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December 2023 by Alberto Palacios
2 hours for an oil change, ridiculous, they don’t know what they’re doing,
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November 2023 by David Anderson
Cautionary Tale of a Service Station Shakedown: I have used this location for at least 10 years. My family, 5 cars total has gotten their cars serviced, washed and inspected at this location. Additionally I have referred countless friends to them.2 weeks ago I took a friends car to be inspected. Prior to going we had to replace a sensor and clear the check engine light. Right after the repair we took the car to this location for the inspection. Everything passed. However the car failed because 4 of the computer monitors had not reset.The technician told us to drive the car at variable speeds including highway speed and lower side street speeds. Since then the car was driven over 450 miles including 325 from Fayetteville AR to Richardson TX.The car was taken back on 11/18 and once again it was failed because 2 of the 4 computer monitors still hadn’t reset. Keep in mind the check engine light has not come back on and the car has operated perfectly. So the car was driven from Flower Mound to Richardson on 11/18. On 11/19 the car was driven back to Flower Mound from Richardson to be tested again. The 2 computer monitors still hadn’t reset and the car was failed again.Once again we were told to drive the car the same way we had for 450 miles. At that point I pressed the technician and said what exactly is causing those monitors not to reset? His response floored me “for $50 I will make them go away, but I’m not doing it for free”. Another words pay me $50 dollars cash and your car will pass. A good old fashioned service station shakedown. At that point I called him out and told him he just lost my business and I’ll be reporting him to the state. His response “bye bye”.Absolute arrogant stupidity is what that comment is. I have no doubt the state will want to speak with him.
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November 2023 by Vincent Nguyen
I got my alternator replaced at this location. Picked up my car and when I drove home AC wasn’t blowing cold air, so I came back to the shop and they looked at it and said that I needed to replace my AC compressor. Mind you my AC was working fine before I got there. I got a second opinion at another auto shop and they found out that the cable to the AC compressor was unplugged. They plugged back in and my AC was blowing cold again. Although my alternator was replaced and is working fine. I felt the crew here didn’t take the time to ensure they did a proper job.
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September 2023 by silvia rose
If you are looking for a great all-around auto shop, this is the place to come!!! I have used this shop twice in the last few months and both times the experience was fantastic. Steve and his team are friendly and knowledgeable. They are also quick and thorough, and their prices beat the competition every time! I can't say enough good things about Steve and his team. I feel lucky to have found a place I can trust.
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September 2023 by C L
Really bad customer service at this location. People seem pissed they have to do oil changes. Won’t be back to this location
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September 2023 by Chris Speckels
My second visit… you expect a condescending attitude, they’re consistent.
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August 2023 by Matt J
The young inspection guy is rude and intentionally took a long time with my inspection. It started with me being irritated that he didn't accept a photo of my paper copy of proof of insurance. Then he was irritated with my irritation while I looked it up in the app (needing to reset password, etc ). Then he put it in the bay, did some things to it, then disappeared. He moved cars in for oil changes. Popped up here and there in the garage. I was a bit slow to catch on, but clearly he just wanted to make me wait. It wasn't until another car needed an inspection that he finished up (just dropped the keys and piece of paper on the desk without a word). It took approximately 30 minutes to get the inspection. On a related note, my daughter got an inspection there two weeks ago. Took her about 5 minutes and she used the same photo of POI that I tried to use. No problem for her. She is younger and cuter than me, so maybe that makes a difference. Oh well, there are plenty of places to get oil changes, inspections, and repair work in the future.
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August 2023 by Denise Marshall
Quick service at a reasonable price. Employees were welcoming and not pushy.Service: Oil change
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July 2023 by Jerry Dunbar
Great service and very reasonable prices.
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July 2023 by Catherine Bell
Went to try and get my inspection done and was turned away saying I came at a bad time because there were 4 people ahead of me 2 hours before close and not a single car in the bay. This places used to be great, last few times have been horrible.
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June 2023 by Brian A.
The team is knowledgeable and clearly communicates details regarding the issue and expectations. Technicians and managers are honest and provide ethical practices.Pricing matches their fair treatment of customers.
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May 2023 by Carlos Vasquez
Won’t be coming back. State inspection guy will lie to you. Sensed a bad feeling from him so I went next door to get a second opinion and I’m glad I did. Don’t get scammed, don’t come here.
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March 2023 by Julie Clinton
This is the best auto repair service around. We had the engine light coming on starting a year ago. Took to another local repair shop and they just said nothing showed up. The second time at that shop, about 6 months ago, they came up with $3k worth of work needed. Took it to Stephen here at this Kwik Kar location (East of Garden Ridge Blvd next to Angelina’s) and they took care of everything that was needed for $600. Engine light came on again, and Stephen took the time and put in the work needed to get to the bottom of the warning light issue. It’s fixed for less than $100 including the inspection! The car wash here is really good also. Main Street car wash, great job on detailing at a great price. For an honest, very reasonable auto repair service, or oil change, etc. this is the place! Everyone is friendly and respectful also.Service: Auto engine diagnostic
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February 2023 by Chris Ham
Took my wife’s car there and paid for the ultimate wash with is was not. They left my door jams filthy and inside plastic panels still had mud on them as well as the floor Matt’s were dirty and no attempt to even try and clean and did a poor job wiping the interior down. They should have management out there keeping an eye on them to make sure they are doing their job.I will not return.
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January 2023 by Derica Renise
The man here was so rude. Argued me to dead over a $5 coupon for an inspection that I got off the website and then said he would give it to me anyway. Then when I get home and check my account he charge me the full price anyway which is terrible service if you ask me. Why say you would honor it and then charge me full price so violating.
