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March 2024 by Teresa Richardson
This review is way past due. Let me start by saying the word con in Conn’s says it all! We will never shop there again. My mother and I have bought from Conn’s twice now. First time, whirlpool washer and dryer were great. The second time we bought from them we bought a GE washer and dryer side loaders with the bottom stackers. Very expensive. Bought the warranties too. We used the same salesperson (Claud) from a few years before. Top notch seller! No problems! But…. did not help much in getting are machines to work or getting them to take them back for an exchange. Let me just start….Upon delivery, the delivery guys were tired and rude and bumped the machines against the door and against each other trying to get them into the laundry room.. Then the guys forgot to hook up the hoses correctly from the incoming water to the back of the machine so the water went everywhere on the floor when they attempted to do a test load. Cleaned the mess up and then they sprung out of the house. I kind of thought the way they left so quickly was kind of strange. Anyway, In the next few days and weeks, I realized there was no hot water in my loads and the smart soap dispenser was dumping all of the soap into each load. I called Claud the salesperson and he said to call the GE warranty guys and gave me their number. Five guys on different dates came out to try and fix our machines and every guy that tried could not fix it. Some guys were so young they looked at it and just left. One guy really tried but talked too much and then told me he didn’t know exactly what was wrong but may need a new valve. Nope new valve did not work! They even mailed parts to our house that arrived broken and they had to reorder. I told them they probably wouldn’t have gotten broken if they had shipped them in a box rather than a thin bag. Anyway, new parts did not fix the machine. Smart dispenser continues to dump all the soap and no hot water. My previous whirlpool washing machine had hot water coming out so I new something was really wrong. I called the plumber and he came out and said you have hot water in the faucet coming out so it’s not a plumbing issue. Called Claud the salesman and he said not all of the guys that had came out to fix the washing machine documented their findings. Therefor, it would be hardly unlikely I would get an exchange for a new machine. My mother is elderly and we needed a working washing machine! They sold us a lemon or one that was returned or already broken. It’s never worked right from day one! I felt like Claud having met my sweet mother in a wheelchair and being a return customer could have gone the extra mile to have talked with his manager and had Conn’s give us a new machine. No customer should have to go through that. To pay for 2 machines and warranties and end up with a washing machine that doesn’t work right and that they can’t even fix or wont exchange is just poor customer service. We still have the machine washing in cold and having to manually pour minimal soap in to wash the clothes. Getting rid of it soon!! Claud is a good salesman. He’s great at selling and very knowledgeable. We just thought he would have done more to help us. Conn’s management and service department do not know how to treat their customers. We bought our machines on 9/11. We don’t buy much on that day anymore. But we definitely won’t buy from Conn’s!
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March 2024 by Jeannie Patterson
Everything went very Well looking forwardTo Try out My New Washing Machine n My New Dryer yeah!!!
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March 2024 by John Simpson
This store was great. They helped salvage an on line order that went horribly wrong. I would never use their on line platform again and hope to not have to rely on their off shore customer service yet this store was great.
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March 2024 by Andre Edmond
Claude was extremely helpful! Highly recommend.
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March 2024 by MIGUEL DOMINGUEZ
Great service will come again
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March 2024 by Priscilla Murray
Very helpful and friendly.Gave all the time needed to make choices.
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January 2024 by Jodi Huff
Andrew Nelson was the BEST representative I have worked with and I've been a CONNs customer for YEARS! Thank you for your help!
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December 2023 by Dishell West
My guy was amazing got me in and out with no problem store mgr was very nice and I formative on what all Conns does I appreciate you gentlemen so much thank you my mom is so happy
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December 2023 by Christopher Barrett
Firoj was very patient and worked with us. Much appreciated, will definitely be back in the future for other things
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December 2023 by William 3N
Michael was awesome. He was patient with explaining everything throughout the process. I recommend this place.
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December 2023 by Ro De Lira
Very knowledgeable and helped me with my decision. Tried to oversell but understood my needs and price I needed.
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November 2023 by Chelle Mendez
Clyde is very knowledgeable and thorough. I left making my first purchase of washer/dryer combo feeling confident in my decision. Absolutely recommend him!
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October 2023 by demetrius gaines
My salesman, Andrew Nelson, was absolutely the best!He assisted me in picking out furniture for my new apartment. Living room and bedroom.This was a great shopping experience at Conn's!I definitely recommend Conn's in Lewisville, Texas.Come see Andew Nelson!
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August 2023 by John Butler
Brandon was very knowledgeable and quick to answer any questions. I came in looking for a refrigerator and was out within a hour with home delivery set up.
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August 2023 by Gladys Soriano
Had a great experience at this location. The guy that helped us even measured the fridge for us to make sure it fit where we needed it to go. Explained everything in detail and answered all my questions. New customer here!