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September 2023 by Corinne Robinson
Buyer beware!I got taken for work I didn't authorize. The "needed" additional work was never communicated to me until I was contacted to pick up the car & the bill was over 50% more than the initial estimate. Lesson learned...
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September 2023 by Darren Penn
We have used Alex Paint & Body Shop at least 5 times over the years and their service has always been top notch. Very professional work, and Cesar was great to work with from beginning to end. He kept us apprised with the status of our insurance claim, plus they went back to my insurance company for more money when they discovered that the original damage estimate was incomplete. Alex is a hands-on owner who is available if you have any questions. Great overall experience.
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September 2023 by Scott McCrea
Had 3 cars with hail damage repaired here and the service and repairs were great! Ivan did a great job working with my insurance company to get my cars repaired back to the previous condition. Ivan was very responsive and kept me in the loop. Will definitely use Alex Paint and Body again and work with Ivan.Service: Auto body & trim repair
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September 2023 by Jamie Lackland
Ivan was amazing support through the damage my car and me suffered ?? Very personable and professional. I appreciate the dedication and detail the service techs are representing in their work. If you’re needing your car to look new again, I highly recommend Alex paint and body ? Thanks for a smooth experience Ivan!Service: Auto body & trim repair
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September 2023 by Chris Jones
Took vehicle to have estimate to repair due to accident. Once we stated we weren’t going to file under insurance, they decided to charge a storage fee for the time they had the vehicle to do the estimate! A comment was made by their staff “we can try to get the insurance to pay for it”.. VERY UNETHICAL! We plan to report to BBB and Texas Attorney General..
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August 2023 by LT A.
I used this shop for about 15 years and Alex's work was amazing! Not so anymore. I recently drove from Houston for a new bumper because I trusted Alex's work. Within 2 weeks of getting my car back, the paint is already chipping off the bumper. CHEAP PAINT & PAINT JOB!!! I emailed Alex and received no response. I was a loyal customer way before Alex had the booming business that he has now and this is the thanks loyal customers get!!
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July 2023 by Queen Z.
So my 2016 Mercedes Benz was involved in an accident. I looked at this shop reviews and wanted to support my local community. Mistake! they took the passenger door off to make repairs but when putting the vehicle back together the window mech does not work you can literally hear air coming through. I called them and dropped car back off only to find they will not repair it because they Believe they didn't cause the issue!! Please if you are in a collusion go with the carrier that insurance will guarantee the work or you will be forced to sue just to have work done right and to have the car fixed properly, these guys will not own up to their mistakes. So going from an accident trying to have my car repaired trusting them my car will have to go to an Mercedes Dealership to be fixed out of pocket and seek legal assistance . Maybe if I was a male figure they would own up to any work they messed up. Unsatisfied Business Owner
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June 2023 by Katy Milarta
The work that was completed was done well however all the work I needed done was not completed. Therefore, I had to take it to another place to have the work completed.Additionally, the car was there for 2 weeks and they had promised it within 6 calendar days.Service: Body & Trim
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June 2023 by Sally and Al K
*************** Doors-*******-, ** It seems that a large company has chosen the same name as a single owner and worker has here in *******. The larger company phone number online is xxx-xxx-xxxxx. The small business owner's phone number is xxx-xxx-xxxx. Originally the small businesss owner was mentioned on Neighborhood Watch as being very good, which he is- EXCELLENT!!! By accident we got hold of the ******** first and they came out , could not solve our problem and wanted to charge for the visit, but decided not to after my husband disagreed. We then called the single owner(we found his card finally) and he came. He told ** that the larger company is taking away his customers by having the same name as his company. We feel this is very unfair to him -not sure you could help him, but we did promise to let you know this is happening. ***** and *************************, ***********************************************-
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May 2023 by Cole Whitney
Best in DFW and I shopped a lot of shops. They restored my 2002 Acura RSX-S to near OEM quality.
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May 2023 by Aaron Cannon
Trashed the whole right side of my truck. These guys did a fantastic job and returned it back to brand new!
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February 2023 by Lupita Pesina
Left my car there to get repaired after a hit and run. We left the car there before a three day weekend, and then Dallas closed down for three days for an ice storm. Causing delays that were out of our control. I ran out of time in my rental and Alex made sure my daughter had a vehicle the days that were not covered by my rental. I truly appreciate that beyond words could ever express. Also the car looks brand new! They did amazing work! I highly recommend Alex Paint and Body Shop!!Service: General repairs & maintenance
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February 2023 by Justin Brady
Back in December, I hit a deer. Did a whole bunch of damage to my vehicle. I contacted Alex Paint and Body and they told me they could start work on it immediately when most places had a wait time of up to 2 months. Since it was during the holidays and winter weather, work was delayed some. As they say, good things come to those that wait. When I got my vehicle back a few days ago, it was like a new vehicle. They did an excellent job and I will recommend them to others in need of body work.
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February 2023 by Marcus Guthrie
Alex does quality repairs and paint work and they complete them timely. I was satisfied with the work done. Only constructive criticism that I have is that I had to return for some minor re-work but they completed that timely as well and did not complain or contend my concerns. I give them a 9 out of 10, but if they start doing better inspections before releasing vehicle back to customer to ensure everything that was good is still good when they pick up—they’d be a 10 out of 10 easily in my book! Thanks Alex and the team for getting me back on the road and looking good on it!Services: Body & Trim
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February 2023 by Jessica Schieffer
Repairs were done in a timely, friendly and cost efficient manner. I would recommend Alex Paint & Body to anyone.Service: Body & Trim
