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April 2023 by Kelly L.
I have been with Bank of the West personally and with my business since 1999. I absolutely love this bank. They are still relatively small which means that you have a more hands-on approach. They handle issues with common sense, not bureaucracy. The VP / Branch Manager, Becky Powers, really is the best. As a business owner, I can say that she has been very gracious with her time in helping with a variety of questions. They have also always proactively looked out for my best interest. Why go to the big boys that you always see on the news? All you need is right here with Bank of the West!
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August 2020 by Paul S.
Try to get ahold of them is impossible. Try to pay loan off - impossible. They are almost unreachable. Also, you initial menu is about five minutes of pure junk that has nothing to do with your situation. Than you are lucky to get a live body. Awful awful awful customer service. Esssx credit a division of them doesn't ever answer the phone. I recommend just going through your local bank.
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April 2019 by clinton smith
The reason I chose this bank was because it was a smaller locale bank, and in return I'd hope to receive great customer support. Also wanted a local bank to just support the Lewisville community more or less. Plus it being convenient.
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February 2018 by David Searle
Great bank
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November 2016 by Daniel Draper
Best bank I've ever been involved with. My account is totally free and the employee's are very nice and helpful. I would recommend this bank to anyone I know!
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January 2012 by A Google User
Complete snobs is a one word to describe the employees here. I interupted her eating and she immediately rolled her eyes and came to the window and asked "yes?" All I needed was 20 ones. Nothing big, no big transaction simple and easy. She asked "Do you have an account?" I said No because it was merely something simple and quick. She said "You will have to go somewhere else, we do not do services for free" and walked away back to her chair to start eating again. AVOID AT ALL COST unless you like stuck up women at the counter.
