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October 2023 by Juan Castelan
Great place, and the staff is always nice and helpful ?
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September 2023 by Karina botero
It’s a 0 stars!Terrible service, and they plainly lied to me about the accounts and benefits I was getting.My debit card never came and I call 10 without being able to talk to anybody or get a call back.I’m canceling the account right at this moment.
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September 2023 by Melissa Freeman
Fix the dang ATM! It’s down or something (can’t accept cash deposits for a week now) more then it works. Come on!
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August 2023 by Masud Reza
I wish I could give them 0 star. Horrible service.Sorry, I don’t use Facebook or Twitter. Your customer service should have an escalation case. Please check with them and you’ll know what kind of aggravation your employees put me through for filling up a beneficiary form. I’m closing my account today because of 2 of your employees at this branch.I’ve never been asked for the status of my citizenship for service by bank employees where I have established accounts for decades.
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August 2023 by Mario Vargas
The most incompetent employees
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July 2023 by Hannah Battle
The ATM never works at this location. That's half the reason of having a location.
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November 2022 by Beth Giuffre
I freaking called Leander, Texas branch 3 times and put me on hold for 10 to 15 minutes and then they hung up on me. Worst phone etiquette!!!
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October 2022 by Sippy Roy
I’ve been to the branch today for opening a new account. Branch Manager Sushma and her associates were pretty helpful!
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June 2021 by Cindy L
Every time we come to this location they are closed!!
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January 2021 by Rita Alford
Corey and James are always helpful. Bank Is personable and always remembers my name.
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June 2020 by Tabitha B.
I love our Leander branch of BBVA! The staff make it a point to know who you are, they're very personable. The best thing is drive-thru is generally a speedy process here. I've never had to wait long on a transaction. This is definitely our preferred location to work with.
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October 2019 by Lori Stewart
Always helpful with my banking needs! Thank you.
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April 2019 by Kim Kindig
Been waiting at drive thru 15 mins. Was never greeted. Sent my deposit in and finally she tells me she's working lobby and drive thru and will
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February 2019 by Chris R.
Your mobile app is excellent. Unfortunately, your customer support is terrible. They are poorly trained, unknowledgeable and disorganized. I have been on hold four times with two different departments (over 20 minutes on hold) to get a simple answer, "where is my 2018 - 1099 for one account?". I received 1099's for 3 accounts already but the 4th is a mystery. The rep has asked for my account number three times and continues to pull the wrong account. I have twice requested to talk with a supervisor but, each time I am put on hold and then the rep comes back on to waste my time with redundant questions. So far it's been a complete waste of time As I continue to be on hold for the fifth time (10 minutes so far), I realize they hope I will hang up. Instead I will now contemplate moving my eight accounts at BBVA Compass Bank. If you like frustrating customer service, this is your bank.
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May 2017 by Richard E.
If I could I give it 2 1/2 stars I would. The main reason for the low rating is customer service. Wife and I seem to go after 4 pm and there is only two people in the whole bldg. Its slow service. We have waited in line many times - waited in line behind 3 -4 people for 20 min to make a deposit when there is only one person behind the counter and they are taking care of the drive thru as well as the lobby. Yet there always seems to be that one person in the side office at her computer oblivious that she should be out behind the counter as well. The one in Cedar Park and in Lubbock are staffed properly ie in an out.
