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February 2024 by Rich Lomas
I loved it when maribel was working she is
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February 2024 by Lisa Hartin Pasco
Marisol was wonderful !! so helpful and made us feel very at home .,Rooms: clean very comfortable everything you needFood & drinks: good breakfasts, great hot coffee, nice selection of sundry items
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December 2023 by LuzJuliana Charles
We came out here for our cousins wedding, location was perfect! The entire property including the room was very clean! Well maintained property. Staff was very accommodating and even called us after we left to go back because we forgot my daughter’s favorite / special pillow she has had since she was 1. The breakfast was great, the staff is amazing- highly recommend!!Rooms: Big and spacey, two king size beds and ample space, clean and cozy!
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November 2023 by Guillermo Loubriel
The room (200) needs maintenance. There was a hole (2 inches in diameter) in a wall, rust in the bathroom, a bad patch in the bathroom, and more. The room was clean. Breakfast was good.
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October 2023 by Patricia Casbeer
Staff absolutely Amazing and beyond helpful and just kind and accommodateing. Room was awesome we had a suite and it was clean bed comfortable. Bathroom great and big plenty of hot water . Definitely will stay agian if there.
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October 2023 by Jared Howard
BW Corp. Please stop providing franchises for foreign and Arab owner investors.This place is truly disgusting for any price, especially the current. Doesn't matter if you have 2 kings beds if the linens have a sour smell and are yellow. The place is gross. We were poor growing up, but my mom used clorox and cleaning products and demanded cleanliness. If you can't afford to clean and update, please sell your business to an American individual.
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September 2023 by Jayden Sims
Lady at the front desk was a Karen! The policy is so stupid... How are you going to have 2 beds and a couch and not let 6 people stay and swim! 2 adults 4 kids under 10 years old. Levelland Best Western WoW!
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September 2023 by Sylvia Williams
Need a better view from the rooms...I know its Levelland but a park sitting would be nice...and please rethink pets.Food & drinks: Food was nice...need more items that are pork free...maybe a gravy with turkey sausage and some beef bacon. Some people cannot eat pork.
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July 2023 by Sarah Baez
If I could give this hotel no stars. WE HAD BED BUGS in our room and the owner did not even care to say sorry or accommodate anything not even a refund. Just moving us to a room across from it. He didn’t care AT ALL. They did not call pest control just went in there to check the room and said it’s good and when I was checking out they had already cleaned it ready for another guest. It is true what the past guest said they have bed bugs especially the rooms by the desk and lobby. I am so disappointed and disgusted by this hotel I DO NOT recommended this place at all. *edit* I also posted the photos so that you can see what I encountered.
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June 2023 by noelda castillo
Everyone was so polite!Rooms were perfectly clean!! Stayed in the King Suite and had plenty of room.
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May 2023 by Mayur Bhatia
While 0n our every visit here has been exceptional & great without a doubt. The rooms are clean, beds are comfy, and housekeepers do a great job keeping them up. Thank you so much for making our each stay a great experience. A wonderful and friendly staff that go out of their way to keep us happy. SirRooms: While 0n our every visit here has been exceptional & great without a doubt. The rooms are clean, beds are comfy, and housekeepers do a great job keeping them up. Thank you so much for making our each stay a great experience. A wonderful and friendly staff that go out of their way to keep us happy. Sir
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May 2023 by Jeannie M.R. (Jeannieinabottle)
If you happen to be visiting Levelland, this is a great place to stay. Our room was very clean and looked like it had been recently painted. The breakfast was better than most hotels I’ve visited. The waffle maker creates Texas-shaped waffles, which is a nice touch. The scrambled eggs were delicious. The staff was friendly and helpful. I’d highly recommend it to anyone visiting that area.
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May 2023 by Bob Patel
We had a great stay at Best Western South Plains Inn and Suites. The hotel was very nice and clean, The rooms was very clean and the bed was super comfy. Staff was helpful and management went far and beyond to make our stay memorable !!!
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May 2023 by Chasidy Thompson
Beyond disappointed! Room was booked a week in advance and in that booking it was fully noted that there would be an 80 year old woman, a blind and hearing impaired man and a woman tending to the both of them, meaning a handicapped room would be needed and that too was verbalized; also that a late check in would be fine- during the 10 + hour drive from LA a txt msg was received stating that check in could be completed via txt which was then done however just to ensure that the process was completed; a phone call to the hotel was made to verify the check in while again being noted that the party would still be a later arrival - according to the front desk this was approved however the party was moved to the second floor and next to the elevator- agreed upon by both parties at the time - upon arrival the party was now moved to the third floor and the process continues once given the keys the party was then told the elevators (were out upon arrival and still were not in working order upon check out) were out which would have not only been a struggle but honestly a hazard waiting to happen; then were told there weren’t anymore rooms, no rooms anywhere in town nor even in Lubbock due to a tournament of sorts— if it wouldn’t have been for a sweet woman that was in town with the tournament overhearing that the hotel had given the parties accommodating room away then I do not know how the party would have even managed the weekend - the party was and is so thankful to the woman who exhibited great generosity by trading rooms with the party provided the hotel would do the swap; thankfully they did! Again it WAS NOT due to the staff initially, that this party was provided partial of the accommodations they had booked and paid for it was the stranger who was beyond thoughtful.The rooms were “not all that,” no seating except the beds, poor lighting and to sum it up at very least it was below subpar!We do not advise anyone to stay who would need any accommodations, even if noted and verbalized.
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April 2023 by Zach Falkenbury
Can’t speak highly enough about the customer service of this location. The rooms were clean and comfortable, the breakfast was good, and most importantly, when we accidentally left behind a small (but valuable) set of makeup brushes, the hotel called to inform us and agreed to ship them back to our house. We just had to pay for shipping, which is more than fair in my opinion. I’d absolutely go back here if I needed a hotel in Levelland again.
