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December 2023 by Phongsiri Nirachornkul
ATM just ate my card today.Don't come here.
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December 2023 by Arelys Martinez
The day I went, the system stopped and I also think they make it very difficult to serve you.
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December 2023 by Lorena Gonzalez
Rude people working and they don't answer the phone on purpose wether they are busy or not
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March 2023 by Turki Bin suwedan
Good staff, but it's a super slow process i think you need more help
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February 2023 by Lee Dao
Service at this bank was great. I made an expensive purchase that didn't go through so I went here to have help. The agents were booked all the way til closing but Lucia and Fernando were able to squeeze me in between appointments. Thanks a bunch!
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February 2023 by Paola Colon
I scheduled an appointment to review issues on one of my 5 business accounts. The agent NEVER got back to me with a response or solution. I emailed, called and stopped by NO ANSWER ever only excuses. I also was stood up for a 2nd appointment the agent was simply NOT there. Again no response from anyone at that branch. I called their 800 number and filed complaint.
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January 2023 by Alissa D.
The few times I’ve come here I did not have a good experience. Everybody is always very short with you and acts like doing their job is the worst thing in the world. It’s also very hard to get through to them through the phone. I have called multiple times a day for three days now and still have not been able to get a hold of anybody to fix an issue. Not impressed.
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January 2023 by Cesar Campos
Cero 000000000 really bad service the more trash than I see in all my live
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November 2022 by Kat Mandoo
One person to help a room full of people. I think it’s sad that BoA is closing so many locations and only leaving a skeleton crew.Also no notary on staff??? I thought all banks had notaries.Oh yeah. Try to call - you will be told that there is no one available to help you and that you should use their online platform.Time to change banks.
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October 2022 by James Shea
Terrible customer service here. Employees will literally watch an entire line build up and keep working on paperwork. 8 people in line, 3 tellers behind the counter and only 1 taking customers. TERRIBLE.Last time I was here I was ignored and past by 3 people why trying to get something notorized, they made me wait 45 mins with a virtually empty bank to do a ten minute process
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August 2022 by k renee
Bank opened @ 9. I was here right at that. I saw 4 people (workers) in this bank. 2 customers in front of me, and the teller had no Sense of urgency AT ALL.. She has the look on her face that she's paid to just keep coming to work for the time being or something... she keeps walking back disappearing in the back room doing something. It does not take this long AT ALL. This my 2nd time banking with them. Tried to give a second chance. I'm regretting I even came back! I don't have my debit card yet this the only reason I came inside... this ridiculous and corporate needs to step in forreal.. fix this!!!!
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August 2022 by Cynthia Banks
I was profiled and they made me look like I was stealing my own money. Will not be returning here
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July 2022 by Michael Beall
Worst customer service ever they are so slow. 31 minutes standing in line.
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May 2022 by R Nabi
You will end up waiting 20-30 mins here. They have 1 person working as a teller almost every time I came here
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January 2022 by Metad0r Edenfree
I have never seen this bank with more than one teller working. There are always other employees sitting around, but none that can help most of the people in the bank that have to wait in a line that is constantly going out the door. A five minute business change order consistently takes over thirty minutes. I can’t understand how a business that made billions off of overdraft fees off of its customers last year, just overdraft fees and nothing else, can’t afford to pay for more tellers. Even if you have to pay $30 an hour, they’d still be well off. I’m moving banks as soon as possible. It’s insulting that they force you to wait for service and then tell you to use the atm, even though most transactions for a business cannot be done through the atm.
