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March 2024 by Donnell S.
These people have become totally disorganized and unreliable. We have used them since they opened but as of late the pharmacy staff has been replaced with buffoons. Medications are lost, not refilled when the automated system reports them refilled or the doctor "hasn't " responded to their fax yet when I know that is yet another lie. We are changing pharmaceutical companies.
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February 2024 by Daniel Eads
Line wraps around the building. Been here 35 minutes and they have only cleared 4 cars. This isn’t uncommon at this location.
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February 2024 by Amanda G.
I wish 0 stars were an option... But since I can only give 1 Star- here's why! This is by far the absolute worst CVS- specifically the pharmacy. The staff is beyond horrid... whether it's the drive through or you have to get help inside, they are so rude. There is a young blonde girl (I won't name her, because she'd be horribly embarrassed) whose attitude is just disgusting! She acts like you are the biggest inconvenience, rolls her eyes of your existence and just plain doesn't want to do her job. I'm actually shocked she still works there! The other young women are just as bad... I just always have the unfortunate pleasure of dealing with this peach every time I'm here! The actual pharmacist here isn't helpful either... I was in a few weeks ago and had a question regarding a medication I'd never taken... they were too busy to see me, so I left and ended up just "Google'ing" my questions. I've started driving 15 minutes out of my way to avoid this place... ugh! Don't recommend coming here unless you're absolutely dying and don't mind being treated badly.
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December 2023 by Cecilia D.
If I could give 0 stars I would. The last few months I have had to come to this pharmacy a handful of times due to my 18 month old having ear infections one after the other. They take a minimum of 8 HOURS to fill an antibiotic prescription, and that's only because I call to complain and they say they're going to "expedite" it. It's always a 20-30 min wait, inside or through the drive thru. This last time I went is the reason I'm writing the review, I called after 5 hours to see if it was ready, she said it would be another hour, so I waited a bit and then drove over, waited in line (while I was waiting I tried calling to double check it was ready and they wouldn't answer the phone) when I got to the window it had been well over an hour and it wasn't ready. The best they could say to me was "we're doing the best we can"
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December 2023 by Assiya Kalykova
This particular location is the worst. I had to stay in line two times, 20 minutes each time. I gave them a call before to check when my prescription would be ready and arrived at the specified time. I was waiting in line for the second time 45 minutes after I arrived because the first time they kept me in line just to tell me my prescription was not ready. So they make you go and wait in line for the second time. There was a woman who had to wait for two and a half hours for her prescription to be finally completed for her. And guess what when I got to the counter for the second time they asked all the same questions they did in the first run. The whole process seems out of order and chaotic.
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December 2023 by Jennifer Montes
I am a teacher on a tight schedule and went by during my planning period to pick up a prescription for another teacher who has the flu. They are closed between 1:30 to 2pm. I wasn’t able to get it because I had to get back on campus for my students. How do you not have staffing to cover a 30 minute lunch? Just know, there are over 5,000 Leander ISD employees. We can go somewhere else.
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November 2023 by Glenn G.
This pharmacy is ALWAYS understaffed and whether you go inside or the drive-Thru, you should plan on 20-30m wait. If Mom's plan wasn't affiliated with CVS, I wouldn't come here at all. Inefficient, unknowledgeable, unsatisfactory.
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November 2023 by Brigette Oakes
Passport photos 5/5.Hope was there and helped me take photos of my 2 and 3 year old. We had lighter/pastel shirts and she recommended that we wear a dark color to contrast the background and offered her pullover for them to wear. Obviously this isn't something a toddler loves so she brought out some Halloween treats and made the experience wonderful. She also knew I didn't like offering sugar and found 2 mini green LED flashlights they could have. Hope was wonderful and if anyone needs passport photos, she's your girl.
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November 2023 by jazmyn
Called 5 times and each time the first 4 times while waiting to talk to a pharmacy tech I was hung up on. Along with my doctor sent in a prescription for me but the pharmacist told me they had to wait for the doctor to accept the prescription… doesn’t make any sense the doctor is the one who sent the prescription in. And the 5th time I called finally got ahold of a pharmacist and he was extremely rude and disrespectful, I’m pregnant and sick and don’t need to be dealing with these insensitive dumb people who need to learn to do there job right and effect. I’ve been coming to this pharmacy for a few years now I’m now looking to change to a different pharmacy who is better qualified and not so insensitive to their patients/customers.
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November 2023 by Byron Williams
This place only has one person working in the pharmacy, they say that your prescription is ready, you wait in a 40 minute oine just to be told the perscription isnt sold because the “system” doesnt realize theyre two days backed up. Do yourself a favor and go elsewhere unless you want to waste an hour or two of your time to pick up a perscription. Apparantly its been like this for a while, and they havent thought to hire anyone
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November 2023 by Rick Nesselhauf
This pharmacy has done nothing but get worse. The staff is rude/uncaring and the pharmacy manager is abrasive.I’m moving my scripts elsewhere. If you’re in desperate need of meds don’t fill here….takes forever (sometimes days) to get filled.Really not up to CVS standards.
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November 2023 by Paola T
The staff is incredibly disrespectful and rude. I understand they have been under staffed for a while but that doesn’t give them the right to talk to their costumers they way they do. If you hate your job, quit and find something else to do, instead of extending your frustrations to your clients.
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October 2023 by Alex Shows
Please hire more staff or provide more hours for the current staff at the pharmacy at this location. The wait in line is always ridiculous. I'm trying to help out by going inside to stand in line but the average wait in line is over 20 minutes. The staff does a wonderful job and no concerns there. Management needs to hire more staff or provide more hours. I have tried all different times of day and it's ALWAYS busy.
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September 2023 by Matt C.
I made an appointment for a Covid vaccination a week ago. When I show up for my appointment the pharmacist told me they ran out. I didn't get a call telling me they couldn't keep their appointment. I asked if I could reschedule with another pharmacy and they told me they can't schedule.
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September 2023 by Elizabeth Bascom
DO NOT TRUST THIS LOCATION! Count and recount the meds you receive. I paid for a full box of meds and received an incomplete order. The pharmacy manager kept laughing at me while I was crying because this is a key medication I need to make sure I have a viable pregnancy. The lack of empathy and lack of taking responsibility really worries me.