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March 2024 by Maria Koumbias
Long time CVS pharmacy customer but had to make the switch to Walgreens due to insurance. The staff is very unprofessional on the phone and the only way I was able to get my script filled was to show up in person and wait an hour in the store because calling multiple times over 3-4 days got me nowhere after already getting told “we’ll have it ready for you today.”
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February 2024 by Nikolas Fernald
How can a 3 car line take 30 minutes to pick up a prescription?
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November 2023 by Weston Sirmons
If I could give 0 stars I would! I didn’t think you could get worse than CVS but these people have proven me wrong!! Terrible customer service rude employees will put you on hold and leave you there if you ask to speak to the pharmacist. Called back and the same rude lady said the pharmacist was too busy to take phone calls. Every time I have to get a prescription filled I have to call and tell them how to fill it even though it has my dosage on my doctors notes. Prescriptions are never ready on time even though the app says they are ready for pickup, so the will make you get back to the end of the line and wait another 20-30 minutes. This place is terrible
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October 2023 by Clarita S.
Please staff your business better because these pharmacy techs are completely overwhelmed and doing a horrible job because of it. They are consistently busy and all over the place with no organization and just plain rude. Learn from my mistake and be a bigger advocate for yourself instead of being afraid of being a "Karen." The last 3 times I've gone I've had to pay out of pocket for my medication because I was told my insurance didn't cover it. I asked every time if they could please double check that the right insurance is on file because it SHOULD cover it, they took my info and would say the same thing and rudely tell me "it's only $3." I'm on Medicaid for a reason, my medications are meant to be fully covered because I simply cannot afford "just $3." But I didn't want to make a scene so I paid for it the last few times. I've been prescribed new meds and the cost was coming out to $25, once again I'm on Medicaid for a reason and cannot afford the cost. I spend 15 minutes on hold and when I finally am helped I am told that they did not have my insurance on file- instead they've been using a "coupon" to run my prescriptions through and expecting me to pay the difference. So the last 3 times I paid for my prescriptions and was told it WAS ran through and just not covered, they were just trying to shut me up and get me out of there. I'm grateful for the person who helped me today and was able to get that insurance on file so I would not have to pay for my fully covered medications this time, but I will not be returning. Please advocate for yourself and don't let these rude ladies pressure you into "just paying for it" and double check you are receiving your correct medications as well because the disorganization of this place is appalling. Walgreens is a multibillion dollar company and can afford better staffing instead of overworking their employees and making customers pay for it through bad customer service.
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July 2023 by T C.
Do not shop at this store. Avoid at all cost! I went into the store and the front night cashier was very lazy and ignorant. He is a young frail Pakistan boy. He tossed my items in my bag and glared at me when I cashed out. What an ignorant, stupid, and lacking manners imbecile. I guess he was raised in a barn. I am taking my business to CVS.
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June 2023 by Alexis D.
If I could rate 0 stars, I would. I downloaded the yelp app just to write I review at Walgreens because I am sick of their shit. They are SO rude. Always an attitude and dirty looks just to pick up a prescription. If they ever feel as if you have given them attitude back, they will put your prescription all the way at the end so you struggle to reach if. The icing on the cake, I called about a prescription being recalled that my son took. All I asked was why it was recalled, her response was "do you know what recall means?" Yes I know what it means and I am wanting to know the REASONING to know if my son is at risk for anything. Instead of helping me, she transfers me to the front and they have no idea what I am talking about and transfers me back to pharmacy. Literally had it with these people.
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June 2023 by Kyle H.
This is the third time myself or my wife has come by to pick up our kid's prescription only to be told it wasn't ready, but would be in a few hours. All three time we've left and come back later in the day only to be told they could work on getting it ready if we could give them 20 minutes. It would be really nice if this changed
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May 2023 by Anthony D.
This place never has my meds in stock, I have to wait 5 days later most of the time, the service here is slow inside and drive thru! Today I went to pick my meds up and they tell me they're at another store?!! Wtf!
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December 2022 by Google user
If you have a 30 day autofill prescription and it comes from the main filling location where they are now filling many prescriptions, don't expect to EVER get it by the time your 30 day script is up. Every time I take my last of the 30 day supply and I go to pick up a refill, they says it won't be there for another 2-3 days as it is coming from the main filling facility. So, you go days without your meds. Slow and never answer the phone.
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December 2022 by Mina B.
Worst Pharmacy ever.... Went to drop my prescription today at 8:30 and was planning to wait since it's a pain killer and antibiotics. Pharmacy technician came back and told me it would be next day. I asked why and the answer was "we have to put in the system and we close at nine" I told her I need it today coz I'm in so much pain and she said "you go to another pharmacy". Very poor service and they are not understaffed from what I can see. Every time I have a prescription for me or my family, they take forever to get it done. I wish there is a way corporate can see all these complaints.
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December 2022 by Kamryn Lankford
If you have a 30 day autofill prescription and it comes from the main filling location where they are now filling many prescriptions, don't expect to EVER get it by the time your 30 day script is up. Every time I take my last of the 30 day supply and I go to pick up a refill, they says it won't be there for another 2-3 days as it is coming from the main filling facility. So, you go days without your meds. Slow and never answer the phone.
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December 2022 by Jessica Hughes
Terrible pharmacy, tried to call in prescriptions and was rudely told to call somewhere else because they're too busy. Don't waste your time, go anywhere else.
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December 2022 by Irene T.
I had 2 CVS pharmacies discourage me from coming in to get a shingles shot because they said they were too busy.I came into Walgreens and they were happy to give me the shot even though they were busyThat's customer service !!Thank you!!
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November 2022 by Nancy D.
Wish I had read the Yelp and Google reviews before asking my PCP to send prescriptions here. Two days later I FINALLY get through to speak to someone in the pharmacy (gave up waiting on hold on two previous attempts). I am told they have received them but not filled them because they were waiting on patient insurance info. Did they call me to ask? "No, because we don't violate privacy." Do they not take cash customers (with Good Rx coupons or other discount systems)? They obviously do, I'd downloaded the savings which is actually cheaper than my insurance. Forget it, they don't want the business - sent a message back to doc to re-send the prescriptions back to WalMart. At least it won't take 5 phone calls and 2 trips to get refills!
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September 2022 by Sam
Had battery acid in my eye. Had medication called in and was in line at the drive through before closing time. Car ahead took about 10 min which put me after closing time. Pulled up and they closed the pharmacy rolled down the security slide at the window in my wife’s face. My wife goes inside and she explains what happened and they say “sorry we’re closed”. Very unprofessional and a shame that they could’ve helped a customer in a almost emergency need but instead home was more important. Never again doing business with Walgreens.