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December 2023 by Ann Zaffarano
Everyone was awesome and so sweet.Thank you all so
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December 2023 by Tam R
My stay has been exceptional and I would highly recommend the Lewisville, Tx location at 1900 Lake pointe Dr. It's truly felt more like a home than a hotel to me and my German Shepherd Jax. I've felt safe and secure, and have been greatly accommodated throughout our stay here.Valery Lavia, the manger, is amazing, as is her entire staff. A special thanks to them all and especially to Connie, in housekeeping, who does an exceptional job in making sure everything is clean and sanitized.I personally give a two thumbs up ?? rating to this particular location, which far exceeds 10 stars.
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December 2023 by Michael C.
Connie in housekeeping does a phenomenal job! What a great asset to have! Very kind and professional person!Rooms: Nice, big, and clean.Nearby activities: Main Event, Cinemark MoviesSafety: 24 hour front desk assistanceWalkability: Close to several restaurants, Razzoo's, Hooters, On the Border. Walking distance to Target and bus stop.Food & drinks: Razzoo's, Hooters, On The Border
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December 2023 by Shanell Starling
Although the rooms weren't the best, I loved the service from Front desk Staff. NIkki is the best! Tifeni is the best! They were attentive to my needs, very friendly and informative. They both deserve a raise!
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October 2023 by Giavonna J.
Smell of smoke as soon as walking in the front door.The room smelled of smoke but it's a smoke free property. If you're looking for a smoking hotel, this is it. Tiffeni came to my room but I still continued smelling smoke. I was given a dirty room when I checked in. It was disgusting. The toilet had dirt stuck on the seat, the tub was dirty, dirty shower curtain & the towels looked used & refolded. The refrigerator had stains & dirt all inside of it. Thick dust & who knows what else is hanging from the bathroom vent. Nasty above the burners so I wasn't able to cook anything. The microwave plate is wobbly & your food gets slid to the side while it's cooking. The window doesn't close all the way, letting hot air in. Had to stuff Kleenex in it.It's a pain having to ask for soap & toilet paper every day. They make it known that they really don't want to give it to you. The room key stops working every other day. Trash room was overflowing with garbage. Bugs in the bed, on the counters & floors. Appears to be bed bugs, roaches, grasshoppers & ants all over. I woke up with itchy bites.Other guests continuously slam doors, drawers, cabinets, stomp & make noise as if they're the only ones staying here. I was awaken every day multiple times. Inconsiderate people in these hotels. People sitting in the stairwell. Questionable people walking around the property all day & night every day. Didn't make me feel safe. Unsupervised kids roaming the parking lot at night. My car was their playground. Fingerprints & scratches all over. Fire alarms going off on more than a few occasions. Could definitely make someone have a heart attack.Water gets shut off for 15 hours without notifying any of the guests. Water is consistently brown/black & not hot. Management has no knowledge of it though. That's ridiculous. The old manager Tim Stringer was horrible at running this hotel. He was unfriendly & not concerned about any guest issues. I was never reimbursed for being without water for multiple days & the electric was out the whole day. Couldn't even stay in the room.Stacie was always very helpful & took care of any issues. She should've been promoted to the manager position instead of bringing in someone else.Internet always goes out & slowTV goes out & says no signalStaff (new manager)does inspections without any notice. We got notices after the inspections were done.
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October 2023 by Kat Langford
I've had very good experience with the staff and accommodations. They take care of the needs of those who are passing through or those who are here for an extended time.Safety: I'm always comfortable here no matter the time of day or night. Inside a well as outside the building
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October 2023 by Genya Kilimnik
Everything was great and the workers were all very courteous especially Mrs.
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September 2023 by Katie Francis
The hotel was very clean the staff are really friendly would definitely recommend staying
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September 2023 by desiree
The price is ridiculous for what you get. Do not recommend at all. It’s not a safe environment.The manager here seems to cater to drug addicts and smokers like himself. When you complain about the situation you get threatened and assaulted. The manager smokes and does so very close to the building defying Lewisville smoking ordinances, as well as defying State and Federal ordinances. The police do absolutely nothing. There have been reports filed with DOJ civil rights department and with Attorney Generals office due to the hotel being ‘nonsmoking’ yet the manager continues to allow smoking of all kinds of substances. (Forcing someone to breathe secondhand smoke when they’ve advised you to keep it away from them is assault on their person) I encourage anyone and everyone that has encountered being forced to breathe secondhand smoke of any kind at this location to report it
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September 2023 by Chris L.
I stayed in this hotel for 12 months. They replaced the manager here and the first thing she did was start a campaign of getting rid of all tenants with pets. I was going to check out at 3pm which is checkout time for those of us who have ExtendedPerks. At 11am on that day, the new"manager" called the police and lied to them in order to kick me out over 3 hours early. My boy Bob died that day due to the extreme heat, and our new place was not available until 2pm. She had no right or reason to kick us out early. She did so only because she takes pride in being a kunt. I hope she dies by being strapped to a running car when it is 108 degrees out, just like my boy Bob. Don't patronize any Extended Stay America anywhere in this country, ESPECIALLY LEWISVILLE TEXAS......0NE STAR HOTELS WITH 0 STAR "MANAGERS".
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August 2023 by Joseph Shopp
Stacy was excellent. She really made get settled in easy.Rooms: Well laid out with all the necessitiesNearby activities: Very convenient.Walkability: Lots of stuff reasonably close.
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August 2023 by Kayzato Azuma 2
Had a nice talk with Jodi at front desk Great rooms
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August 2023 by E Smith
This review is based on what took place on July 19 at 2:15pm. Tim Stringer, General manager allowed a low life plumber to tell him that the water to the hotel would be shut off at 10PM and would be turned back on at 6AM. I asked Tim point blank how am I going to get ready for work in the morning? No response. SURPRISE!!!This general manager left on schedule at 3PM. NOT ALERTING anyone in hotel of this about to happen. I was in the right place at the right time therefore I planned. NOBODY IN THIS HOTEL KNEW WHAT WAS ABOUT TO HAPPEN OVERNIGHT. Incidentally second time since last October. The water wasn't turned backed on until Noon far beyond 6am. This disaster is not a reflection of the staff: Stacey, team lead- Connie, housekeeping. These two ladies run the the hotel. Will be taking this up with corporate and checking on the hotel laws in this state regarding treatment of guests as a slum lord and not notifying for a major resident event!. Yes I went there.
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August 2023 by Jason Wickens
Staff is awesome, kind and cool. Rooms are clean and fresh. Lots of places to eat within a half mile. Local and chain restaurants.
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August 2023 by Preston Topps variety of talents
The receptionist Ms. Tiffeni was and is amazing!! She has a great spirit about her, great customer service and super helpful.
