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September 2023 by Adrian Vazquez
The school supplies people got in my way of shopping
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July 2023 by Ashley White
I spent $100 at this location and I had to drive 90 minutes total just to get the security tag removed that they forgot to take off the dress pants. When I talked to a manager on the phone they stated “there was nothing they could do about it” the ‘manager’ never even offered a simple coupon or apology for having to spend $40 of my gas money for their mistake!In the end I returned everything and discarded the old navy cash because I will never shop there again! I really was going to just keep the clothes if they had just offered even a $1 coupon just the principle of it all….so I returned everything. This really could have been resolved with a simple apology and a tiny coupon.
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July 2023 by Maureen Raby
I loved when Old Navy became size inclusive for women of all sizes. They made a huge deal about it for a few years. Now... nothing bigger than a 2x in their stores. Makes me so mad. Yes, you can order online, but a lot of people like trying stuff on first before buying it. I'll never shop at Old Navy again. It was all just a publicity stunt.
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April 2023 by Kate Hootman
Fitting rooms close over 30 minutes before close. I understand the need to close them to have time to reset but I wish I was told at the door so I didn't spend time shopping for clothes I couldn't actually try.
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April 2023 by Robert Robles
NOT REALLY MY STORE , WENT MOSTLY FOR THE GRAND KIDDS
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March 2023 by VICE VERSA HAIR STUDIO DALLAS
Thank you Tori for saving me money for our family vacation! She was very kind and helpful! She re -did my purchase and made sure I received my military discount! Saved me $45 dollars on a $361 purchase! Geez what a help!
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February 2023 by Kimberly Ott
Great service and nice selection. Store is nice and clean. The employees were very helpful and friendly!!
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February 2023 by Bernie Bruich
Went here 2/7/23 to return some items after work. They state they’re closed at 8pm so I made the drive from my house. I arrived to the doors of store at 7:38 pm and they were locked, and I was denied access inside. If you close at 7:40 pm please update your website so people don’t drive 30 minutes in the rain for no service.
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February 2023 by Kim O.
Great service and nice selection. Store is nice and clean. The employees were very helpful and friendly!!
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January 2023 by Loves Dogs
Not as good as they used to be in my opinion. They are getting way too many trendy styles and not enough classics (unless you are wanting jeans). They also have a limited selection of size small, medium and large but plenty of 2x, 3x & 4x women's clothing. Not a place I will go back to.
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November 2022 by Veronica Kelliher
Clean store, good deals!
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October 2022 by Teresita Martinez
The worst experience Today 09/28 , with the cashier named Arianah ,( or something similar)she was being so rude and complaining since the beginning . I told her the Jean's were scanning wrong and she look at the tag and she ripped it in front of me ,and she said the tag was wrong. I'm Hispanic and sadly she look Hispanic as well but when I ask her if she speak Spanish she said No idk if that's why she got the rude attitude to me . But thanks God I speak English. And I was able to speak with the manager but she was on her cashier side....I'm not the person who like to write bad review but she really make me feel bad like she doesn't have the right to treat people like this. ?
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June 2022 by Beth B.
I have been a devoted Old Navy customer for years. Steer clear of the Lewisville location if the female manager whose name starts with a K is working. She started in with attitude and sass from the word go while we were going through an exchange. We had a pair of shorts that we were exchanging that ripped after 23 days. The K Manager was called to the front when a cashier needed help. Mgr. K told us if they have been worn and washed, It was store policy not to return them. I said they were ripped, and she replied that she didn't know that they were ripped. She never ASKED. My daughter called and spoke with someone at that store yesterday, and they told us to bring them up for and exchange/return because they were ripped. The way the manager spoke to us today was extremely demeaning and unprofessional. Not sure if I will ever go back to that location. I've worked in customer service and was always taught that the customer is always right. Shame on you, manager K!
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June 2022 by Teresa Hynson
Scored 3 tshirts for 6.00 total. I love when ON has a blow out sale. Also found some shorts for my grands for a good deal. The customer service was great and the store was clean. I always appreciate a clean store.
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June 2022 by Haven Pandey
Its nice and clean with good selection of clothes. Staff are friendly
