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January 2024 by Geremy R
Eagle Transmission- Lewisville, TX is a great automotive shop. I’ve taken both trucks to be serviced and I’ve received timely service. They are very communicative and punctual. I would highly recommend this auto repair shop for your car needs.
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January 2024 by Pam Wells
Took my car too eagle transmission after another shop had worked on it an did not fix it properly an they went out of there way to make it right even through they did not mess it up. I will always doing business with them an hope if everyone else need a repair give them your business. T
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January 2024 by Razel Sheppard
A totally rip off just know if you have to get something fixed in they look at it charge you a set price once they find out what’s wrong give you a ridiculous price then you stated you don’t want it fix after taking your car all apart they will charge you the same price to put it back together or threaten you with a lien on your vehicle which is a scam (Ernie or Eric) in Lewisville . When you had in mind to pay what they said they would charge you is double.They’re taken over 100 of cars from customers with this scam. Don’t let them get you I was one. SCAMMER SCAMMER SCAMMERS So Sad people work hard for there money to have to go through this. No you were scamming from start you gave a set price then when I refused the service you doubled the price then bragged about taking folks vehicle with the scams you do. I have you on recording.
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November 2023 by Gary Perdue
They replaced rear end on F -150. They were quick and did great work.
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October 2023 by KK
It says that you get free towing but then make you pay for the trip there and then pay for the trip back if you can’t get your car fixed there. As well as, if you decide to get your transmission disassembled and you decide to just pay for the disassembly with no fix, they make you pay 1800 as well as no tow back. This place is a ripoff.Service: Transmission
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July 2023 by Ms. Tina Ford
Customer service is awesome, this is my 2nd time coming back to Eagle, they fixed one of my cars in 2021 and now they're about to fix another.
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March 2023 by Nikki N.
Would give ZERO stars if possible! I have grown up with my family with my car business and have gone to Eagle Transmission in Plano for years and never had a bad experience. a few years ago, I moved closer to 35 and took our truck into Eagle Transmission in Lewisville; one of the biggest mistakes in my vehicle ownership!!! things were not clearly communicated when transmission was replaced two years ago, brought the truck in last year twice as it was not running correctly (still isn't transmission slips) and brought it back in AGAIN two weeks ago. We were then told the required annual maintenance was not completed last year and the warranty was void. I asked the question we had it here twice last year how were we supposed to know the service was not complete. Response: "Did you pay for the service to be done?" I said no and we were not charged the previous year, nor was I told that it would cost for the annual service. He told me it was my responsibility and I said you can look at the records and I was not charged the first time and nothing was communicated last year. His reply: "You need to take responsibility to keep the warranty in tact."At this point I was extremely frustrated and I told him the lady at the front I had previously worked with never communicated any of this. His reply: "We had a lot of issues with her and that is why she is no longer here."My questions and points are: Where is there accountability? Where is their consistency? Aren't the responsible for the information shared by employee? At no point was a compromise or solution offered and I was talked down to by someone who acts like a narcissist.
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February 2023 by jemo951
I'd give this shop TEN stars if I could. The transmission in my truck was rebuilt and worked on by 3 prior shops and it still wasn't right. Ernie and his staff took it and assured me from the beginning they could get it right and they did. This place is a gem and a place you can trust to get your transmission done right.Service: Transmission
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January 2023 by Jo D M.
DO NOT GO HERE!!! The owner of this franchise is a horrible excuse for a human in the way he speaks to customers. I was verbally abused in my opinion. Angry, loud, aggressive, rude, condescending, belittling. Worst I have been treated by anyone in my life. The guy that works as his secretary (Aaron) is just as bad. They both lie about when your car will be ready day after day, when they will look at your car and when they will give an estimate. They attempt to scam customers with outrageously high repair prices and refuse to be decent in any way, shape or form. Every conversation is a different story with these people. They demand $600 CASH just to look at your car! Why cash? So many unhappy customers calling their cc company to dispute the charges I am assuming. Well, you have been warned by many on here. Oh, if you do hit your head and end up here on accident, take pics of every part of your car before you leave it. They can and very well may scratch, dent or damage your vehicle and laugh in your face about it.
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October 2022 by Its Princesstori
The service was nice Carrie had worked with me really good but unfortunately had a bad experience after receiving my vehicle I had only drove my car for one week and then it started breaking down on me took it to a different shop and they tell me that they didn’t do a full complete job on my car two weeks went by take it back to eagle transmission and they tell me more problems wish I had a better experience
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August 2022 by Ray Cash
I manage a transmission shop in Okc, Ok where I have been for the past 19 years. Anyways, I had a long time family friend contact me about his Toyota Tacoma and what he thought was a major transmission issue. Being over 5 hours away the best thing I could come up with was calling one of my nationwide parts distributors and ask for a recommendation in the Lewisville area. They referred me to Ernie at Eagle transmission. Greg dropped his truck and they called him back with a diagnosis. It was actually his front wheel bearings howling so bad that it seemed as if it wasn't shifting all the way into the final gear. (This is a common thing we see here at our shop on different various makes and models) Greg was so happy by their honestly he told them to do a complete check of the vehicle and chose to do all recommended repairs. He just contacted me with the greatest thank you text. Said he just picked it up and it rides so smooth its like brand new almost. I just want to say thank you Ernie and the guys over there and let anyone know that is considering Eagle Transmission that I totally recommend them!
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July 2022 by Jo Ann R.
I was in from out of town I took my car to the shop I had to Uber home they promised me 2-3 hours I needed to get back home 7 hours later they haven't even started the car bad customer service if you want something done go somewhere else if you like to ran around this is the place but not for me good luck with the company!
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July 2022 by Jessica Stubbs
Carrie was absolutely amazing and the owner was so kind and understanding of my situation. As a single parent with 5 children, getting my car fixed brings me tremendous anxiety. They did everything possible to keep my cost down and had my car ready quickly. I would definitely recommend them to everyone. Thank you!!Service: Transmission
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June 2022 by Evan Huff
Finding a transmission shop is kind of like gouging your eyes out, but Keri (office manager and all around amazing person) made this process so much more smooth, even during pandemic fueled parts shortages and high prices. They paid for our tow from another shop, and then walked us through other issues that they found related to the transmission. She explained every part and was very pleasant during the whole process. They treat you like family even before you’ve paid them anything. That’s the way to do business. I highly recommend this shop for anyone needing transmission work!
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May 2022 by John Caughey
The staff at eagle transmission are the best. I just had to get a transmission replaced and almost had a heart attack when hearing the price on a new one, when hearing my frustration they gave me options that would fit what I could afford. The owner not even knowing me or my situation went above and beyond to help me and get my truck running again. They could not have made this process more painless on me or my wallet. I do not agree with any negative reviews of eagle transmission after the amazing experience I just had. From the front end, to the guys working on the vehicles, to the owner of the business, eagle transmission is the best of the best. The woman running the front counter is the most understanding and sweetest she deserves a raise!Services: Auto engine diagnostic
