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March 2024 by Holly T
Hands down the best customer service! Doug and Shalina were professional, courteous, compassionate and willing to go above and beyond for me. Doug used his “magic potion” to get marks off my car right then and there. He also took the time to explain different options and costs so that I could make an informed decision at a good price. I don’t think I’ve ever had such a positive interaction with a company and I just can’t say enough good things about them! If you need body repairs, this place should be your only thought! I wish I could give 10 stars!
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March 2024 by Robin Jacob
I recently had the pleasure to repair my SUV at the Caliber Collision Center in Lewisville,Tx and I must say that the experience exceeded all my expectations. In particular,Mr. Dough's dedication to ensuring the quality of workmanship and his exceptional customer service skills truly set a high standard in the industry. He went above and beyond to address my concerns and ensure that every aspect of the repair process was handled with precision and care.Thanks to Mr. Dough and the entire team at Caliber Collision, my SUV looks as good as new, and I couldn't be more pleased with the outcome.
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March 2024 by James Choi
Wrecked two of my cars few months ago and fixed both at Caliber. I usually don’t write reviews, I just read. But it’s worth writing about my positive experience with Brandy. She’s just a sweetheart who really cares about her clients. The cars were fixed impeccably well. But the highlight is the interaction with the staff. Brandy went above and beyond to work with me to explain the process and kept me updated every week by personally calling me. It was a great experience overall! Will use Caliber again in the future.
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March 2024 by Liz Day
They went above and beyond my expectations! I showed them some areas of concern on my car that were not part of the claim. They fixed them without charging through the nose. I am so impressed that customer service is important to Caliber Collision.Thank you so much!
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March 2024 by Melody Docusen
I was well pleased with the professional work done on my car repairs.
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March 2024 by adam klein
Brandy at The Colony location is the reason for 5 stars. She truly cares, provides excellent customer service and effort to take care of me, exceeded my sense of urgency and made sure the experience was perfect.
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February 2024 by Trent Kelly
Received a quote here for some minor dents and scratches on a door on an aviator. They came back with $4900. Took the car to another caliber collision just to compare and the quote came back at $1900.This location seems to take advantage of people, in my opinion. $3000 is quite the difference on such a minor job.Keep in mind, these places have “quotas”.
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February 2024 by Ric Jones
Excellent service and customer service, including the estimate, drop off, repair status updates, repair work, and communications to the car rental agency and my insurance agency. Could not have been any better.
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February 2024 by Maria Garcia
From the moment I walked in, I was greeted by a warm and welcoming front desk Lady. Their professionalism and efficiency set the tone for the entire process. I was fortunate enough to have Brandy as my point of contact throughout the repair journey. Brandy’s knowledge, attentiveness, and genuine care for my situation was comforting. She walked me through each step of the process, I felt informed and supported every step of the way.Not only was the customer service exceptional, but the quality of work on my car exceeded my expectations. The repairs were completed promptly and flawlessly, and my car looked as good as new when I picked it up. I wholeheartedly recommend to anyone in need of automotive repairs.
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February 2024 by AJ Kostecka
I just had an amazing experience with the manager Doug. He was super helpful in getting us the help we needed.
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February 2024 by LINDA SELF
Elizabeth was the Best.And they did an AMAZING job repairing my vehicle
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February 2024 by Jared
Fast, simple and easy! This is why no matter what, I will always go to Caliber Collision.Services: Painting
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February 2024 by Amber Johnson
This is such a great place! The staff is friendly and super helpful!
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January 2024 by Nick Ingram
Best customer service experience ever. They work diligently to complete all necessary work in a timely manner, while providing excellent communication along the way. Shoutout Doug & Briana! 10/10
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January 2024 by doug goldberg
Worst experience ever!
