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July 2025 by Andrew
Beware
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February 2025 by Xander Jurado
Very friendly to work with! Very good at communication!
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June 2023 by Richard Martinez
These guys are the best
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February 2021 by Suzanne Greever
Unprofessional Conduct by Lonestar Contracting – Abandoned Project Before CompletionLonestar Contracting based in Lago Vista/Leander, Texas, is owned by Mike Nichols. Mr. Nichols’ company was contracted for several projects at my house in August 2020. The comments below are about the painting and staining of most of the exterior wood and metal surfaces and some interior wood surfaces of the house. On 9/28/20, Mr. Nichols notified the me by text message that he would not complete the painting and staining work on my house due to an issue with the new paint on the steel beams. He would not answer phone calls to discuss the issues and possible options or his reasoning for quitting the project. He would only respond by text and email.Paint issues with the steel beams: The house has steel beams supporting the deck that have been previously painted without issue. The existing paint had been in place for 10+ years. Overall, the paint was in good condition for its age. It did have some spots on the metal that needed sanding where the paint had flaked off. After Mr. Nichols’ company painted the beams, the new paint could be scraped away in places using a fingernail with very light pressure. Mr. Nichols was notified by text and with a picture on 9/10/20 that the paint was coming off the beams in places. He came onsite the week of 9/14/20 and directly observed the issue. On 9/24/20 Mr. Nichols was onsite and talking with his sub-contractor about the issue. He communicated that he was trying to determine a solution. He did say that the only attempt to resolve the issue at that point was light sanding in spots. There had been no other attempts to test possible solutions to the paint peeling.Abandoned job because it was more cost effective for Lonestar Contracting: On 9/28/20 Mr. Nichols communicated by text that he could not determine a solution for the paint peeling and that “It’s more cost effective to let you have the work, labor and materials we’ve already completed and not bill you.” While he did not bill me for the work completed, he left the interior and exterior painting and staining of the wood surfaces incomplete. He did not provide any cost estimates of potential solutions for the steel beams before abandoning the job. He offered no resources for people that may be able to help with the steel beams. He ran into a difficulty on the project and then abandoned the job because “It’s more cost effective” for him. He chose himself rather than helping his customer resolve the issue. He left the job partially done. He could have at least had an in-person conversation with me about the beam issues. He could have completed the painting and staining of the wood surfaces and been paid for that portion of the project. Instead he chose to abandon the job by text because it made sense for him.He also removed the new paint on 9/24/20 from the location so now I do not have the paint formula codes needed to match the paint that was used. It was requested that he provide a picture of the paint formula codes and he has not responded to that request.Mr. Nichols communicated that because he was not going to bill me for the incomplete work, he was absolved of any further responsibility. That is true, he is not billing or seeking to collect money for that part of the job. I am not seeking any sort of remedy or performance from him. I am sharing this information with the community because it is important to know how he handled this situation.Services: Interior decorating
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September 2020 by Suzanne G.
Unprofessional Conduct by Lonestar Contracting - Abandoned project before completion Lonestar Contracting based in Lago Vista/Leander, Texas, is owned by Mike Nichols. Mr. Nichols' company was contracted for several projects at my house in August 2020. The comments below are about the painting and staining of most of the exterior wood and metal surfaces and some interior wood surfaces of the house. On 9/28/20, Mr. Nichols notified the me by text message that he would not complete the painting and staining work on my house due to an issue with the new paint on the steel beams. He would not answer phone calls to discuss the issues and possible options or his reasoning for quitting the project. He would only respond by text and email. Paint issues with the steel beams: The house has steel beams supporting the deck that have been previously painted without issue. The existing paint had been in place for 10+ years. Overall, the paint was in good condition for its age. It did have some spots on the metal that needed sanding where the paint had flaked off. After Mr. Nichols' company painted the beams, the new paint could be scraped away in places using a fingernail with very light pressure. Mr. Nichols was notified by text and with a picture on 9/10/20 that the paint was coming off the beams in places. He came onsite the week of 9/14/20 and directly observed the issue. On 9/24/20 Mr. Nichols was onsite and talking with his sub-contractor about the issue. He communicated that he was trying to determine a solution. He did say that the only attempt to resolve the issue at that point was light sanding in spots. There had been no other attempts to test possible solutions to the paint peeling. Abandoned job because it was more cost effective for Lonestar Contracting: On 9/28/20 Mr. Nichols communicated by text that he could not determine a solution for the paint peeling and that "It's more cost effective to let you have the work, labor and materials we've already completed and not bill you." While he did not bill me for the work completed, he left the interior and exterior painting and staining of the wood surfaces incomplete. He did not provide any cost estimates of potential solutions for the steel beams before abandoning the job. He offered no resources for people that may be able to help with the steel beams. He ran into a difficulty on the project and then abandoned the job because "It's more cost effective" for him. He chose himself rather than helping his customer resolve the issue. He left the job partially done. He could have at least had an in-person conversation with me about the beam issues. He could have completed the painting and staining of the wood surfaces and been paid for that portion of the project. Instead he chose to abandon the job by text because it made sense for him. He also removed the new paint on 9/24/20 from the location so now I do not have the paint formula codes needed to match the paint that was used. It was requested that he provide a picture of the paint formula codes and he has not responded to that request. Mr. Nichols communicated that because he was not going to bill me for the incomplete work, he was absolved of any further responsibility. That is true, he is not billing or seeking to collect money for that part of the job. I am not seeking any sort of remedy or performance from him. I am sharing this information with the community because it is important to know how he handled this situation.
