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March 2024 by Mason Summers
This location does not take the 3 day free pass since they’re a “high demand” location according to a sales rep I was pushed to by the front desk tonight. (Even though the website allows you to select this location for a 3 day pass)
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March 2024 by Cia
I have submitted several requests to the corporate office about this facility. I have never received a response. It use to be well kept and very clean about 2 years ago. Now the upkeep is disappointing. The steam room and sauna areas are unsanitary. Also , it could use better management and a place people can enjoy working out and not being a hang out spot. Not sure what has happened and with all the complaints-no action. Are there any plans , to investigating all the complaints , making changes and replacing equipment? Regular maintenance is needed, fresh bathrooms and lock rooms. There is a need for pest control throughout the entire facility, inside and outside. Customer service makes a difference and it says companies care about their customers.
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March 2024 by Tyler Myers
This particular 24 hour has a lot more diverse equipment for all of your workouts. Hack squat, row machines, lateral raise machines. This one beats a lot of the other ones in the NE DFW region.
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March 2024 by s communications
Looks like they don't care about this facility. The sauna door has been broken about a month already.... most of the stair masters has been broken for so many months. I hope they repair these ASAP. This is causing a lot of inconvenience.
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March 2024 by Coco Slay
I think I’m going to cancel my membership. The gym is filthy and no one is at the front desk to service members and answer questions. The lady at the front has been gone for 40 mins. I rather take my money somewhere else.
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March 2024 by hugo govea
Upon stepping inside, it was immediately apparent that cleanliness was not a top priority. The floors were visibly dirty, with dust and grime accumulating in corners and around equipment. The workout machines, which should have been gleaming symbols of health, were instead coated with layers of filth. It was disconcerting to see such neglect in a place dedicated to wellness.The locker rooms and restroom facilities didn't fare any better. Lingering odors and unkempt surroundings created an uncomfortable atmosphere. While they clean the main areas, the areas around the toilets and urinal system are a nightmare.They should focus on cleaning and hiring people to deep clean the dust and dirt around equipment. Planet Fitness is coming soon to The Colony, next to Floor and Decor. It might be time for a change.
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March 2024 by dane
It's so dirty.. I hate that I just signed up here..Idk if it's management or lack of budget but it's visible that they do not regularly sanitize and clean.
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March 2024 by Thomas Nelson
The variety of equipment and classes cater to different fitness needs. However, the cleanliness and maintenance of the facilities could be better. Additionally, some locations can get crowded during peak hours, impacting the overall experience. Overall, it's an average gym with room for improvement in cleanliness and crowd management.
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March 2024 by Bruce Goldberg
I’ve been a member of 24 hour since 1992 and have thousands of workouts under my belt. I’ve been with this location since it was first openedSadly, this gym has gone completely downhill. Their prices keep dropping and they’re not making as much money as it appears. The gym is always needing a huge Band-Aid.Broken machines everywhere, torn padding on many machines as well . Some haven’t been fixed in over a year. Cushions need to be replaced. I’ve cut myself on several machines from exposed, un protected machine parts. The gym is crowded and whats even worse is because a lot of the machines don’t work everybody’s climbing on the few machines that do work. If only there was another gym closer to my house I would’ve been gone a long time ago from 24.Beware if you are trying to find a gym near you that this one needs a complete overhaul.The staff is great. However, they seem to be just as frustrated as the people that work out here at the condition of the gym, and the fact that upper management at corporate will not fix the problem. Despite repeated attempts to get these things repaired, rumour is they are out of money and simply cannot afford it.I should give it one star, however the staff at this gym are wonderful people and have their hands tied from the money crunchers at corporate.
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February 2024 by M Butler
This 24 Hour just continues to decline. Not sure why this is being allowed to happen. The lack of cleanliness is throughout, dirty equipment and floors. The equipment is in need of replacement. A complete overhaul in in order for this gym. Equipment is either missing parts, in need of attention or just plain broken down. Shame on corporate for allowing this to be this way.
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February 2024 by Spen Ven
This 24 needs to get it together. Whirlpool and steam room always broken, for a couple years now..? Absurd. I go to other 24 hour locations and it's great. Plus, they're CLEAN. This location is broken down and dirty af. I mean, cmon... I'm a reasonable person but this is a billion dollar company. Other locations are immaculate while this one is by far the worst I've been to. Sadly it's the one right next to my home. Get it together, call corporate and get a plan to fix this mess.
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February 2024 by Diego alvaro
Worst experience in my life , you would think a gym lets you try out the gym with a day pass , but when i go to do so , the one old lady with a shower cap and gloves denied my and even threatened to call the police on me. I had my ID and everything. Don’t think i’d ever see that happen on my life . Don’t come here they racially profile you and deny you even though you have everything you need.
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February 2024 by lumo sumo
Staff is always so rude! I was waiting on my host to scan in and the bald lady was being the biggest jerk for no reason and she ALWAYS has an attitude. I even seen her interact with other guests with a nasty attitude when all they wanted was to ask her a question. I get that shes doing her job but there is no reason for her to be a big jerk while doing it! Other staff here have been very kind and chill but she has been the worst one that i always seem to encounter.I also feel like she racially profiled me because she was trying to get me to scan when i obviously told her im waiting. And she pointed at some other asian dude and said “theres your partner, you can scan in now” it took for me AND this random man i do not know to look confused for her to realize i do not know him. No apologies either. She gave me a stare and i went back to minding my own business until my actual buddy showed up.Rude and felt rushed for NO reason. Her excuse was “it gets confusing” no it doesnt, i was clearly minding my business until my buddy showed up.Management needs to train her again.
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February 2024 by Poker kind Dog
One of the worst experiences at any fitness gyms ever!! I came in to try my 3day free pass(already an Long time La fitness memeber). I had to wait at the reception or entry door for 30-45 mins for a guy who was busy with other customer inside to let me in and after waiting thre whole while..i was not allowed to enter the gym as i was having out of state license which was not mentioned site or email where while siging up for my free pass.
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February 2024 by Tyuana Lockhart
This gym is regularly dirty and is not cleaned often enough. They reduced the amount of cleaning stations, which was a terrible idea. Equipment is also often missing. They could definitely do more to be clean. I have to wipe down every piece of equipment I use. I only go here because they’re open late.
