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March 2024 by Dan H.
Took my car for inspection and mechanic refused to inspect car. My insurance card was valid and did not expire until end of March at which time a new insurance card will be provided when the policy renews. The guy would not inspect the car unless I showed him a different insurance ID card with an expiration date further out (even though the card was still valid for another 29 days until the policy renewed). The insurance company does not give a new card until the old policy expires and the new policy renews. I even logged in to my insurance account and showed him the electronic version of the card (in addition to my printed card). Guy still refused to inspect the car. I drove to the next inspection station down the street and the mechanic there inspected the car with no issue. I have tried this location on other instances and the person who does the inspections was not on site. Has happened twice. So, this makes 3 attempts to get an inspection at this location without success. I am done with this place.
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February 2024 by Joey Langer
This mid morning around 11-1130am on 2-28-2024 I came into shop to get routine oil change on my 2011 Toyota Camry , immediately V and Rhonda , sorry if I misspelled it , but they both greeted me respectfully and all while taking care of my car , never once got distracted from what had to be done all while keeping conversation with me - the time I was there didn’t seem long at all , I appreciate those 2 for doing a job well done, and also if you could pass this on to the manager if he was the manager that is , or who ever was in the back office eating - here’s a side note, sometimes to be a leader you have to help others, rather than get annoyed when they need your assistance if something isn’t happening not once but twice , sometimes it’s actually a issue and not a human error - so be respectful of the people “ under” you cause remember , everyone is a number so don’t get delusional that your not , iYou can be replace too if you continue being the way you are , if you were my team lead or manger on site whatever you’d be fired or demoted yesterday , sad to see what I witnessed , both v and Rhonda were busy helping me and you allowed the phone to ring over and over until one of them “ the only 2 people helping me” stopped doing what they were doing to answer it so you were not inconvenienced , so not only did you do that but now I was inconvenienced because of your lack of answering the phone specially if it rings more than 3 times , obviously others are busy and you just let it ring - ahhh very unprofessional , I’d love to know your name - and also hear about your explanation of how you got your role in the first place - maybe you were good at your job at one time when you began your journey but as of what I saw today - ur lazy and your comfortable and I saw nothing from you in that little time- just frustrattion from ur co workers cause of ur piss sass attitude - also I recognized you find it difficult to help people around you all while having the attitude, your not pleasant I would not want you as my mentor , just was not good, obviously no one has stepped up to say anything cause ur still in the back right now eating and doing nothing - ur a burden , you need a performance check as soon as possible. Im sorry that im not sorry for speaking what i saw in such little time , im still in Awh , sorry to take distraction away from v and Rhonda , I’m very appreciative of both for being personable , respectful , thorough and informed me what was done and what I should for next time, keep being great , cause yall are the reason I continue a VIP customer- Joe ( Leander resident )
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February 2024 by Kay Ehrenborg
I had such a good experience last year that I made sure to visit the same location this year. I brought two cars in today for oil changes, and was given extraordinary service. They went over all the options and helped me make the best choice. Shout out to Alexander and Nick for their friendly attitudes! Thanks guys.
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February 2024 by Karla Treviño
I really want to shout out Aiden, he was so helpful, nice, respectful, explaining things to me the way I could understand, giving suggestions, making sure I had everything that I need, making preventing decisions for me to be safe, and it was a simple oil change, really no one ever have treat this process with such professionalism and outstanding customer service. He loves what he does and it’s a great asset in your company. I had a not nice experience before in this place and because of Aiden I won’t go anywhere else, he really change my mind about Jiffy Lube. Thank you!!
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February 2024 by James Bush
Jiffy Lube should consider training and qualifying more employees to be certified vehicle inspectors. i had to wait until the inspector finished lunch before my car was serviced. I did not want to interrupt - we here in America respect our labor force - but there should have been another employee qualified to do the inspection.Other than that, my Leander Jiffy Lube continues to bring great service to the people!
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February 2024 by John B.
Update: after up-charging me and telling me they were going to make it right, the district manager was supposed to contact me, he did and I missed and returned his call and he never returned mine. Still would not recommend coming here because they will up-charge you and not rectify anything they do. Jiffy lube as company very active and replied and wanted to help but this location will up charge you on anything they can and tries to rip you off without you knowing. Figured out it was Rhonda that did this very disappointing. Then, the manager doesn't bother rectifying it. STAY AWAY!
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February 2024 by Arken Bass
Everybody was friendly and they were not pushy about selling extra stuff. It was a very professional oil change.
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February 2024 by Brad Kelley
Mr. Gonzales and team were very thorough, methodical, and explained the issues well without pressure to purchase their products. Personal and professional.
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December 2023 by RocknR00ster N.
Requested an oil change and the quality of service is top notch, and they show that they care about you and your vehicle. Very much appreciate the service, the employees at this location are awesome!
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September 2023 by Krystal Mckinney
Went in to get my can Inspected and the lady said I needed a brakeFlush and that it was low, she got a tape measure to show me the level of the reservoir. Super strange.. Didnt know they needed to check my fluids to pass inspection. Lady was rude right when I got their, felt like there was going be an Issue. Took my car to stickerShop down the street and had no issuesWith passing.. Wouldn't reccommend this jiffy lube. Rude and uninformed employees.
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September 2023 by Vikram Tanwar
The oil change and filter replacement were performed with remarkable efficiency and speed. I was pleasantly surprised that the entire process took no longer than 10 to 15 minutes, which is truly commendable. This quick turnaround not only saved me valuable time but also reflects highly positively on the service provided, making it a satisfying and convenient experience.
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September 2023 by Dylan Smith
Not sure what is going on with this location when it comes to state inspections.I came in a few months ago after it had rained for an inspection and they turned me away due to weather.I ended up putting off the inspection after that since I was just busy and that was on my way. Came back a few month later (a few days ago) and was given my car back after a few minutes telling me that my car didn’t brake? My car is maintained and had half the brakes done recently.Took my car to get the brakes inspected where they also stated the brakes look fine and braking works fine. I asked the shop if they had heard of failing inspection due to not braking fast enough he said recently he’s had multiple people coming in with the same problem and hadn’t really heard of it as much in the past.Sounds like this place doesn’t want to do inspections and is wasting people’s time.Two stars since I wasn’t charged for “failing” their stop test. I think there needs to be more training here on what it means for a car to stop properly.
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September 2023 by Kim Eatman
The best experience! I didn’t even know they did headlight restoration! Such attention to detail, and cleaned up moor things for me above and beyond! Definitely recommend!!
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September 2023 by Gaby Jones
Fastest state inspection ever! Everyone is very kind and Starbucks is within walking distance to boot. I believe I went around 10AM and there were no other cars in front of me.
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September 2023 by Arianna Dial
I was the first customer of the day, on a holiday (Labor Day), and the staff was so friendly. Service was quick yet thorough. I was even able to use an online coupon. No reservation is needed, either.