-
February 2023 by Stephen Shumway
My experience with Jacque Dean was perfect! She took care of me quickly and made sure to make me feel important as a client. Thank you again.
-
January 2023 by GG
Deborah was slow to respond to repeated requests for an error on the bank paying a promotion for new business checking account and they said it would take about 4 weeks to correct it.During account opening there was no notice of a monthly charge to provide paper statements on a so-called "no-fee account".....keeping Chase, at least they are straight forward and not sneaky with fees.Follow up: selected paperless online but was told it will probably take another cycle before they stop charging!
-
July 2022 by matt jones
I’ve left a voicemail with DeBorah Franklin the branch leader 3 times over the past week and half and she still has not returned my phone call. Not a good way to run a business!
-
October 2020 by emokid1 23
Horrible service. My account was canceled for this review by the way. I suggest going to chase across from the Lewisville location
-
July 2020 by Shaelyn Wells
Horrible service. My account was canceled for this review by the way. I suggest going to chase across from the Lewisville location
-
April 2019 by Ivan Ibarra
Horrible banker named Luisa Lewis, the minute I walked in the door and asked her for help with my account, i explained to her that I had just called and spoke to someone on the phone stating I can withdraw my funds from a branch but the banker would have to call them back. She refused to believe me and started getting frustrated bc I wouldn't give up. So I called the same number and put it on speaker so she can hear them telling me she had to call herself to get approval! After I hung up she picked up the phone and started dialing like if it was the worst thing in the world!! I kept my cool and told her she was being rude and was not trying to help... she then gave them the wrong info and not once did I hear her vouching for me, I respectfully walked away 2hrs later with nothing solved just defending myself with her.. dont ever go here. I told her I was going to write this review and boy her attitude changed...
-
February 2019 by skillsmills93
Terrible they can't do anything to help you out. Online banking sucks can't use Zelle just terrible customer service
-
August 2018 by Ivan Alvarez
BB&T is a fantastic bank for small businesses. Their lines of credit are fantastic and real (not empty promises). I have many clients and myself whom have benefited immensely from my relationship with BB&T. Home Equity Lines of Credit are also fantastic. Low rates and great service.
-
February 2017 by Young Virgil
Very nice people. Great service!!!
-
November 2015 by Don Kinman
Great bank, great customer service.
-
June 2015 by Kayla Clark
BBT is the worst bank ive ever used. They have NO hours that are accessible to people who work for a living. And the ATM outside the branch is always out of service, or wont take checks i need to deposit. Their coustomer service is awful. You are guarenteed to be on hold for at least 30 minutes everytime, no matter when or what day you call. Atrocious.
-
April 2015 by Mark Scott
Excellent staff! !! Everytime I go in there they remember me, even if I have only seen that particular employee once. Their customer service game is on point!
-
September 2014 by blak
Good Bank, Nice People
