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November 2023 by Divine AV Home Theater
I went to 6 other places trying to get an inspection. It’s late in the day and all the “big brand” places didn’t feel like messing with it. I called Honest-1 and the lady was extremely nice on the phone. She asked her technician and he said he would stay and wait for me to arrive. They were very accommodating, snacks, and beverages available as well. I’m extremely impressed and they have gained a new customer. I’ll be inquiring about switching our fleet vehicles over to their service plans. Thanks guys!WarrenDAV
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November 2023 by Experience 242
We brought our pathfinder in for an oil change and inspection Saturday. This Monday evening I pulled it out garage to load it up for a trip out of state for holiday to find a puddle of oil on my garage floor. After checking underneath, my oil pan drain plug was only finger tight. Your service tech failed to properly check to make sure he did not forget to tighten every thing and inspect for leaks.Had I not caught this, it would not have been good for us to be stranded up in the mountains. They need to have a re-check check off system by another person who did not do the task in place to prevent things like this from happening.
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October 2023 by Nexflar Patel
I been getting my cars serviced by Honest 1 for 4 years. The customer service is always a pleasure. They have a doggy too which adds the extra love in the atmosphere. They don’t pressure you to get other things done to your car if you need it. But when it’s life or death they will! I love coming here!
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September 2023 by T. G.
First visit, it was a good visit. The establishment is really clean and the staff is really friendly. They have refreshments for customers whom are waiting along with working TVS to watch while you wait. The only reason for the 4 stars is that all of the customers that walked in after me all got their service and left. I was expecting a 1 hour and 30 minute wait but I was there for 2 hours and 30 minutes. Yes what they needed could have taken lesser time than my oil change but I know one of the customers behind me needed an oil change and additional things checked and inspected and he left before me. Maybe they were regulars, I’m not sure but that was weird to me. Overall, give them a try, you will be satisfied.
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September 2023 by Eric Aaberg
Fantastic experience!! Super kind customer service, was quick for my state inspection, and they have snacks + drinks complimentary for you in the indoor waiting lobby. Free Wi-fi too if you’re wanting to work on your laptop/phone while you wait.
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September 2023 by Katrina Taylor
Honest-1 is just down the road from my apartment, I have come in multiple times just to have my tire air filled up, and this time I brought my car in for a couple bigger repairs. I just needed my front blinker light and sealing to be replaced as well as one of my break lights to be replaced. Adrianna is initially the one who completely handled my appointment. She was informative and helpful when quoting me and setting up a date for me to come in. They called me at some point throughout my car being with them to make sure they had the right information going into the break light replacement. I absolutely appreciated their clear communication and dedication to my experience being great. They wrapped up surgery on my car fairly quickly and it had ended up being even cheaper than I expected. They checked back a day or so after with a polite call to make sure my car was driving smoothly. I really appreciate that kind of customer service! They did fantastic and I’ll definitely be returning (hopefully not too soon!) Thank you, Honest-1 for being my neighborhood auto repair and hero.
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September 2023 by Rex Foster
Experience at Honest-1 Castle Hills was excellent! Staff is positive and cordial to customers and are genuinely happy you are there. Service completed in a timely manner. If you are tired of dealing with overpriced dealerships with arrogant attitudes, give Honest-1 a try!Service: Tire rotations
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September 2023 by Taylor Hinton
My friend recommended this woman-owned auto shop nearby so I went there for my state inspection. I went about an hour before close on the weekend and did not have to wait. They had drinks and snacks available which I really appreciated given how hot it’s been outside. The waiting area was clean and comfortable. I’ll definitely be back! Growing up with a mechanic father & having been manipulated by male employees in auto shops, I felt much more comfortable in this space. I’ll definitely be back in the future and LOVE that they provide a shuttle service if your car won’t be ready for a while!Service: Vehicle Inspection
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September 2023 by Diane Shi
I found out my flat tire right before 7:00pm. Most of the tire shops were closed. Honest-1 accepted my car. Robin drove me home. The next day Robin came to my home again and pick up my Tesla key as I didn’t bring it with me the previous night. Again she came to pick me up after the tires were replaced. Really friendly and efficient service from Honest 1. Definitely recommend them.Service: Tires
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August 2023 by Christina Belleta
Called this location & spoke with Justin for vehicle inspections. They do not take appts, but he did make recommendations on times & to call to make sure the inspector was in for the day. Very helpful. Check in was super fast! The comfort of the waiting area was the best! I was able to work while I waited, so very happy about the internet service for sure. They had sweets & beverages of all options, which was lovely. I was here for less than an hour, as I only had one person ahead of me for an inspection. Check out flowed smoothly as well. Very happy with my visit. And I got a kind note & treat after. Amazing service & kindness for sure.
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August 2023 by Envolve Technical Solutions
I had the pleasure of meeting the owner as she picked me up from my home to drive me to their shop to get my wife's car. I had an issue that happened and she went beyond my expectations to resolve the issue refunding the entire thing and on top of that gave $100 discount. That's beyond good service and blew me away with her generosity. My wife's car is now running excellent and I would recommend this shop to anyone that wants a good car work experience.Services: Electrical repair
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July 2023 by Leah Bledsoe
People were very nice and my car seems to be fixed. My biggest issue was that 1) they forgot about my car. I’d I hadn’t called, it wouldn’t have been worked on. There was a mix up with my last name and I guess my car got lost in the shuffle. 2) I had to call multiple times to get updates. It wouldn’t have been a big deal except they told me each time they would call me in a certain amount of time, but then they didn’t. I’ll probably go back for inspections but probably not to drop it off to have work done.
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July 2023 by Renee Baker
A comfy place to have your car worked on. This is my new favorite place to take my car for repair and maintenance. They were exceptionally friendly and even gave me a ride to/from home. You will feel welcome here. I sure did!Service: Air conditioning
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June 2023 by Matt
I have family, friends and occasional work in Dallas. 2-3 times Ive made it to Dallas and one of my cars needed attention. This place has been great. Their head mechanic was very communicative, very smart and capable. The last time he fixed my Miata suspension perfectly, handling and all.So when my old Mercedes needed an oil change it was nothing for me to wake up early and drive from Argyle this morning to have them change it. Being an old Mercedes and being protective of it I went and got parts from the dealer.This is were a problem began. They refused customer supplied parts citing issues with people bringing in the wrong stuff. Ill add to their argument, people bring in cheap stuff too that doesn't meet spec.I said ok, what do you want to order in. The oil is very specific and Ill double check the filter is cloth like instead of cheap paper. They asked what I wanted. The problem is they just invalidated my opinion by refusing the branded parts I brought. Don't tell me I don't know anything and then ask me what I want. The front desk even went and looked under the hood trying to find what the car needed because the computer was vague. Mercedes and Mobil 1 have been in bed together for decades, their engineers design the shear value into the engine.I dont know whats happened to this place but its apparently starting to be severely mismanaged like so many places these days, such a shame.
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June 2023 by pao huerta
Absolutely love this place. Receptionist Lily is always very sweet and the mechanics do a great job. Owners are very friendly people as well. I’ve never had a problem here, and i will continue to be back again and again. They have a comfortable waiting area with snacks, drinks, and a kids play area. Sometimes (rarely) they might take a little longer than the time expected but they are great at communicating, and i much rather wait for great service than to have them rush on my car. They also have a portal where they note certain things about your car like what was done, what needs to be done, and their recommendations. Sometimes they’ll even add pictures. Can’t say enough great things about this place, I will never go anywhere else!Service: Oil change
