking advantage of me by selling me a bad vehicle and it's been 4 months! run! don't buy a vehicle from here! I'll keep this updated when I get my Jeep back if I ever get it back! And yes they have kept me in their 2023 vehicle loaners these past 4 months and I have put over 10k miles on all of them combined! If anyone can help me take legal action please help!
-
September 2023 by Rana Ghulam R.
worst experience with them ever. Stay away if you want to save your time and money. Unprofessional and waste of time.
-
September 2023 by Jeremy Wright
Text line ; response was quick and to the point.
-
August 2023 by Tracy H.
Car saLesman here are snakes. Gave me an incredibly high interest rate when I was in a time of need desperately for a car even though I had/have good credit.
-
August 2023 by Jeff C.
Not very impressed with this dealership at all. Tried them a few years ago and dealt with bs thought I'd give them a shot and nothing has changed. Ridiculous add ons that are completely useless for the most part. The sales manager is a prick and had rude comments when i told him i made a truck purchase at their Ford dealership. Stating "I'll see you soon when that Ford breaks down" I'd love to hear him now that the new tundras aren't looking so hot with the recalls that came out. Anyway I went to the Mac haik Pasadena Ford dealership and it was a completely different experience. Great customer service they worked hard to get me a great interest rate 5.9% percent compared to 14.75% at the toyota dealer due to my supposedly "poor credit score". Which i later found out was complete crap. One single $400 add on which didn't matter because they hooked me up thousands under msrp. After everything I could afford to put a brand new engine into that f150 and still have money left over compared to buying from Mak Haik Toyota. Whoever is the owner of this dealership needs to take some notes from the owner of the ford store.
-
August 2023 by Susan
Friendly and pretty quick service. They are always pretty busy. We have no complaints.
