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January 2024 by Eden Y.
After 12 years of being with CUTX, I am going to take my money elsewhere. Every time I talk to someone over the phone depending on who I talk to I get different information. There is never a supervisor or manager available that I can talk to (supposedly there isn't one available, who knows what's going on behind the scenes). I no longer live in the Dallas area so it doesn't make sense for me to use them anyway. They charge a $6 monthly 'secure checking fee' and have for years because they do credit monitoring that I don't even need since I do credit monitoring elsewhere. Now I'm seeing they're charging a $5 bill pay service fee. This credit union is NO BETTER than a big bank. I never got charged fees like this with Bank of America. The amount of money they probably make off my account makes it inexcusable that they charge me the fees that they do. What alarms me is how terrible the reviews are for this credit union. Credit unions are supposed to be better than the big banks and it's definitely not the case with this one. I strongly strongly discourage opening an account with credit union of Texas. I also want to add that it's difficult to work the phone system to where you can talk to a human and once the bot Bethany puts you on hold to speak with a rep you'll easily be on hold for at least 15 minutes. This place is just terrible. Update 1/11/24 One of the managers reached out to help me after I posted this review. She did fix a couple of my issues so updating this to reflect that. It's still not convenient for me to continue to do business with cutx so I'll still be moving elsewhere. Too many frustrations over the years since moving away from the Dallas area.
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December 2023 by Hugh C.
Terrific people ... but their communication is horrific ... phone system is not functional and works against everything they try to provide. If the line of communication is out of order ... then eventually their line of income will be. it's a matter of time. - HMC
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December 2023 by Maria “Deysi” Martinez
Dear Muhammad,I wanted to take a moment to express my sincere appreciation for your excellent assistance and your professionalism, attention, detail and positive attitude truly stood out. The experience was not only smooth but also enjoyable. Thank you for your outstanding service! Your positive attitude and exceptional service not only made our visit pleasant but also convinced us to open two accounts and went above and beyond to assist.Muhammad your professionalism and dedication are truly commendable. I highly recommend Muhammad for his excellent customer service I’m happily recommend him to others.Thanks to the CUTX team and especially to Muhammad Khan.Best regards,Maria Martinez
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December 2023 by Dornetta Augustine
Gina Joseph is a whole class act all by herself. Whenever I come to the credit union, she makes us, me and my husband feel like family. It’s always the best experience.
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December 2023 by Carol Billings
Overall CUTX is pretty good, although it's hard to get a real person on the phone. Lately they are closing the locations that are convenient to me. First they closed the Lewisville location, and now the Richardson location. The last location anywhere near me in the far north one close to The Colony and that one doesn't have a drive thru. Since my employer refuses to provide direct deposit, I'm going to have to switch banks to some place more convenient to my commute. Oh well, it was nice while it lasted.
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December 2023 by Doris Hollie
Lynda Ortiz listened then made sure the fraud case was created. Shecalled the numbers to make sure they were actal CUTX phone numbers. So very helpful and she gave me such peace of mind.
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December 2023 by Rick Menasco
Always very welcoming & helpful. Been @ CUTX since 1977 when they were called Dallas Teachers Credit Union.
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November 2023 by Kishan Patel
Needed to speak to a banker to speak about my matured CD. There were 2 people in front of me. Waited an hour and still no one available. Two of the bankers are talking to each other gossiping about a previous customer at the moment. Ignoring customers that have been waiting for over an hour. I am still second in line.Three stars because the person greeting us was fantastic. Offering water, coffee and candy.
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November 2023 by Chris Arredondo
EXTREME INCOMPETENCE at the CUTX on Ridge Road in McKinney!!!I was held hostage for almost 20 minutes because of incompetence when all I wanted/needed was MY OWN MONEY & a roll of quarters.At one point there SIX (6) employees attempting to “resolve” an INTERNAL CLERICAL bit of confusion but they REFUSED to hand me the roll of quarters ($10 of MY $) to let me complete my transaction so I could leave.I have 4 receipts from that day & none of them make sense.AVOID THIS BRANCH IF YOU NEED QUALITY SERVICES.
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October 2023 by Chris A.
EXTREME INCOMPETENCE at the CUTX on Ridge Road in McKinney!!! I was held hostage for almost 20 minutes because of incompetence when all I wanted/needed was MY OWN MONEY & a roll of quarters. At one point there SIX (6) employees attempting to "resolve" an INTERNAL CLERICAL bit of confusion but they REFUSED to hand me the roll of quarters ($10 of MY $) to let me complete my transaction so I could leave. I have 4 receipts from that day & none of them make sense. AVOID THIS BRANCH IF YOU NEED QUALITY SERVICES.
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October 2023 by Brooke MacNicol
The absolute nicest people at this branch, so helpful and kind. Not often you see this type of customer service anymore
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September 2023 by Sterling Thompson
Terrible place to get a loan. The guy who helped me was very good, however I recently had a very frustrating issue with credit union.I received a letter that was requesting I send in proof of insurance. So I sent it on August 17th at 8:45 AM with the document attached. 3 weeks later I receive another letter saying they have added 204 dollars to my loan for not uploaded the insurance… even though I already sent it, and to the right place as well. So I called and the lady confirmed I did send it to the right email address, however she said she could not remove the fee until they called the insurance agent which could take 5-7 business days. I do not understand why they can’t take the fee off now since it was their mistake. I sent everything in on time. They’re the ones that didn’t do there job and then gave me a huge fee! Very unprofessional. Would not recommend going through credit union. Companies that are unorganized in one area tend to be unorganized throughout the entire company.
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September 2023 by SONYA S
Extremely frustrated with dealing w this bank. As it is, they don't have many locations and they recently closed the closest branch to me in Lewisville. Additionally, when attempting to call in to speak to a live person, their virtual assistant just keeps looping the same information over & over, despite my many attempts at verifying my identity. Where are all the humans??!!!!! It shouldn't be this difficult to speak to someone about MY money!Updating based on response: I tried asking for an agent and each time "Bethany" asked to verify my identity, and then either told me my information was wrong or couldn't be verified. My issue has nothing to do with finding an ATM, bank hours, my card, or anything else I can do online.
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May 2023 by Christina Wright
Gina & Heather were FANTASTIC with helping me out of a disastrous experience at the dealership.Lessons learned = ALWAYS deal with my Credit Union first.Big thanks to both these ladies for their knowledge, experience, and willingness to help with my best interests in mind ?
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May 2023 by Neesha Sagani
Had an amazing experience at this branch! This was my first time at this location and Muskaan was very helpful. Y'all have a great team there
