-
July 2023 by Finis Martin
They are sloooooooooooooow
-
May 2023 by Mayra Paredes
4 employees early at opening where so unprofessional sipping on theirs starbucks chit chatting wouldn’t even greet customers just one customer ahead of me and waited for 10 min in line while the others (employees) just talked about unrelated work topics ridiculous I decided to go else where as i was walking away over heard an employe said people are so impatient .(I am a busy person but still waiting for 10mins and not even been told we will be right with you is so unprofessional)I stop for a second an stare at the employee and just walked away because as for my person i do respect others .I believe the employe was assuming I didn’t speak the language.SOUNPROFESSIONAL
-
April 2023 by Juan Salazar
(Translated by Google) A bank that has been improving(Original)Un banco que a ido mejorando
-
June 2022 by Lorenzo Pena
Great bank! Their employee Javier goes above and beyond to help costumers.
-
February 2022 by Rick Diaz
I don't understand why they closed early at 4:08pm
-
February 2022 by Rikk Mode
Closing early on a Friday... Fully staffed.
-
March 2021 by Joseph
The last time I was in here, the assistant manager with her picture on the wall, gave me a hassle about making a deposit.It didn't make me feel good.However, on my next visit, I was really pleased with the service from Fiorella. She didn't give me a hassle at all, focused on addressing my needs which made me feel appreciated and valued. She should be the one with her picture on the wall.
-
February 2021 by Evangelina Trejo
(Translated by Google) Good service(Original)Buen servico
-
November 2020 by Mary Cash
I’m at the main st location in Lewisville Tx. I’m waiting and waiting. I notice one lady( Monica) just sitting there and she notices me. Another lady whose with someone says ma’ am are you in line? I said yes do she asked Monica to assist me. Monica never spoke 1 word to me!! Everybody else is greeting people and holding conversations ( business) with their customers. She calls fidelity but never said I need to call fidelity in order to process the check or NOTHING. While talking to them she still didn’t say anything. Too it off Javier us seeing clients right next to me ( not respecting social distancing). It’s not even a booth it’s a door way! They allow everyone to use the same pen. No one is cleaning the pens or the desk tops. No I’m sorry for the wait. It yet she can read off all my information out loud. UNACCEPTABLE!I will not return to this location and probably not the bank because there’s no respect for their customers or COVID.
-
November 2020 by Mary Adair
I’m at the main st location in Lewisville Tx. I’m waiting and waiting. I notice one lady( Monica) just sitting there and she notices me. Another lady whose with someone says ma’ am are you in line? I said yes do she asked Monica to assist me. Monica never spoke 1 word to me!! Everybody else is greeting people and holding conversations ( business) with their customers. She calls fidelity but never said I need to call fidelity in order to process the check or NOTHING. While talking to them she still didn’t say anything. Too it off Javier us seeing clients right next to me ( not respecting social distancing). It’s not even a booth it’s a door way! They allow everyone to use the same pen. No one is cleaning the pens or the desk tops. No I’m sorry for the wait. It yet she can read off all my information out loud. UNACCEPTABLE!I will not return to this location and probably not the bank because there’s no respect for their customers or COVID.
-
November 2020 by Mary A.
I'm at the main st location in Lewisville Tx. I'm waiting and waiting. I notice one lady( Monica) just sitting there and she notices me. Another lady whose with someone says ma' am are you in line? I said yes do she asked Monica to assist me. Monica never spoke 1 word to me!! Everybody else is greeting people and holding conversations ( business) with their customers. She calls fidelity but never said I need to call fidelity in order to process the check or NOTHING. While talking to them she still didn't say anything. Too it off Javier us seeing clients right next to me ( not respecting social distancing). It's not even a booth it's a door way! They allow everyone to use the same pen. No one is cleaning the pens or the desk tops. No I'm sorry for the wait. It yet she can read off all my information out loud. UNACCEPTABLE! I will not return to this location and probably not the bank because there's no respect for their customers or COVID.
-
November 2020 by Joseph McMullen
The experience made me feel unappreciated as a customer, that she wasn't genuinely happy to serve me, and that she was not knowledgeable in knowing how to serve my needs and process my transaction. Furthermore it humiliated me and put me on the spot in front of the other customers and this is not the type of professional service that I expect when I take the trouble to come in and visit one of the branches. Also, it made me feel vulnerable that my privacy was compromised due to her carelessness and lack of discretion.Such is par for the course when dealing with this bank. The low level employees have no concept of customer service, and management could clearly do a better job of training somewhere along the way.
-
February 2020 by Vanita Davis
This bank is the worst bank I have EVER did business with! I wouldn't recommend this bank to ANYONE!