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April 2025 by Issey
I’m extremely disappointed with my recent experience with PNC Bank. I reached out with a simple and heartfelt request — to waive fees under $40 that were assessed on my late husband's account, considering he passed away and could not manage the account. Instead of compassion or understanding, I was told that I could not make the request unless I paid over $10,000 in legal fees to obtain administrator documentation through an attorney.
To make things worse, a bank associate who contacted me became impatient and raised her voice at me during our conversation, which added even more emotional stress during an already difficult time of grieving. I later filed a formal complaint, and while a caseworker did call me once around 10:30 AM, I called back twice the same day and never received a response.
This experience has been not only frustrating but also deeply upsetting. PNC's lack of empathy and poor customer service has only added to my emotional, mental, and financial burden. I expected more sensitivity and professionalism when dealing with such personal matters.
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January 2025 by Wells fargo personal
Excellent team. I opened my accounts at this bank and believe me, it has been the best experience I have ever had. Thank you so much, keep it up!!!
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January 2025 by Sun Grg
How do I even start? When I first opened the bank account, the woman was full of smiles and sweet talks to get the 10 points review and the next time we were there, she was very unwelcoming and rolling her eyes because I couldn’t understand what she was saying (very uninterested response should I mention). She was very nice and happy while taking care of others who came there to open the new bank account but unwelcoming and annoyed to us. Not a good experience!
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November 2024 by Majed ALSWEDANI
Went to the pnc bank just to get $100 in $1 bills. The teller, Mona, kinda laughed it off and didn’t even get up to help—just told me I had to wait. I ended up sitting there for 15 minutes, and then another customer got helped before me. Ended up leaving without what I needed and was late for work. Honestly disappointed with the service.
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October 2024 by Drew Flowers
Very professional. Polite, helpful.
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June 2024 by J Money
I’ve always had a great experience at this branch. Very personable and down to earth people (all of them that I’ve interacted with). I have been with them a couple of years now and will continue to. Always a pleasant experience with the tellers and with my limited interaction with the front of house.
Keep up the good work.
-Chino
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May 2024 by neha patel
A horrible experience! They are all new tellers and do not have any concept of customer service! They ran my credit without asking then everyone at the bank knew my score. They are unprofessional. The store manager never called to apologize. They are all liars. Go at your own risk!!!!!
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January 2024 by Rodney Alister
Worst bank I have ever seen.They offer lot of things when you make an account and they don't stand for their words.I have a business account at this bank.This people are scam.I planning to move my account to different bank.
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November 2023 by Empress Mode
I was discriminated against and lied to by this bank. I was served by "Mona" and the manager "Muhammad" if he provide the correct names.Since when does a bank doesn't cash a check that is drawn from that bank even if you don't have an account with that bank, thought in that event the bank charges you a fee correct? That's why the fee is in place?My child is a minor, he is a child actor. He is working with a new production company and they gave him a PNC check we normally don't have PNC checks. Since it's Saturday after 12pm my bank is closed and PNC is by my home and they are open so I came here to cash my minor child PNC payroll check. Sounds simple.The tellers gave me a hard time, was very rude especially "Mona" making all these facial expressions. Muhammad who is of another race try to act like he can't understand what I was saying to him... I told him I speak completely good English!They refuse to cash the check and said they can't cash the check because I don't have an account....even though the check is a PNC check. False! We have cash checks at other banks several times. I contacted the call center while in the bank and Ralpheal stated Yes they can cash the check, I needed to sign as well. Again Muhammad claim PNC policy doesn't allow this and since I am signing as parent, I am considered a third party.The call center and your banking locations are providing incomplete/false/misleading information and this is unacceptable.My son also had his school ID which we use all the time when cashing his payroll checks. "Mona" needs more training she asked my minor child for two forms of identification. I have never had a bank teller ask me that. I was discriminated against by this bank and your tellers.This was a missed opportunity for this bank. You should've offer us to open an account ,child savings or checking account etc....You should've provided options versus saying what you cant do. Your only option was to go to my bank, which I already know that!You should've been more professional with your delivery. This location is unprofessional and lack knowledge of what PNC offers and how cashing check for non bank holders work. Tellers at this location needs to understand PNC core values.Thank you for the experience, I will NEVER come here again, yes I will go to my bank instead even if the check is PNC. If my bank is closed I will wait the next business day. I will let the production company know the treatment i received.. I will not recommend this bank or location to anyone!!!????
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September 2023 by LaDena Bowlin
Only 1 person working drive thru and inside. Man working this morning never helped until I rang bell. He acted upset that he needed to help. Needed withdrawal slip, finally received it, then had to ring again to tell him what I wanted, then rang again to find out when my money was coming. Rude and more rude. Get this guy some customer service skills or more help.
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March 2023 by Miguel Manzur
Worse customer service, I arrived before 3 customers and I was the last one, really ????? What’s the idea of the line??
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October 2022 by Juanita Sampson
I would suggest making an appointment before coming to this branch. I have been sitting in my car now for almost 2 hours waiting to see a banker. I checked in on my phone around 1115am, and it's now 106pm and I'm still sitting here. I chose to sit here because I work long hours, and I took today off to get some errands done, but this is ridiculous. Eventually I had to get out the car and go into the branch for assistance. They apologized and told me that they didn't know how this happened but it was unacceptable.
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August 2022 by Raquel Jackson
My fiance and I just opened an account, Chris, the teller that assisted us, was really fun and made the experience enjoyable for both of us! Thanks Chris!
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July 2022 by Maria alvizo
This location itself it's the worst. Was on the line for almost an hr.
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July 2022 by Stephanie Collins
Banking
