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March 2024 by GorJess
I have been coming to this store for my eye care for 8 years and they never disappoint me. The representative Margo always makes me feel like I’m visiting an old friend whenever I visit. She recently went above and beyond to fix an issue I had regarding a pair of frames I purchased and wasn’t 100% happy with. This store’s commitment to customer service and satisfaction is absolutely top tier and they have a lifetime customer in me. They also having the most beautiful selection of designer frames you’ll find in DFW : )
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March 2024 by Dennis Rice
Just found out after calling before I left my home that they are closed on Sundays, Even though the recording says they are open today.
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January 2024 by Maricela Corona
Had great prior customer service experience up until now. I asked for a simple explanation of warranty benefits and prior purchases and only reply was a sarcastic remark, and wouldn’t even look up prior coverage details. Had been going there for years.
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December 2023 by Lawrence Hall
What can I SAY !5 ⭐️⭐️⭐️⭐️⭐️ serviceMARGO was pleasure and a treat.She went above and beyond to assist me with my contact lens purchase.Margo was very informative and professional and polite.It's good to see " GREAT " customer service in 2023I look forward to doing business with her again in the near future.ThanksLawrence M. Hll Sr.
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August 2023 by Pam Wagner
Ms Ella's was great!!! Found my glasses in no time. She explained everything to me. Better than Lens Crafter
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June 2023 by Yang G (Vy)
First time customer totally impressed! I needed my high index glasses done ASAP because I needed for my first class medical exam scheduled this week. Went to LensCrafters first but they told me my glasses could take up to 3 weeks to be ready. Luckily we drove by this eyeglasses shop and we decided to drop by to give it a try. It turned out to be such a right decision! Irena helped us placing the order in about 5 minutes and told us that the glasses shouldn’t take more than a week usually, or the most 2 weeks. She was super efficient and friendly. I got a call today and they have my glasses ready! That took only 3 business days including the day placing order! It totally exceeded my expectations. I’m so glad that I came here. I will have my new glasses for my exam tomorrow! They made it! And on top of that, the total price was about $50 cheaper than LensCrafters quoted me for the same high-index measure. A solid 5 star for real! Totally getting my supplies here from now on.
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May 2023 by VIVIAN GAO
First time customer totally impressed! I needed my high index glasses done ASAP because I needed for my first class medical exam scheduled this week. Went to LensCrafters first but they told me my glasses could take up to 3 weeks to be ready. Luckily we drove by this eyeglasses shop and we decided to drop by to give it a try. It turned out to be such a right decision! Irena helped us placing the order in about 5 minutes and told us that the glasses shouldn’t take more than a week usually, or the most 2 weeks. She was super efficient and friendly. I got a call today and they have my glasses ready! That took only 3 business days including the day placing order! It totally exceeded my expectations. I’m so glad that I came here. I will have my new glasses for my exam tomorrow! They made it! And on top of that, the total price was about $50 cheaper than LensCrafters quoted me for the same high-index measure. A solid 5 star for real! Totally getting my supplies here from now on.
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February 2023 by Daniel, Samuel
Originally purchased my glasses from here about 6 months ago and everyone was great! Stopped in today to get my lens put back in after my son knock my glasses onto the garage floor. Irina helped out and they were awesome! Fixed my glasses in minutes and even tightened everything back up. My glasses are better than they were before the lens issue. Excellent and friendly service.
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February 2023 by Nick Armer
I am so impressed with this team. I brought in a pair of glasses that seemed completely destroyed. They had been sat on, frames severely bent, and screws lost. They had them fixed and like new within 24 hours. And they were so nice and helpful. I will definitely be returning here to purchase my annual pair of glasses. Thank you!
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February 2023 by Jones Barry
My experience was exceptional. Ella helped me in choosing frames for two pair of eyeglasses. She was helpful and answered all of my questions. When I came to pick up my eyeglasses, the young lady that served me was welcoming and warm. The store has a variety of frame choices, is bright and clean. I definitely will be returning here when I need new eyeglasses!
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February 2023 by Borys Gorecki
My daughter and myself have been to this location and were very impressed. It was so easy to book an appointment that fit our schedule. Both our glasses are great quality, reasonably priced and delivered fast. Very pleased with the exam and fitting. We will be back!
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February 2023 by Ella Emma
Took my 15 y/o son here two weeks ago as a new patient and we were in and out with the exam, ordered glasses, and picked them up yesterday. What I liked about this place is everyone was friendly and helpful, the optometrist answered all of our questions without trying to rush us out the door, and pricing was straight forward. Would definitely go back here for future glasses needs.
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February 2023 by Marry James
5 Stars are not enough!!! My 1st time at Pearle Vision. I met with an optician named Ella. She picked up on my style better than I ever could have. Go see her for yourself, ask for *STYLE-MASTER Ella* She got me and my style! I felt very at home in PV. Everyone was gracious and happy to help. I'll be going back for sure. An ? you there soon. Ella the Style master made my day and then some. ?️ ? Thank you Pearle Lewisville team!
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February 2023 by Milena Cieslik
Fantastic experience....in a country which has seemingly lost the art and interest of providing friendly, timely, thorough and professional customer service, every employee of this location of Pearle Vision, from reception, to physician to the gentleman helping me with lens choice was outstanding! Thanks for hope still in great customer service!
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February 2023 by Jacks Jackson
I visited for an eye exam and prescription sunglasses. The staff is really friendly and know what they're doing. Prices are great, especially if you have insurance. Would definitely recommend them!
