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February 2024 by Josh
As a store, they seem to offer reasonable prices for their mattresses and products. However, where they differ is their “after the sale” customer service. They work diligently to find reasons to not accept valid warranty claims. FYI.. the customer service holds up until the exchange period ends… So don’t plan to use your mattress because you will void the warranty..simple truthNot far from this location are several other places I’d highly recommend…Living Spaces… or NFM… Not only is their selection better, the prices are as usually better too.. and if they aren’t, they price match, before or after the sale. Do your research and work with a reputable company that will be around as long as your mattress …not this one
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February 2024 by Wayne & Christina Berkel
This is a long review. We were looking for a new pillow. When we went to the Lewisville Sleep Experts, Bella was so welcoming & friendly. She was extremely patient with my wife as she tried about 10 different pillows. Bella gave great advice & recommendations. Tim was also very nice & helpful as well. We decided to check around but a week later came back to the Lewisville Sleep Experts. Bella & Tim immediately recognized us ( which impressed us) & welcomed us back. Bella remembered the pillows my wife had like. Again, she took the time to patiently help my wife. When my wife decided on a pillow, Bella took the time to find one in stock at the Dallas location. She called that store & had them set it aside for us. Tim was again quite help & informative is suggesting a pillow cover. This is where Bella & Tim went way out of their way to help us & provide some of the best customer service we encountered. You see, when we got home from picking up the pillow at the Dallas location, it was obvious that the pillow was not new but used. It had hair on it & a stain. My wife immediately called Bella & explained everything. Bella & Tim were so upset & apologetic for what happened. Even though a pillow is considered a personal item & there are no returns or exchanges, Bella wanted to make it right. We went to the store the next day & showed Bella & Tim the pillow. They confirmed it was used. Bella then ordered us a new pillow at no cost that was delivered to our home a few days later. My wife loves it! Even though we only bought a small item, Bella & Tim gave us individual attention and went above & beyond to rectify a unfortunate situation. Because of their great customer service, we are now customers for life! When we are in the market for a new mattress, we know where we are going. We are going to see Bella & Tim at the Lewisville Sleep Experts!
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February 2024 by Wendy Clausen-Realtor
Great service and pricing.
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February 2024 by Arthur Shay
Bella served us very well. We will know more after the mattress is delvered and we have slept on it a few nights.
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February 2024 by Ertain1
I had a great experience at this location. The person who helped us, Bella, did a great job with showing a selection of mattresses, and answered all our questions.
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January 2024 by Ahmed El-Gharby
I was very friendly welcomed from a professional , thanks
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December 2023 by Israel Lopes
Was amazing ?
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December 2023 by Bill Wilson
Tim was very knowledgeable and helpful. He coached me through how to determine the best mattress for my comfort and budget. Thank you!
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November 2023 by Conner Parsons
Highly recommended. Brought my mother to find her a new mattress. Tim took care of her like she was family. Mattress tech has come a long way, he got her fitted and she is beaming. I'll be back with my wife!Thanks Tim!
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October 2023 by Linda Wright
We returned a mattress almost 4 months after we bought it. Found this clerk much more informed and helpful.
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September 2023 by Jocelyn Caldwell
I first tried to buy a mattress at Sleep Experts in Denton, Tx. The young man didn’t know how to make an order on the computer. He made 3 calls while I was there asking how to do it. I waited on him 30 minutes, then left. I called the Lewisville store and within 5 minutes he placed my order over the phone. I will pay for the mattress when it is delivered, Monday. I was and am extremely pleased.
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May 2023 by Linda Nations
Salesperson Michael was very knowledgeable and helped me decide what type of mattress I needed to purchase.
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March 2023 by Enrique Labrada
I went in with a good idea of what I wanted: either a Purple Hybrid Premier 3 or 4. Both of these beds are leagues higher in quality, ,and price than my current mattress. I treat it as an investment to my body. It's hard to know what beds feel like browsing online. Reviews? It's getting hard to distinguish between what's paid/sponsored, and what reviews are honest and authentic.As soon as I walked in, I was greeted by Tim at the door. His first question was, "what brings you in today?". I paused for a second, but decided to be honest with my response instead of replying, "oh just browsing". Tim walked me to the Purple mattresses I had in mind, breaking down the key differences between them, and which one would be the best one for me given my sleeping habits.Tim was incredibly honest and helpful with all of the questions I had regarding the mattresses. I would've imagined he would try to sell the most expensive options he had available, but thankfully that wasn't the case (although I was prepared to spend as much as needed to get the best mattress for me). His experience with selling beds, and knowing which beds customers love or end up returning, was incredibly valuable than any answer I could find online. With his help and being able to test the beds in person, we discovered the Purple Hybrid Premier 3, the cheaper option, was actually the one that would be best for me.Tim is a textbook example of what an honest salesman should be: a patient person that helps you find your perfect match and provide helpful answers, without being pushy.Once I'm ready to make a final decision, I'll be coming back and make my purchase. My great experience here was won a customer for life.
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March 2023 by Kim Griffin
Tim was extremely knowledgeable about the different mattresses we looked at and ended up purchasing. Our mattress was delivered yesterday, and absolutely love it!! Thanks again to Tim.
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February 2023 by Louise Tsang
While having difficulty placing order with the store manager at the Sleep Experts Knox location over the phone, Tim at Lewisville made my purchase extremely streamlined. I walked into the store, greeted by Tim enthusiastically, he completed my transaction within less than 10 mins, with a discount! I saved so much time and energy communicating with the other store manager who never responded my message.