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March 2024 by Kent M.
I will first begin positively: if you need tires - ONLY tires - this is the place to go. Several months ago I was with a daughter (the primary driver of the van that needed tire service: balance, rotation) at this location. In the process of this service it was discovered that brake work was needed. As we were in more immediate need of the van, and because the service writer presented the need as fairly dire, we agreed to the work. My first complaint is that it took a LONG time, and we were made to wait so long that I will admit to a bit of desperation for them to actually do the work. Fast forward: after spending nearly $500 for the so-called repairs, about two months later I happened to be driving said Sienna van; I noticed that the brakes were not working well, there was shimmying and the emergency brake was not working. When I took the van to our regular mechanic about these problems, he essentially re-did the same brake work, and in the process found several anomalies (such as unconnected and missing parts). I went back to Big O to see if just perhaps they would AT LEAST reimburse me for the parts costs; instead, the manager sort of "quacked" at me, asking why I hadn't brought the van back to that store (as if! I would; I hadn't even noticed the problems, and if I did, why would I trust them to do it right?), and that he would notify someone up the line from him about my concerns. Months went by . . . no response of any kind . . . recently I needed further brake work, so I took the Sienna to our reliable mechanic, where even more failures (presumably, on the part of Big O were noted) and subsequently repaired, for further cost. In short, do not rely on these folks for honest, efficient, and correct repairs. Signed, Older, Wiser, Poorer Kent McElroy
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March 2024 by Ashton ..
Beyond disappointed because although the did a good job putting new tires on, it didn't seem like they were balanced since they ripped the weights that were on there off and you can still see the residue. scratched a rim, I am missing a hubcap, and I am missing the chrome mustang that is in the middle of 2 of them. It is absolutely disgusting that I have trusted them to change my tires, and have the trust in them to give my car back the way I dropped it off.
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March 2024 by Dwayna C.
Do not take your vehicle here, they ruined my son's engine by failing to put oil cap back on fluid went everywhere and they would not take responsibility for it. I was told by another mechanic shop that that was the issue, this was Big O Tires at 1604. BE AWARE
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February 2024 by Sadallie Cole
Best service
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February 2024 by CARLITOS GALVAN IV
Great help with timely service. They try hard to help with same day assistance
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February 2024 by Kassandra Rubalcaba
I had a warranty on the tires I purchased end of 2022 from a different state through Big O Tires and got treated as though they were doing me a favor for honoring my warranty but got told next time they won’t due to them not liking how the invoice was written when I purchased my tires. I contacted the other location to confirm my warranty while there as well and this location refused to speak when them over the topic. Would give one star but the other worker was more polite and understanding about the invoice.
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January 2024 by M I
Scam business, they charge you extra and don’t accept Groupon that you paid, and say you need to upgrade for no reason just avoid this business.
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January 2024 by DoButter Xoxo
Very friendly man in the front. Didn’t get his name but was helpful and they were quick.
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December 2023 by Prisella M
My car had an alert that a tire was low. A coworker of mine said I could take it to Big O tires and they would help me. So I went on my lunch and they checked all tires for me for free. They were so friendly and fast. I will definitely recommend.
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December 2023 by Bryan Mack Sr,
I waited a bit longer than expected,... But all in all the service was great! I would definitely pay them another visit when my schedule is basically clear lol.
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December 2023 by Delmy Guzman
I went to get an oil change on a Monday and by Wednesday evening, I was having car trouble. Never had car trouble prior to this incident. Car died out 4 or 5 times in half a mile distance; it was sluggish and there was an intermittent hollow noise coming from under the hood. Made it to my apartment and parked it. Following day, Thursday, had my car towed to a mechanic and he told me that my engine had no oil in it. Everything leaked out. I looked at my parking spot and there it was, all this fresh shiny oil. The mechanic did another full oil change (oil gaskets etc) and a tune up and my car has been good to go. No leaking oil. My car could have been messed up due to Big O's oversight. The associates that day were so fixated on trying to convince me to approve the repair of my trailing arm, that they half a**ed my oil change. My car is okay but it cost me 2 oil changes, 1 tune up and tow service.
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November 2023 by Dylan Wilke
Service advisors were nice and friendly, but after paying $1200 for a set of tires I wasn't anticipating to have my brand new rims damaged. I don't understand why the tech that installed my tires needed so much weight on my rims, he could have used a bigger weight but instead had to slap about 20 ¼ ounce weights one rim, and like 8 on the others. Seems he didn't bother to correct tire pressure after mounting either because they were around 45psi when I checked.
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November 2023 by Lulu Castaneda
This place was super busy. The guy at the desk was stressed cause he was by himself.. I got there at 8 right when they opened and it was a 2 hour wait. So I came to the one on Babcock and I there was no wait and the guy was nice and accommodating. Def recommend coming to this location
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October 2023 by Dave P.
Kudos to the Regional Manager, John, who really stands up for the customer and this location in Leon Valley that referred me to him to take care of an issue that other location created! Good management matters and this location as well as John practiced integrity and great customer care! Blessings to them!
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October 2023 by Paul Reyes
Worse possible customer service possible. One star is to much for this place. Had to take my truck in 4 different times and instead of getting it right the "store manager " supposedly is who he referred to himself as. Which was a very rude person. Can't believe he would be running a store. Decided instead of fixing it he would refund us and send us on our way with a truck that doesn't drive properly. It was actually worse off after the 3rd trip to them. I wouldnt recommend any of these places. The 2nd trip to them the military store said their machine was down cause they didn't want to do any warranty work which is what the Leon Valley store said about them when we got referred to them afterwards.Update. 2 months later and the refund didn't go through. The guy just blew smoke so we could leave.
