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November 2023 by Amit Gupta
Enough options
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October 2023 by keke
Its has not even been two hours and the main balloon is already bad . I had questions about certain things and the employees continue to talk to each other about things none related to work . While i was waiting for the balloons they attempted to give me them without a bag to protect them . I asked for a bad to protect them and one of the employees told the other “she even said she wants a bah” kind of mocking me . Not going back there . Very unprofessional and disrespectful
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September 2023 by Cary Grace
Went in for wine gift bags... didn't have anymore. Went next door to Target; got 3
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August 2023 by Savannah Tsang-Manke
Highly recommended. Staffs are very nice. Janis and Ray are super helpful and fast. Couple weeks ago (7/20/23) I had to get my friend's bday 40th balloons and get to Richardson in rush hours. They both helped me to do the balloons set within 5 minutes. Janis also gave me suggestions about balloon colors. I told her that I need to quick while she was working on another customer's balloon. She called Ray to help me. They both are so fast and awesome. She helped Ray after helping previous customers. That's what I called "Customer Service". They are awesome! I will definitely go back. Thank you, Janis & Ray! You both deserve the employees of the year! They arekeepers"! <3 I have to shout out ! Really appreciate them. thank you so much! <3
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July 2023 by Anil Khuwaja
All the party stuffs you can find here, its a big store and with different collection of products.
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July 2023 by damaris santos
Great service from this location. I spoke with a gentleman over the phone who was patient and knowledgeable. Pick up went well and on time.
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May 2023 by Blanca Lugo
the ballons are old and if you open the bag you don’t get credit for and how you know if they are bad the only way you notice is when you open de bag the manager at the store is very mind and she say is no way to get my money back because I open the bag I will never buy anything at list in this store and I let know all my friends to avoid shopping there.
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March 2023 by Lyn Kehoe
This store wasn't crowded and the staff was very friendly -- even nice -- NOT the same as any other Party City I've been to. I will go back! Thanks for a good experience and a quick trip for just what I needed!
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March 2023 by Davis Zackaria
Wide variety choices to host a good party, curbside pickup is on point.
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February 2023 by Chris Ramos
Terrible customer service from the cashiers and management. Absolutely zero sense of urgency and the older manager was bad mouthing about customers to the staff. Seems no one holds anyone accountable and standards seem to be missing. No smiling, no thank you, no urgency, just straight faced no emotion lazy workers.
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February 2023 by Michael Penny
Only place in town that seems to have Helium and will fill your own balloons (Dollar Tree and Kroger won’t in case you’re wondering). Plenty of types of decorations and other party related items as well in tons of different themes.
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February 2023 by Chris R.
Terrible customer service from the cashiers and management. Absolutely zero sense of urgency and the older manager was bad mouthing about customers to the staff. Seems no one holds anyone accountable and standards seem to be missing. No smiling, no thank you, no urgency, just straight faced no emotion lazy workers.
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February 2023 by Anni K.
I had a very interesting experience here. There are plenty of people in the store and for some reason, theres an older employee watching me while im in the store. Im looking to see what i want in the store and i see im being stared at by this same employee. We make eye contact and she asks me "can i help you with something?" I say that i think i know what i want and i smile. She says in this disrespectful, demeaning tone "then get in the line. The line is over here"...I can even see the other employee at the cash register felt uncomfortable by what she said as she looked to see my reaction. Its the day before valentines day so im sympathetic to employees wanting to leave at a convenient time but there is NEVER a call for disrespect. I politely told her i was still shopping and she says surprisingly "OH OH Im sorry im sorry" and still says this in a sarcastic manner. I just shook my head in disgust and continued shopping. Then she STILL takes it upon herself to keep watching me! I dont wanna pull the "race card" but i am a black lesbian woman and it is noticeable by my appearance. It felt like harassment. I definitely felt like she was insulting my intelligence and i was very angry. I will not be back to this store. This woman was about 5'11, gray short hair, and may have been caucasian with a tan complexion. She was wearing a green shirt and by her disposition, i can tell she was the shift manager on duty. Shes fortunate i chose to be respectful and let her continue to be the ignorant one smh
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February 2023 by B. Johnson
Ordered balloons for my sons 1st birthday party to be picked up on Saturday morning 1/21. The balloons must have been done the night before because they deflated as soon as I got home. Some of them didn’t even float after taking them out of the bag. Over $40 wasted
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February 2023 by Marjolaine Pitchan
I had a great time shopping at this Party City in Lewisville. I went to Dollar Tree for balloons but they were out of helium. So, I decided to go to Party City instead. WHY haven't I shopped here before!?!!???? The staff was very friendly and super helpful. I made my balloon purchase and wandered around while waiting for my balloon order to get filled. There's a lot of cool stuff here. I ended up buying more stuff for myself. From now on, I will be shopping at this place for everything I need for my family parties and get togethers.
