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November 2023 by Alexandra Kelly
They may know how to do an oil change but they definitely don’t know customer service. Over 4 people standing around and only 1 I repeat 1 car in the bay. I drive up and no one waves me over or comes over and talks to me. I wait 5 mins. Still no one comes over. I start to drive up into the bay and they start freaking out on me. The manager finally came over and said they were dealing with an inspection issue I said ok well none of you could have come over and tell me that rather than just ignore me. I find it hard to believe that 4 or more people have to work on an inspection issue. Poor customer service. I could potentially do the oil change myself and save myself the money and disappointment. I come here out of time and convince.If you want to stay in business valvoline; I highly recommend taking customer service just as serious as an inspection or oil change.
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August 2023 by J dub
The reason they don't tell you the price of the oil changes on their website is because they charge $106.99 for 5 quarts of synthetic! $106.99!!! The 5 quart jug at Walmart is less than $30 and at AutoZone you can get a deal with the filter for less than $40. They don't even mention price until after it's done. Took my daughter by surprise for sure!! WON'T be going back for sure! Oh and they offered me a $25 coupon over the phone but never mentioned it to my daughter at all. NOT COOL!Service: Oil change
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August 2023 by Jenna
I am so impressed with the service at this location. They were quick and super friendly. Being as hot as it is they were amazing. The teamwork observed was outstanding!
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August 2023 by Josh “JW” Warren
Fast friendly service, only dropped a star because they left oily hand prints on my hood. Other than that, they're great and it's really easy. Just sit in your vehicle and answer a few questions, while they change the oil and run through their checks.Update: 04/16/23 They wiped the hand prints off my hood this time! They were mostly friendly this time, but some were too busy on their phones. The oil change took longer this time, because of the phones and they seemed a little disorganized.Update: 07/23/23 Excellent service this time. It seems that every time I go there are new people. So it seems to be a gamble each time you go.
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July 2023 by Diane Brooks
I had my a/c recharged at Vavoline on W League City Prkwy today. Jay the technician was very courteous & informative. He provided excellent & pleasant customer service.
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July 2023 by G Nina
Josh did a amazing job and had me laughing he’s so funny … thank you so much for all your hard work…I will definitely be back for oil changes.. great customer service!!!From Houston?
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July 2023 by k s
Went for an inspection. They said their machine was out. They looked on their systems and sent me to another location miles away. Went to the other location and they said theirs was out too.
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June 2023 by Eva Reyes
I want to give a special thank you to Josh at the League City Parkway location.I did not need an oil change, however needed help with my front license plate. Instead of sending me somewhere else he help me by attaching it quickly, saving me from having to go somewhere else. This saved me SO much time l, as I had several errands to run and was leaving out of town the next day. Very sweet.
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June 2023 by Baby Mama
Went to get car inspection. No inspector! Decided on oil change, they didn't have my oil filter and told me to go buy one and bring it back ?♀️RESPONDING--- IT IS HARD TO CALL AHEAD ( WHICH I ACTUALLY DID) WHEN YOU CALL AND ALL YOU GET IS A CALL CENTER AND NOT THE ACTUAL STORE. Make it make sense. The call center person couldn't even help me about the location I was going to
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May 2023 by Nicholas Churchill
I just have to say how amazing Kelvin and the team were. They got us in and out fast. They didn't try to upsell us on repairs that were not needed. In fact, they even saved me money by pointing out items that needed to be repaired before I get the vehicle inspected. GREAT job, Kelvin and team! We'll DEFINITELY be back!!Service: Oil change
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April 2023 by Bobby Allen
They weren't very professional and they told me I have a leak on my oil pan, that I had to waste time to take to my mechanic to find out that I didn't have any they put the wrong oil in my car too. Probably want be using this place again.
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April 2023 by Alexandra Arias
Logan Bradley and Kire were absolutely awesome!!! Thank you guys.They went out of their way to show us our engine problems on our Jeep. 5 start treatment and service!Service: Oil change
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April 2023 by Jack Barton
I'm at ez... cause I'm in corpus christi tx, my daughter is in the South of Houston area.. Im Glad she found a place that can take care of her car.. that's awesome for me cause I don't have to drive to Houston to take care an service of her car...I'm glad thiers a place you can trust .. its a big help with a young daughter that doesn't know anything about cars but put gas an go..Good JobHappy Dad happy life ..
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March 2023 by jdub2104
I normally have my car serviced at local dealership (won't mention any names). I didn't have 4 hours to spare for an oil change, so instead, I tried Valvoline Instant Oil Change.I was greeted instantly and within minutes, my car was being serviced. Logan, in particular was extremely helpful and professional...(much attention to details). I have free oil changes for the life of my car, (through the dealership), but after the exceptional service Valvoline provides.... might not be going back to local dealership. Thanks again Logan!Service: Oil change
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March 2023 by John Weber
I normally have my car serviced at local dealership (won't mention any names). I didn't have 4 hours to spare for an oil change, so instead, I tried Valvoline Instant Oil Change.I was greeted instantly and within minutes, my car was being serviced. Logan, in particular was extremely helpful and professional...(much attention to details). I have free oil changes for the life of my car, (through the dealership), but after the exceptional service Valvoline provides.... might not be going back to local dealership. Thanks again Logan!Service: Oil change
