-
October 2023 by Colby Lutz
Renter Beware - I have moved out of my storage and have been trying to close my account for a week now. There is never anybody at the office, I haven't heard back via email, and their auto phone system is the most frustrating system I have ever used. I will never use StorQuest again to avoid ever having to deal with their system again. This is not to mention the boards missing in the back fence allowing any rift raft in to the facility, a unit's contents (mostly garbage) spilling into one of the aisles, another unit seemingly occupied by a suspicious looking "tenant" and what looks like pry bar marks on my unit's door. Also, price was reasonable up front but was raised after 3 months. Only silver lining was the very friendly lady that helped me set up the unit originally.
-
August 2023 by Lex Luthor
4 words: Leader Manager Tonya Dotson. I have worked in service to others for 35 years and have never seen an employee so dedicated to truly helping a new customer in need as I did when I met Tonya Dotson. The patience, kindness and grace she showed me will not soon be forgotten.(Your company has a customer for life in me.) She, in every way a company could want, went above and beyond to make both me and the items I stored with you feel secure, welcomed, and most of all safe. I walked into your Leander location on what may be the darkest day any man could have, and left that afternoon with more than a small part of my faith in humanity restored. All because of Tonya Dotson. I gather this review may not read like a normal “space was great, service was fast, people were great” review, and that is intentional. I’m hoping this is read by a real person, and that someone or everyone in your company knows what this amazing employee did for a random stranger. From the kindness and grace she showed me in our first phone call, to her meeting me at my units location (It’s under construction so the office is closed) the very next morning, to her walking me through the process of rental with a mind toward my safety and security and then finally her insistence that she return to my location on her way home that evening to deal with a lock issue. If I could give her an 11 out of 10 I would. Ms./Mrs Dotson was so far and beyond exemplary I struggle find the words to express just how amazing she was. -Joshua
-
March 2023 by Jordan Walker
Don’t rent here. They overcharge you more than your bill, make it a hassle to be refunded and won’t answer the phones to take a payment after their auto-payment system doesn’t charge you. Terrible service and terrible company. Customer service reps will argue over the phone because they outsource and don’t actually work at storage facility. Highly don’t recommend
-
December 2022 by Jeff Mehl
I looked at several storage units and found a nice, big, clean one here. Great price. Tonyia was great. Super friendly and really professional. She is the type of management I want to work with. Highly recommend this storage unit. Thank you Tonyia for a pleasant experience.
-
May 2022 by Garland Chiasson
This place started off ok 2 years ago, but beginning last October in 2021, I was double charged for Oct, Nov, Dec. I have been to the office several times to get this corrected and they promised me Jan, Feb, March would be free due to the overcharges - that never happened. I moved out at the end of March and I still received a charge! They claim they have taken my credit card off the system. They keep promising a manager will call me - never happened. I have alerted my credit card company. Save yourself time and trouble and stay away from this place!
-
May 2022 by Michael
Had no issues here, but I do know that some of the units roofs leaked. Website is awful. Difficult to do anything on it. Takes me 5-6 attempts just to pay my monthly dues. Update: I posted preceding review when the place was Great Value Storage. Under the StorQuest brand, the website is much better.
-
April 2022 by TexasGaming101
Website won't work so if you need to contact them, got to go up there.. Not to mention Im now being double charged monthly, $140, for a 5x10. Go elsewhere.
-
March 2022 by George V.
As far as overall service the property manager Diana is fantastic , my issue is they require auto draft in which they double charged me for six months and now are totally unwilling to talk to me. Proceed with caution check your account Regularly as Banks will only help you 60 days backwards
-
October 2021 by Michael Coffey
Had no issues here, but I do know that some of the units roofs leaked. Website is awful. Difficult to do anything on it. Takes me 5-6 attempts just to pay my monthly dues.
-
August 2021 by Sam Beck
The lady's in the office are AWESOME! They are super nice and easy to work with. They made all the paperwork quick and easy
-
August 2021 by Jennifer Jenkins
We have had a terrible experience! Moved out in May and they won’t stop charging us going on 3 months of monthly charges with no resolution in sight, would not recommend!
-
August 2021 by Jennifer Jones Jenkins
Do not give this place your credit card information!! They have continued to charge us even though we moved out months ago!! At this point they owe us over $200 dollars and I’m sure it will just keep adding up due to the lack of ability and follow through. It’s a nightmare dealing with this!!
-
April 2021 by Edmund Villarreal
Don't know what to think, have been a loyal customer for about 2years now, went in to pay my bill and the computer said I was moved out since December . Gave them a day to clear up problem and they called me the next day, and said yeah we got it straightened out.By the way since I wasn't in the system I did not receive notification of rate increase . My space went from $80 to $129 payable now. "What the hell " That is about a 60% increase.Not cool. And so what I did, was pay $80 or my normal payment and arranged to pay the balance in a couple of weeks.Well what ended up happening was found another unit ,literally down the street so I was going to go get my stuff organized and THEY PUT A LOCK ON MY UNIT, LIKE I DON'T PAY MY BILL.
-
December 2020 by Raven Draconis
The manager is absolutely wonderful and the prices are reasonable. Highly recommend it!
-
June 2020 by Mike Hedman
Cheap! and the manager is super friendly. I'm glad they had the size I needed.
