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April 2024 by just shayne
5 Stars for Yuriko! She's amazing. She was very patient, answered all questions I had. She was very helpful and professional. I hope that her supervisor sees this and gives her praise. Thank you Yuriko for all your assistance.
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October 2023 by Bulent Oklu
Very bad customer service
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September 2023 by Bria Jewel
My experience is with Karan Patel, he was absolutely amazing. Very welcoming and nice and he was very clear with communication and understanding of my needs.
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July 2023 by Michael Sherman
Nevermind, they told me my funds would be available on the 29th, I cashed my check on the 23rd and now I'm told I cant get my money until the 5th of next month. Soon as I get my funds I'm moving banks. This was a horrible horrible mistake. Do not open a bank here.
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June 2023 by K Jefferson
Drive thru ATM did not dispense my cash. Having extremely difficult time with bank of america to get funds replaced due to their error. Closing this account asap after 17 yrs. Branch manager is dizzy and should be working for a circus instead of a bank institution. I consider this issue to be scam and fraudulent as they are the crooks in this matter. I was told 5/22 would be the soonest for a "provisional credit" which shouldn't be provisional but instead finalized. Please close down all Bank of America's.
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March 2023 by McDaniel H.
Mar2023: 5 : I would recommend this Bank of America location and these employees. I stopped by this location today to get help with getting a new debit card after losing one after a transaction out of town. I passed this location and determined that I would be returning after I finished at the local credit union. This location has signs clearly visible from the roadway marked in the Bank of America colors. I returned to this bank and was able to get into the parking lot and out upon my departure with little effort. I noted that there are handicap parking spaces adjacent to the door. I entered the bank and was immediately greeted by an employee who offered to assist me with my request. The employee, Eureka, I don't know if I spelled it correctly, was great. She seemed to be a new hire, but was doing a pretty good job with my request. Another worker came to assist and guide her on occasion during my visit. She seemed competent and capable. She asked me about my account I shared with my dad. She asked me to confirm the address for the new debit card shipment. She showed real concern about my Dad, even though I'm sure it's probably something the workers learn to do. LoL It gave me a good feeling to know that she cared. She confirmed information with me and off I went to continue with my errands. Great job representing BoA!!
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February 2023 by Armaan’s Dhamani
This is probably Bank of America’s worst branch especially considering the fact that they are in a prime location they are always understaffed and manager just sits there doing nothing. I waited 30 min just to make a deposit in an account.
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December 2022 by John Sav
I have 3 other customers in line behind me all talking badly about this location. Terrible image for the company. They have one person working the counter with 5 people in line. Behind the line there is 3 people standing and watching one person do all the work. What is the point of having people on the clock standing, while one person is working? Whoever manages this location must be playing favorites. Bring in another person behind the counter and at least one less person standing there and doing absolutely nothing. Bank of America has really been going the wrong direction the past couple years. Sad to see.
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November 2022 by John E
I have 3 other customers in line behind me all talking badly about this location. Terrible image for the company. They have one person working the counter with 5 people in line. Behind the line there is 3 people standing and watching one person do all the work. What is the point of having people on the clock standing, while one person is working? Whoever manages this location must be playing favorites. Bring in another person behind the counter and at least one less person standing there and doing absolutely nothing. Bank of America has really been going the wrong direction the past couple years. Sad to see.
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October 2022 by Alex D.
This is the branch closest to me. I absolutely refuse to step inside and deal with the tellers and especially the manager anymore. I have had very normal and straightforward transactions unnecessarily complicated and even rejected. Ironically, each time that happened I went to other branches within 5-10 miles and they processed my transactions swiftly and with a smile. It’s amazing how they have their own rules here. I’ll use the ATMs, that’s about it and a Chase I also bank with for transactions requiring teller involvement. Note to B of A decision makers: Please look into the management of this specific branch
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October 2022 by Popcorn Wolf
Have a account with boa and was trying to cash a check, but guess what? Teller was on lunch and will be back in 20 min?. Would you like to wait the manager said. What is going on??????
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August 2022 by Landon Bell
The teller made it very clear she was displeased to have to do her job, and was so overtly rude and combative from the onset of our interaction that I had to leave this one star review. Luckily this is not my bank, nor will it be. Considering how many other banking options there are within a stone's throw, I can only imagine this hasn't been resolved by her management because her position has been so successfully replaced with machines.Maybe it says something about the nature of our interactions with bank tellers in general, because they are going to have to really impress someone for a positive review, but this branch in particular has an abysmal amount of poor reviews.
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July 2022 by Coby Pait
I am so glad I only have to deal with B of A once a month to drop off my rent check for my landlord, because it is ALWAYS a hassle. Seriously, this bank is only open on weekdays from 10-4? I'm a public school teacher working from 7:15 to 3:45. And when I do manage to get to the bank before close, there is almost always a line because only 1 teller is helping people. Today I watched the teller call for help and, after helping the teller, the other employee walked away and didn't acknowledge me (or the 5 people behind me) at all.
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July 2022 by francisseb9
This review is not about this branch but about the whole BOA. They only give around 0.01% interest rate for our deposits like many other banks. When we take a loan or mortgage they charge 4-6% interest tate. what ridiculous profit-making? We get 0.01 % interest rate on our deposit. We have to give back 400 to 600 times more amount when borrowing money from them as interest. It is nothing but exploitation and unprofessional business practice.
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July 2022 by Lauren J.
If I could give this horrible establishment 0 stars I would. Their service is so slow with no respect. The lobby is always dirty. They make errors often. Avoid this location!
