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March 2024 by KRISTINA BALL
Very open! And clean as per usual! 4 miles from Altitude, drop the kiddo to jump & and you can get a quick pump in!!!!!!
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March 2024 by L Keeton
So far so good. I went for my first time yesterday afternoon. The folks that work there are friendly. The facility is brand new and it looks like it. I am looking forward to the hydro massage the most, but I will be hitting the circuit first!
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March 2024 by Devan Ruiz
The new place and set up feels smaller than the previous place and parking is horrible now.
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March 2024 by Caleb Straker
New location is okay, but they need more barbell plates for the Smith machines. Oftentimes, there's only enough plates for half of the machines, so only half are usable.
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March 2024 by Sohel Zaman
Beware of this place. They are a totally scammer. They moved the location but they still charged me buy off fee of $62 for cancellation due to inconvenience of traveling to new location. If you don’t want to get scammed don’t come here.
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December 2023 by Anthony
I highly recommend my Planet Fitness gym. The clean and welcoming atmosphere, coupled with a variety of workout equipment, makes it a great place for fitness enthusiasts. The staff is friendly, and the judgment-free zone promotes a comfortable workout environment for all fitness levels. The affordability and numerous amenities, such as the 24/7 access and fitness classes, contribute to an overall positive experience.
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December 2023 by Dana Davenport
Excellent facility, clean, safe, enthusiastic team members, always eager to help out in any way possible. Always a hello and good bye with a smile. It's hard to find employees like that anymore. Keep up the good work Lewisville. Just go, you won't be disappointed!
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December 2023 by Ramon Aguilera
I enjoy Planet Fitness Lewisville location because you can have a good workout and be in your own world without interruptions unlike some other gym’s I tried. Restroom’s are always clean and presentable when Im here. The workers are pretty cool, present and if you need anything they are there to help when needed!
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December 2023 by Jacob Portillo
Canceling a gym membership here is a joke. **********Buyer Beware*******Don’t let the same thing happen to you, save yourself the headache & go elsewhere. I canceled my membership back in May. Or at least I thought I did, told the front desk people I was moving & needed to cancel, signed the paperwork & I thought everything was good to go. Then comes June & I get billed again. The checking account I use is only for paying bills so there’s only money in there when I need to pay something. The check got returned.When I called them to cancel (again) over the phone they told me I can only cancel at my home club in person or mail them. I moved 45 minutes away and I’m not going to drive that far just for that. Now it’s August, was in the area for work so I went back to my home club to let them know they’re still trying to bill me after I cancelled and they told me there was no cancellation on file & in order to cancel I need to pay last months fees. Mind you, we’re is August now so I haven’t been there all summer and they want me to pay for a gym memento I haven’t used. It’s December now & the management is still doubling down on their absurdity. This gym is cheap because it’s subpar, then they sham when it’s time to cancel.
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December 2023 by Joseph Chang
Clean place. Mediocre equipment, but it works. I loved working out here.However, their cancellation policy is so dumb. I had to drive an hour just to cancel my policy, which just required a signature (not even my ID), and they couldn’t cancel my renewal immediately (it renews again after a week, I can’t cancel it for some reason?!) so I have to pay an extra month now. No way to cancel online or over the phone.Ridiculous money-mongering tactic. Corporate should be ashamed of themselves.
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December 2023 by Rebecca Stout
We travel across the country and this facility was exceptionally nice with roomy showers and lots of massage beds and newer equipment. However, me and another girl were concerned to see only one employee working on a busy Saturday!! He was a great employee, but he was only one person! And because I was doing the massage chairs and then tanning and then I had a question about some thing I had to wait several times because he was off doing things that he needed to do like filling paper towel rolls, cleaning things and helping a customers, in person and on the phone! Anyway, there should be at least three people here. One for membership, one for black card amenities and one to check people in. It’s not right to just have one employee work by themselves. It’s not safe for the customers or the employee if something should happen before, he even has to go to the restroom!
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October 2023 by Kamal Rajput
I came to this location for the first time today since my home gym closes at 7 pm. This location is nice! Its clean and great equipment. Thinking about making this my home gym. Josh at the front was really cool and helpful. I'll be back for sure!
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October 2023 by Amanda Bailey
I wasn't able to use any of the amenities I pay for. I get off work late and tried to stop by to go tanning. I waited at the desk for 10 min with no one there, then walked around the facility in jeans, dress shoes and a blazer obviously looking for someone then went back to the front desk for 5 min still no employee to be found. Eventually after 20 min I had to leave with nothing but wasted time. This isn't the first time it has happened. Usually when no one is there to help I can find them in the massage chairs or hydro beds sleeping.
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October 2023 by hannah wadva
Absolutely worst experience - this place will scam you out of your money! I took classes with a coach that literally GHOSTED me and then tried charging me for 3 MONTHS WORTH OF CLASSES after he ghosted me and no longer replied to messages. How does that even work?!! Then the gym told me they’d refund my money and to wait - so I did for 4 WEEKS with no answers, only for the GM that was working on the case to tell me “I don’t work there anymore”. Now I am fighting disputes with them on Discover for 3 months, AKA $500 worth of classes.Absolutely garbage gym and staff, avoid at all costs- they WILL take advantage of you and your hard earned money.
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August 2023 by Julia Zuniga
I have been coming to this location for a bit over four month now. At first it was great. The staff is usually pretty friendly. However, the maintenance of this facility has declined. The people who come here have been leaving the equipment all over the place. They don't wipe any of the equipment down after use. I have seen leftover hair wads and trash in the showers that were left there for DAYS. People have also left food debris in the water foutains. I kept making the excuse that it's just the people who go there, not the staff. However, what has been the tipping point for me was there was a man at one of the smith machines who had his bare feet on the bar. I don't think I need to explain how unsanitary that is. What was worse is the trainer at the gym walked passed him and did not say anything to him. I will no longer be coming to this location. I would rather not catch an infection just because I am trying to live a healthier life.
