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March 2025 by Penny Bingham
DO NOT TRUST XPRESS HAIL REPAIR – Dishonest & Unreliable
Kelly, I trusted your shop to repair my 2020 Honda Odyssey with original Honda parts, as you assured me. Shortly after the repairs, my vehicle's dynamic safety features (lane assist, cruise control, etc.) stopped working. My trusted mechanic determined the cameras were failing and advised me to take it to the Honda dealership.
After nearly two weeks at the dealership and two different cameras later, Honda finally diagnosed the issue: the windshield you installed was aftermarket, not an original Honda part, and it was incompatible with the vehicle’s cameras. This directly contradicts what you told me. As a result, I was stuck with a $2,000 repair bill—all because of a mistake your shop made.
When I reached out to you, you blamed your third-party glass provider, who blamed Honda, who blamed you. No one took responsibility. Despite everything, I didn’t demand you cover the $2,000 cost for a likely unnecessary camera replacement—I gave you grace.
Fast forward a few months: now my sunroof doesn’t work. Not something you notice right away, especially in Texas when it's too hot to use it. I reached out again in January 2025. It is now March 2025, and after weeks of empty promises, you’ve stopped responding entirely and even blocked my calls.
At this point, my next steps will be contacting State Farm, which could jeopardize your ability to work with them, and pursuing small claims court.
I have tried to be as respectful as possible throughout this ordeal. You revealed your true colors in your last text, which I am sharing here to warn others and help them avoid the same issues I experienced.
Kelly, this situation is a waste of both our time and money. Own up to your mistakes. Honor your word and take care of the issues your shop caused. This is beyond frustrating, and I would never recommend Xpress Hail Repair to anyone.
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January 2025 by Samantha Haines
10/10 service, Kelly is killer with the hail repair! All those guys have a way of making things look new again
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October 2024 by Osnier Enriquez
I recommend the place, great team, if you want your car to be like the first time, go to xpress hail
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September 2024 by Rich lozano
Great service friendly staff, they went out of their way to detailed my car. definitely recommend this place for your paint and body repair.
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July 2024 by rachel penberg
The best customer service I’ve ever had. Jaxson and the team made this extremely easy. I highly recommend them!!!
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June 2024 by Rob Wilson
Kelly and team will do what is right for your car. Insurance isn't always looking out for your best interest. Got my car back and it is exactly like it was pre-hail. Thank you Xpress Hail Repair!
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May 2024 by Scott Ritchie
0 respect for a no solicitation sign then still tries to argue that he helps people with no solicitation signs all the time. Just a typical storm chaser.
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May 2024 by Sunday Maeng
I can see why their star rating is so high.
I must recommend for you.
They did a great job on my 1 year old car and all the staff were friendly.
I hope this never happens again, but if it does, I will definitely come back here.
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May 2024 by Hussein Hamad
I recently took my car to Express Hail Repair after going to 4 different stores. I was amazed with the quality of work. Bryce was the gentleman that fixed my car .the man was honest, professional and most importantly was very polite. I was shocked when I saw the car , couldn’t see a single dent from the hail damage. Also , the owner and his receptionists were very friendly. I highly recommend this place. You will save yourself headache, time and aggravation Thank you Express. Hussein
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April 2024 by Austin Castello
Excellent communication, and wonderful service! They handled everything, and completed it in a timely manner!
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April 2024 by Jaxson Langley
Awesome company! Best PDR shop around! Wouldn’t use anyone else for hail damage repair!
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January 2024 by Prime Tint & PPF
Love working with these guys. They are quick, efficient and most importantly they know what they are doing!
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November 2023 by April
This company is an absolute horror show. BEWARE!!They lied to me several times and asked us if we wanted our cars totaled or repaired. First, they came to our house, had us fill out some forms and said that they could get both our cars in for repairs quickly. I bring my car up and they said they had to inspect the damage and then work with the insurance company to get them to approve the proper repairs. This didn’t take long, Geico approved the additional repairs and sent me a notice. A week goes by and I basically have to call them and really work at it to get them to take my car in for repairs. When I dropped my car for repairs he said my car would be done in 5 days. 5 days come and go. So on day 7, I call and call them with no return call. I leave a message and a text which they have answered previously. Crickets. So my partner drops by their shop around mid day and speaks to someone and is told that my car is taking a long time because they are going back and forth with the insurance company. I knew the claim was approved for the additional amount but I call my insurance company for good measure. The addition claim was approved on Oct 16. This was Nov 3rd. I’m pretty mad and ready to just go pick up my car since I seemed to be getting lied to and dodged. The head guy finally calls me at the end of the day and apologizes and asks me to please give him through the weekend. He said that there was an issue with a paint mismatch because my trunk needed a bigger repair beyond paint less dent repair. He said I wouldn’t be happy with the way the paint came out. He seems earnest so I agree. He tells me it would be ready on Monday. I tell him not to promise me Monday if it can’t happen. He says it will be Monday or Tuesday. Monday comes and goes. Tuesday around mid day I try to reach anyone and I get dodged again. I drive up there at 4pm on Tuesday and demand to see my car immediately. They bring out my car and it is virtually untouched. They held my car for 11 days and I do not have car rental benefits and did virtually nothing to do repairs. I’m assuming that they are making money on storage fees from the insurance company. BEWARE!!!!! Absolute nightmare!!!
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November 2023 by Moshe Weinberg
My brand new 2023 F250 was damaged from hail, I had more then 70 dings thru out the truck, Xpress Hail repair on 183N in Cedar Park did a great job repairing all of them without replacing and painting the hood. their customer service is great, I'll definitely will use them again if I have Hail damage.
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October 2023 by seth hurst
Express Hail Repair is truly exceptional! I had the pleasure of working with them to repair my vehicle after a hailstorm, and the results were outstanding. Their team is professional, efficient, and the quality of their work is impeccable. They made the entire process hassle-free, from the initial assessment to the final repair. The attention to detail and dedication they put into restoring my car to its former glory was impressive. I highly recommend Express Hail Repair to anyone in need of hail damage repair services. Their expertise and commitment to customer satisfaction are second to none.
