-
February 2024 by Chris Wilcox
your guys are so awesome!! such great customer service!! they really helped me out of a bind, took great care of me!! it was much appreciated!
-
February 2024 by Elizabeth Judy Ramos
This place had what we needed.Even a good price on the Tire.Service is good here.Thank you guys for your help.
-
February 2024 by Krystal Rose Moreno
Ron is the best ! great service
-
February 2024 by Jose Nino
Manager and staff are always Courteous and Professional!
-
February 2024 by Ilse Escobar
I came to this location to address a headlight issue, and I couldn't be happier with the service I received. The staff here went above and beyond to make me feel comfortable and took the time to explain everything in detail. They successfully resolved my car's headlight connectivity problems. As a female, I sometimes feel uneasy going to auto shops, but the team here made it a wonderful experience. Highly recommended!
-
February 2024 by Julie Latham
Dear Public, you need search no further than Firestone Leon Valley. These men were polite, honest, caring and knowledgeable. I had a frantic morning dealing with another service station, who either did not want to complete the services I had requested or didn’t know how. I left that facility being told I had battery issues. I started looking desperately for a complete auto car center and lo and Behold there was the FIRESTONE at the corner of Bandera and Grass Valley. I wish I would have known the commitment to service of this location 25 years ago! As I drove away I felt confident that my car had been efficiently serviced. Thank you to the managers and technicians. You gentlemen made my day!Sincerely,Debra Burgmeier
-
February 2024 by Jose Garcia
Great service and friendly staff. Hassle free.
-
January 2024 by P Angelides
PromptService and pleasant personnel
-
January 2024 by Mary Ann Holtzclaw
Reiko has the knowledge to do repairs on my 2016 Dodge Ram. They also know me when I come in.
-
December 2023 by John Thomas
My family and I have trusted our vehicles to the expert hands at this Firestone. For over a decade of regular service, we have never been disappointed. The technicians and office staff have always been very friendly and knowledgeable, making sure our questions and concerns were addressed thoroughly.Special shout out to Ron and Reiko, thanks you both for all the great help, advice and insights for selecting and maintaining my new car, and the latest addition to the Firestone family.
-
October 2023 by Chorizo Con papa
Louis the store Manger was awesome and very helpful he called me to gave me updates very thoughtful humble guy
-
October 2023 by Vic R
Please do yourself a favor and stay away from this Firestone. Took my vehicle in to check on some issues and the so called technician decided it would be a good idea to cause damage to the vehicle by using an impact wrench which resulted in a damaged oil pan and oil plug. I guess he was in a hurry to change the oil but now thanks to this person, we have an oil pan that is leaking and about $700 worth of repairs. When we went back to ask about the oil leak issue, they came up with some crazy lie that we needed to go to an engine specialist to remove the entire engine and replace the oil pan. How do these people sleep at night knowing they are lying to people to cover up for their employees' mistakes? No apology has been offered and after contacting their corporate offices and wasting our time through the claim process, we are still being given the run around when the inspection clearly proved that their technician caused damage to the plug and oil plan. Don't bother with this place and if you are part of management and reading this review, please don't bother posting some vague response about contacting your customer service email. We were customers and don't care to speak to any of your representatives ever again. I will instead contact the BBB with my concerns.
-
October 2023 by Alex Robles
This location damaged my oil pan plug, then chipped oil pan trying to remove the plug causing an oil leak. Then pretend to be unable to replace my oil pan without going to an engine specialist because the engine had to be lifted out. I confirmed that's not need for my car. I filed a claim for the damage and the denied it saying there was no sign of an oil leak in the engine bay. They said because there was no signs sprays of oil or leaks around the oil filter it was denied. But they noted the damage on the plug and oil pan, as well as the leak coming from it. They are refusing to be accountable for the damage they caused and noting what I claimed in the denial. Now I have pay more than $700 to fix their mistake a sloppy work.
-
September 2023 by Kiera H
Daniel took take good care of us I called in so Iast minute about a tire on my suv I was scared it was long to pop while I was driving because I had a nail in my tire and I didn’t want that to happen with my babies in the car! Thank you for being so kind and helping me right before closing in an hour
-
September 2023 by Michael
I was quoted nearly $1,300 for just front and rear brakes and rotors replacement. They told me that they use the “right” parts. They compared it to eating out versus eating at home - he said “of course it’s cheaper.” Well, the INFINITI dealership themselves quoted me less than this for the exact same thing. I ended up buying all of the necessary premium parts myself for $402 and had it done for a reasonable price. Don’t get scammed or waste your time with this franchise. Take your business elsewhere.
