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January 2024 by Jim Garra
Always seems to have what I need and has an excellent staff.
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December 2023 by Gabriella Torres
Was impossible to find anyone who works here to help you. Got ignored once I find someone. Waited 20 minutes just to check out for the one register they had open.
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December 2023 by Tressia Jarvis
I walked and asked Leslie for help. She walked over with me to find my item. I had the honor of her checking me out. She is very friendly, knowledgeable and helpful. Thank you Leslie!
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November 2023 by Jewel Benjamine
Barbara was amazing! She managed to get a gift card to work another store couldn't. Friendly and very helpful!
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November 2023 by Julie Carrollton Tx
I have a small business and I shop Joann’s frequently. As of late I have just noticed a complete lack of regard for quality of work. I am constantly returning online pickup’s because of dirty or flawed fabrics. I frequently have orders canceled but when I come in to the store to check stock the item is sitting on the shelf. I recently ordered 5 yards of SF101 however when I got home I only received 4 yards and 27”. Not to mention it was chopped into 2 pieces. If I have a larger item and need a bigger piece I now have to cut into a new piece. Why wasn’t I called? Was I reimbursed for the shortage? Could someone have let me know when I picked it up. When I called Elizabeth was ZERO help “you can return it” gee I would love to waste my gas driving back AGAIN! No, “hey I’m gonna get a manager so this doesn’t happen again.” It’s past frustrating especially for a loyal customer.
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November 2023 by C. B.
I asked an African American lady who was behind the cutting table for help finding heavy weight interfacing. I told her all I could find on the shelf were light-weight and mid weight but I had checked online and made sure that they had it in stock before I had come to the store. She was very rude and had no interest in helping me. Even though I had a light-weight interfacing that I had taken from the shelf so I could show her what I was looking for, she acted like that didn't help her look for what I was looking for. In fact, she didn't to try look it up. She just said "what's the item number?" " I can't find it if you don't have the item number!" She looked very annoyed was almost yelling. I was stunned by how she was treating me and degrading me. I didn't say a word, and just walked away because what's the point? And, I left the store.
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October 2023 by Trenton Larkin
This Joann fabric is absolutely amazing. It’s a beautiful store and I hope more stores get remodeled this way soon. It has so many amazing features that the older stores don’t have to offer.
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October 2023 by Alyssa Ciha
AS SOON AS we walked to the door at 5:51pm we were greeted with a older “blonde/grey” haired woman with glasses racing to the door yelling “we are closing!” before we even stepped foot in the door. We did not even walk in but instead we were only looking at the open hours and were planning to come another time but Mrs unprofessional made sure to make her presence known before we could even turn around. We planned to say this as we saw her rushing to the door but god forbid she allows a new customer to get a word in. Instead she could have kindly made us aware they were closing in 6 minutes to which I would have told her we planned to visit another time after noticing the store was closing soon. I will never visit this store. Say you hate your job without saying you hate your job. I think it’s time for retirement for this hateful woman.
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September 2023 by Cheryl Vaca
Better experience after experiencing gossip from register on first visit. A wide selection of fabric. The staff and manager are really knowledgeable and helpful.
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September 2023 by Billy Hanchett
Always disappointed with JOANN Fabrics from staff to rediculous prices and horrible return policies. Stay far away if possible. Only go here on last resort.
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September 2023 by Melissa J.
Joann's is better than hobby lobby and hobby lobby is better than Michael's. Michael's under the ownership of Michael Dupey was outstanding!!! What has happened to retail and customer service??? I'll tell you...you need leadership and a fantastic merchandiser! Awesome employees and loyal corporate employees! Where are they? They are dead! So sad! Miss my dad! He was a good egg!
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September 2023 by Erin Lopez
Amazing yarn selection! The best selection I’ve seen at any craft store in the area. Great customer service as well! I will definitely be shopping here more.
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September 2023 by A.J. Watkins
Older lady manager is not friendly. Store is awesome and newly renovated when compared to other locations in DFW
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July 2023 by Zachary Wood
Seriously the nicest Joann I have ever seen. They have pretty much everything that any Joann store could carry, and even have a demo classroom for workshops and a sewing center. I am so happy this Joann is well stocked, run, and maintained. LOVE this location.
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July 2023 by Pixi Unknown
Don’t be a Karen or Chad who waste time on making bad reviews. These ladies work hard and try their best on customer service.If you’re a disgruntled customer and said oh you just lost a customer… I am calling corporate.Okay? Bye? Have fun dealing with other places who can make your life better :).
