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March 2024 by Mr D (GoGMercury)
I currently rent a 10x12 unit for $73/month. I have just received a notice in the mail stating that next month 04/24 my rate will increase to $146/mo. DOUBLE what I currently pay. As far as rate increases and promotional pricing is concerned it would be understood if were to receive a 10%-15% increase once a year. Doubling my rate the 3rd month into my service is unacceptable. I called the phone number and they offered to make only a 50% adjustment. Also unacceptable. I am told that I will receive a call from the local office in the next 24 hours to discuss any possible offer of a lower rate increase. BE ADVISED - in the 2 months I have rented so far the gate has been stuck open on multiple visits for over 24 hours at a time. Additionally as others have stated there are rarely any carts to use. I have seen pallets and even gym equipment left in the entry near the elelvator for multiple days. The elevator is another issue. It has not worked properly for nearly a month at this point. You have to wait and hope the elevator door closes. This often takes a few minutes but is often not successful. Eventually the audible alarm for the elevator door sounds and it closes. If the facility was secured consistently and the elevator worked properly I would be much more inclined to continue paying for a space here. But that is not the case and doubling my rate with these problems is only going to make me find another company to do business with.I'm curious to see if I get the call from the office in the next 24 hours and what, if any, offer is made.
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March 2024 by Rolando Bocanegra
Ron made it quick and easy !
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March 2024 by John Gustafson
Great job
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February 2024 by ham burglar
Great location, clean and neat facility and the customer service is exceptional!! Will be recommending to friends and family
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February 2024 by Madison Armentrout-Minjarez
Great location, clean and neat facility and the customer service is exceptional! Ron was very informative and helpful
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February 2024 by payton tarr
This place is amazing! The staff is very friendly and helpful, will definitely recommend!
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February 2024 by Original Est.1976
I just opened my account here in December. I just received notification by mail that my rate will be increased nearly doubled what i pay now. Why not inform people that your rates will increase after 2 months??? My rate is $84 come March it will be $157, does this sounds right to you. I do not recommend this place at all! What a rip off!!!!
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February 2024 by Mellisa Covensky
I like this place because I never have any issues - I know my things are secure and don’t have to worry!
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February 2024 by stephanie Clark
Awesome assist with a better deal! Thank you!
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February 2024 by Kacey Simmons
Process of getting a unit was easy and seamless. Ron was great at assisting me when I did call in.
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February 2024 by Hannah Weber
Thank you so much for your help, Ron! I appreciate all you did for me this afternoon. I was really overwhelmed with my rising bill and he helped me straighten everything out! Ask for Ron ♥️
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February 2024 by Chandler Peck
They were wonderful and very helpful!
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February 2024 by Angie Minjarez
So clean and friendly! Highly recommend this storage facility!
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January 2024 by Taraunda Smith
From the beginning process to the end I absolutely loved it. I will rent with them again!!
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January 2024 by Lisa Jordan
Great facility. I enjoy the helpful and friendly service provided by the office as well
