-
June 2021 by Austin Texas
I have been asking for three or four months now when are they were going to fix the gate and I keep being told they're working on it. Today I went to go pick up my RV and the battery was stolen out of it along with the wires were cut, I feel like this could have been somewhat prevented if they had an actual gate and cameras. I strongly do not recommend this place unless you want your stuff stolen. There's also no order here, as in everyone Parks wherever they want and as close to you as they want which means you may not be able to pull your item out of its spot because it's blocked. Strongly disappointed with this place
-
November 2020 by Lea Ann Rust
Kind team with great service
-
November 2019 by Susana Salinas
My Rv was broken into after 3Years of renting at this location...multiple vehicles have been broken into recently. .their security lights have not been working for months..Diane is a very nice and helpful employee.it is a shame the owners are not caring about what is going on ..I do not recommend this place to store your rvs
-
October 2019 by Kyle McAllister
Been storing my stuff here for a year. Good place.
-
September 2019 by K S.
STOP STORING YOUR ITEMS HERE. Just in the past 4 months, there have been several break ins. The lighting is poor and security is non existent. This lot is in a field that backs up to a broken fence where anyone can just drive up to access all vehicles parked in storage area. People come steal motors off of boats, break into RVs parked here, steal lights/accessories off or from inside vehicles. There is no security its just a lot with trucks parked in it that no one ever checks on. And the one good review on here is from the property manager in 2013. Pay a little extra and store your items in a secure place. NOT HERE.
-
June 2019 by wakenmotochic
The experience I have had with this storage lot is more than disappointing and is downright ridiculous! First of all, I paid for 6 months up front and that is the only reason i stayed as long as i did! Three of the six months there had been nothing but security problems!! The lights didn't work for months and the lot was pitch dark at night, then the fence was cut and multiple campers, trailers and RV's were broken into(no surprise), and security gate was broken!! Fortunately, my camper was not onsite at that time. Then I get a notice that my rent is going up as of 6/1/19 and the gate is still broken!!!! Yes security cameras were just installed but what good are they if the gate is constantly broken! Are you guys serious?? Do you honestly think anyone will stay at your facility with such horrible security and a price increase? The one thing I can say positive was that Diana was super sweet and tried to do everything in her power to help! The owners need to get a clue on how to run a business and this is coming from one business owner to another. This is not how you run a business or treat your paying quality customers. It's more than just a numbers and $$ game and requires client retention. Do not rent a storage spot here unless you want your belongings broken into!
-
June 2019 by Hudson Stauffer
bad value..... overpriced
-
December 2018 by Chantal Hathman
This review is for Diana. She has always been a joy to work with. She is always positive and very pleasant. A great asset for your brand. Thanks a million for always being helpful
-
November 2018 by Brandon Hooper
Excellent customer service! We just needed a space to store a trailer and got a great deal. Diana (the manager) is very friendly, helpful, and has a great energy!
-
October 2018 by Thomas Longo
Store here and have your stuff stolen. Had items stolen of my boat that required disassembly to remove. In other words, they had plenty of time. Also had a large kayak stolen. Company wouldn't do a thing. Also, reported tot hem that the gate was stuck in the open position. Remained open for three weeks before it was repaired. Only giving one star because there are no black hole options.
-
October 2018 by Emily Morgan
Had a very good experience, the staff is knowledgeable, the facility is clean.
-
September 2018 by melissa goodman
I had my belongings in this facility for almost 2 years. When it came time for me to move them out because I had finally acquired my own apartment, the truck I was using to move my things broke down. So, I was going to be 24 to 48 hours past the three day grace at the first of the month getting my belongings out. All I had in there was three couch cushions and four boxes. I called and spoke with the assistant manager and the manager two or three times each. But, I ended up having to pay an additional 100 plus dollars for the whole month for the storage room rather than pay a prorated amount or for them to show a little compassion and or common courtesy because they had had my business steadily for 2 years. I had paid late charges more than eight months of the 22 that I had paid them. They lost a customer for life as well as learned bad advertisement because I will tell everyone how poorly I was treated at the end. Word of Mouth can make you or break you, and I hope it breaks them.
-
September 2018 by CrossCountry Mortgage 101
Worst storage facility on the planet! I put down a deposit before looking at the facility in the amount of $20 which also covers the first month rent. Juan was the manager. I cancelled the same day I rented this space due to the lack of security onsite once I had a chance to actually see the facility. No cameras and when I look at other reviews there have been other with parts stolen. Juan said he would make sure that my CC was credited. I look at my CC a few weeks later and the charge is there. So I call the facility and Juan is no longer there. I speak to a Joyce who said she would take of the issue. Then she calls back leaves a voicemail that they will not refund the deposit. I called them back to speak to Joyce and of course no answer so I leave a vm for her to call me back. I expect a refund and for them to keep their word of what they said they would do. I will post again with the results of hearing back from Joyce if I hear back. DO NOT GIVE THESE GUYS YOUR CC FOR A DEPOSIT CHECK THE FACILITY FIRST AS THEY WILL KEEP YOUR MONEY AT LEAST SO FAR!!
-
September 2018 by Carla Breaux
Great Facility, with affordable rates ! Staff is awesome
-
August 2018 by Tera Aguero
Great facility, would highly recommend.
