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February 2024 by Lonzo H.
Service manager is very honest. I had tires that were slowly leaking out air. I had thought it might have been bad valve stems. But he said the new tire caps were the type that needed to be securely tightened or they will cause a slow leak. Replaced the caps with standard caps and all tires have been holding the PSI level fine. I will be back to purchase my next set of tires from this discount tire location.
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February 2024 by Deb T
I went in for a noisy rear tire. They found a huge screw in the tire. I'd made an appointment but they managed to get me in early to make the repair and check my spare - all for no charge! The Bandera Rd. location is my go-to for tires! They're always professional and courteous, and the wait times are short if you make an appointment. I'll be heading back over in early March to purchase new tires.
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February 2024 by Mark Aguilar
I brought my truck in for a tire rotation and had issues with my factory wheel locks . The tech was unable to take locks off and broke my key. They quickly took care of the problem by replacing my locks for free which I did not expect. They eventually had to break the locks off which they did professionally.Excellent customer service from start to finish !The representative Christopher D 709 and the tech guy who I forgot his name performed the job were top notch!They both deserve a raise !!!Thank you both for a great job!
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January 2024 by Elianna G.
These guys are always so so kinda and patient. They value their customers and the service is always fantastic!
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December 2023 by Arianna D.
Robert was super friendly and helpful my tire was replaced and all tires were filled
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December 2023 by Ian Schrader
Great service and tire care warranty. I had a nail in my tire but could never see it, every time I was able to park. But every two days of filling my tire up to the recommended 35lbs per tire it was deflated to 16lbs. The customer service team at Discount Tire were very friendly and very quick. I made an appointment online for same day, and was greeted instantly with a friendly smile and awesome readiness to get my issue resolved once they opened. They noticed I had a nail and promptly fixed it, and got me back on the road again. Thank you always
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December 2023 by Luz Valdivia
The service was great. The salesman gave me all the best deals to purchase 4 tires. The price was great and I was out of there within an hour. I was very satisfied with my purchase .
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December 2023 by Jen Sounique
The locations on Culebra and Bandera are the Best. The location on SW Military not good. I had to drive to Bandera location when I told the gentleman my TP light didn’t cut off. I knew at that point there was an issue. He didn’t try to assist. The employees at the Bandera location are very helpful and friendly. To the GM please give kudos to them and the one on SW Military please provide feedback on willingness to assist and listening to the customer and not rushing them off.
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November 2023 by Angel S.
There is a reason everyone loves this business. They are fair, fast, and affordable (as far as tires go). I was surprised to have to get two tires replaced after going to my mechanic. I called and made an appointment with Discount Tires. They were friendly and professional upon my arrival. I'm used to it being packed but it was actually quiet. I spent $712 on two tires for my V8 Armada but got it financed with their no-interest credit card, which was a life saver in these times. I'll be back for the next two tires in a few months and will be able to use the card again. Highly recommend this business.
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November 2023 by Fortitudetude ..
Service itself is fine. But long unclear wait without acknowledged customer presence or updates. Had to gently remind staff by asking for updated approx service time to be serviced.
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October 2023 by John Rabon
When I need my tires checked I go to tire experts. For over 25 years I've trusted them to provide new tires when needed. I primarily use the Discount Tire located at Hillcrest and Bandera Rd.
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October 2023 by Monique Garza
I made an appointment online for 11 AM to have my tires rotated and balanced. I got there seven minutes before 11 there were people waiting gentleman in front of me has an appointment at 11:15 they took his keys and told him that it would take about an hour for whatever he needed.. I waited in line a little longer. They finally got to me. I told him I had an appointment at 11 it wasn’t 11 yet and he said OK I’ll check you in but you’re gonna have to wait.. I waited a little bit longer and I finally went up there and I told him can I just give you my keys you have my number just let me know if there’s something else you need. I got an email from them telling me that I checked in my car at 11:37am which I found funny because it was 1124 when I got the email. The email stated it wouldn’t be ready for an hour or so at 12:37. It should be ready. My car was ready at 11:42 got back waiting in line again. I finally left discount tire at 1 o’clock.. I don’t see the point of having appointments if you’re not going to stick by the appointments, I understand you have walkins, but I had an appointment
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October 2023 by Eleanor C.
I recommend this place as I was getting my tires serviced and they were very friendly and went out of their way to help.They have a great Manager Justin Lemons..Thankyou so much..
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September 2023 by Gilbert Gonzales
Got all 4 tires for my BMW M3 and didn't wait too long while they installed them. Great service and friendly staff!
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August 2023 by Afsb F.
I went in today because my car was shaking. Justin helped me out today. Instead of telling me I just needed tires he went into the why and thoroughly showed me the difference so I could have a better understanding. I felt comfortable moving forward with the decision considering they were in bad shape. I will continue to be a life long customer.
