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November 2023 by Doris Hollie
Kim was there and she was great. She moved our unit to one that was accessible. Thank you very much. Kim for being our angel.
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November 2023 by Tay Rivers
It was definitely different doing it over a video call. But it was fast, easy and she was very professional.
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October 2023 by Chris Fuller
They added a door lock without telling us. Could not access the unit. Called the customer service and was not allowed to get the code because not part of the account. Horrible service 1 star.
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July 2023 by K 22
Your introductory price will only be valid for a month. They will then raise it exponentially especially if you’ve been in the facility for over a year. They are greedy as can be. Use Public Storage at your own risk but I’d recommend using a different facility. My introductory price was $69.00 which was a good deal at the time but they’ve “bait & switched” by doubling it since. Now they’ve sent me a notice to raise it again to $168.00!!
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April 2023 by Dustin Cook
We rented here a few years ago and our unit was broken into. It is in an unsafe area of Lewisville but I expect our storage room to be kept safe by the company. Nothing was done after I complained. We moved out and only rent from anyone other than Public Storage now.
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April 2023 by Blanca R.
I took the space that wasn't needed a bigger one and the service over the phone is lousy and rude. They say that they return the money for the padlock if you bring your own padlock and it's a lie, even so they charge the 20 dollars. I really didn't like it, I took it on the 7th but I vacate it on the 25th because I did not receive the care I needed
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April 2023 by Scarlett C.
I have to get out of my truck to enter the gate code to enter and exit. What a pain!The manager is a hateful woman that believes inside the gate is her personal domain. I feel sorry for anyone that believes that makes them powerful and important. She needs to stop bullying the customers!My storage unit was broken into here and I need to find another location but I do not have the time to move my stuff.They painted the front of the doors instead of spending money to update the security.The price has almost doubled in the past few years and I get nothing to show for it except stolen items.#PublicStorageNegativeReview
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April 2023 by Heather P.
The reservation was easy, price is great, location is convenient. My only "complaint", have to get out of your vehicle to enter in & out access code.
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March 2023 by Stacy Tillman
Stop by this location yesterday and Cara omg!! She is amazing her customer service is the best that I have had in a long time. She helped me through everything that I needed!! Thank you Cara!!
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March 2023 by Eamonn Y.
I've been locked inside this property 2 times now and even if it's business hours no one's available.
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February 2023 by LaFonda ROBERSON
I would like to first give a big thanks to Mrs. Cara who is the most thoughtful person I have ever met working at a Storage company. She not only tried to work with me when I fell on hard times, but when I came inside one her locations she was at, talked to me as a human and showed she cared and how important it is even being in a business leadership role that can be a tough role, she still understands things happen. This amazing woman represents compassion and care that we need more people like her truly. She is consistent, communicates well with her customers and just an all around great person! I pray she continues to blessed abundantly!
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November 2022 by Mark B.
Paid $168/mth for a trashed out parking lot at 690 E Highway 121 in Lewisville, TX for my 36ft RV. Gate was often open and someone stole my wheel covers. The layout of the parking lot made it almost impossible to get the rig out, unless there was a couple of parking spaces empty. They twice tried to increase rate, first after 5 month by 35% then again after 8 month by 30%, after which I quickly found a covered space at 10% less and same distance from my house. Do not recommend Public Storage in general, since it's not first time I've encountered their greedy and disrespectful customer service.
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November 2022 by SON Martin
Service trash just rude and short they don't care ?
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October 2022 by kelly M
The manager who lives on the property is terrible. As unhelpful as someone could be. I'm sorry she has to work there but it's no one's fault but her own.
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October 2022 by Neeraj Vikas Dokuparthy
Very friendly and helpful staff.