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January 2024 by Tammy Beck
We had to have our car towed back to the shop for the second time cause apparently they didn't do what they were supposed to do the first time to fix the issues with the car and that's why it got worse. I regret ever going to this car lot. They sold us a lemon and then they want their money but yet our car isn't running. I'm gonna be contacting people to see what can be done about this car lot selling bad vehicles like they do. Jessica is the one that sold us the lemon.
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January 2024 by John
Jessica was very patient with me when selecting a vehicle and at the end I left with a great experience and a new set of keys , I couldn’t recommend her enough and the entire process itself was straight forward and simple.
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January 2024 by Brandy Smith
Jessica was my sales person and she did an awesome job Fast, convenient and professional. Exceptional customer service. Thank you again Jessica ?
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October 2023 by Carissa Stevens
Had a GREAT Experience! I was approved for a car within 20-30 min, process was smooth GREAT customer service! I recommend 10/10
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October 2023 by Erica Lee
Jessica Moreno is awesome. She helped me get in a reliable vehicle for my daughter and I. Come see her for excellent customer service!!!!
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October 2023 by Lisa
JD Byrider better REPO the Ford Edge SUV you all letting others people drive it and they are not on the contract Makala move to Houston my family Member that got shot cannot drive it. We are getting a Lawyer for fraud if they told JD Byrider to come and repo it and doesn't We have a law suit money hungry animals just don't give a dam.
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September 2023 by Elisha Ybarra
We came to JD Byrider because we thought trusting Jessica would give our little family a 2nd chance. The only “good” thing that came out of that day was the kind people that work there but after that the kindness left because they knew once we pulled off the lot the vehicle we purchased would break down. For reference we are a family of 6 and there is no getting around not having a vehicle, a good working vehicle makes the whole world go around from getting to school, work, grocery stores, and really anything with a family of 6. A month before we went a company and gave them $1000 for a van that was absolutely terrible from the salesperson to the van breaking down on the freeway it was terrible and so when we met Jessica we relayed that information to her because we were hoping and praying JD Byrider would be different.We were very wrong, we made our payments on time and like I said they were very very kind to us and we were able to drive away with a 2011 Town & Country for our family. You can imagine our excitement only for it to not start on multiple occasions leaving our family in the heat at the grocery store, school, parks, etc..this summer I was upwards of 110 degrees it was absolutely miserable to hear our babies cry in the heat until the van decided to turn back on, not to mention the 7 year old tires that were put on the vehicle. We’ve had to constantly get air since we pulled off the lot, of course these concerns were brought up but on multiple occasions and all kindness from Byrider and Jessica’s team was lost and we were told “service team is on lunch” “service team will call back” “service team leave a message” only for our family to be stranded on the side of the freeway with a shredded tire and a non working vehicle for 4 hours in the heat. Again. To say I was livid is an understatement. Now I know what you’re saying why didn’t you look at the vehicle, didn’t you test drive it, and weren’t you skeptical. Of course, and JD Byrider is manipulative enough for their vehicles to work for just long enough to rope you into that contract because they know you are desperate. Sure I admit my family was desperate but it’s not about the vehicle anymore, I’m upset about the humanity and these peoples character. Because of them I will never ever trust another human being whether they are kind or not and it’s devastating. Quite honestly, I believe in Karma and I hope what happened to use happens to EVERY single one of them at JD Byrider.As of now our van was towed at our expense to their shop a week and a half ago we had to physically go into the dealership on Bandera Rd to get an update and guess what? It’s wrecked. There is the biggest dent in the front of the vehicle that was not there but again I digress the salesman ran away so fast because he knew they did that. After speaking with service they are just now “looking “ at it. We bought $700 new tires for the van that we’re in the vehicle at the time and now they are not taking any responsibility for the 7 year old tires that shredded on the freeway at 70 MPH and caused my wife and children to and spin out on the freeway, no instead they are charging US $63 to put the new ones we bought on. Also, I’m 100% sure it will an additional $50 to get the vehicle out after they have “fixed” it. I’m going to the news I’m going to social media for everyone individually and for the company itself because this has to stop.The Ybarra Family
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September 2023 by Margaret Cruz
This place does sale reliable vehicles after day 1 of having the car I was having mechanical issues. I wanted to just cancel the purchase. The manager said work with us and we will make it right I got it back with the same mechanical issues. I just returned it and they said we're good on our end. We just can't give you back your down payment. Now it shows as a repo called and spoke to GM Matt Gill who just kept speaking over me saying will its a repo. I will never buy from this location and will never recommend this locationissues.I ended u
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September 2023 by Art Olivarez
Jessica is an awesome sales person she was very helpful she gave 110% to get us in our new vehicle. I'm so grateful for all she did for us
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August 2023 by Clairissa Galvan
Just got my first car and it was the best experience, Marcus was extremely helpful and understanding. Cody the cnac rep was very knowledgeable and explained everything straight forward. I feel confident and knowledgeable myself on not just my car but my contract . Thank you JD BYRIDER!
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August 2023 by Mark Gregory
JD byrider service and sale bandera road San Antonio Texas has been more than perfect I can say from my opinion. My vehicle has had a few issues due to wear and tear and every time that I've taken the vehicle in for maintenance the cars came back in perfect condition ready to go like new every time. The service and sales department has never told me no in any type of way they always accepted any and everything I've called for I have no complaints from the car that I am currently purchasing from JD byrider. Their services actually pretty fast. They may give you a date for the vehicle being done. But every time I've taken my vehicle in for service my vehicle has been done earlier than it's actual date. So I do indeed give JD byrider five stars and highly recommend them. Thank you JD
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August 2023 by Andre Hawkins (Mark Gregory)
JD byrider service and sale bandera road San Antonio Texas has been more than perfect I can say from my opinion. My vehicle has had a few issues due to wear and tear and every time that I've taken the vehicle in for maintenance the cars came back in perfect condition ready to go like new every time. The service and sales department has never told me no in any type of way they always accepted any and everything I've called for I have no complaints from the car that I am currently purchasing from JD byrider. Their services actually pretty fast. They may give you a date for the vehicle being done. But every time I've taken my vehicle in for service my vehicle has been done earlier than it's actual date. So I do indeed give JD byrider five stars and highly recommend them. Thank you JD
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July 2023 by Ashlee Mennen
It was an easy process and super helpful, and fantastic customer service
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July 2023 by Vannessa Castro
They sell use vehicle And say there's nothing wrong with it.My car didn't even last a week left me stranded with no vehicle.all they can say is sorry or they dont know what to tell me and first payment comeing up and i dont even have the car that i put money down on. i wouldnt recommend Unless you know what's wrong with The car cause thy aint gonna tell you when you drive off in it.. still waiting
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July 2023 by Teresa Garcia
Byrider was able to get me into a quality vehicle with my relatively small down payment of $1000. Jessica was awesome and made the process super easy!
