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January 2024 by Ron Prelow
Bonnie looked out for me thanks
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December 2023 by Windi Cullen
I would give this place zero stars if I could. The smells and the bugs in this place are absolutely disgusting. The noise. The dogs running around without leashes and peeing in the hallways. The barking. The Wi-Fi does not work. Like at all. Half the time the outside doors don’t open. The pool never works. The ice machine has never worked. The mattresses are too small for the frames. This is definitely the bottom of the barrel. The prices are way too high for the condition of the place.Rooms: The room is small. There is no oven.
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October 2023 by Notyour Business
I think k that girl at the front desk does a great job. She makes it worth staying, You should do something special for her. She knows her stuff, gives you all the information you need and I have never seen a front desk person like her that does it all...she's a keeper! I like that thiers so much around the area plenty of places around for entertainment and eats. Most people I met seen to like it here, and the maintenance guy he's funny.
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October 2023 by Guess Who
Omg where do I start well first off the manager is very rude I was there for a month and paid weekly at first it was $350 a week then it jumped to $390 everyday it’s something different to get more money. Then they lock you out of your room because they’re employees charge a different price I remember in one week we had to pay almost $750 why why why is all I kept asking. The manager said it was taxes. The owner isn’t any better he don’t speak are try to clear anything up when to comes to them taking money back to back the site says smoking rooms it’s not they charge $250 if you smoke it supposed to be pet friendly they charge for pets I’ve never had housekeeping. Which it didn’t matter anyways they couldn’t keep the hallways clean better yet a room. It’s no set prices everyone pays something different smh I wish it was someone to step in and teach how to run a business… Save your money and just sleep in ya car trust me. I only put a star because I had to ?
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October 2023 by kelis McCoy
I don't know what worse; how the place in ran or the people that work there. The manager is bipolar. She will tell you one something at 9 am and you can come back at 1pm and she on something totally different. No need to try to go above her. Her boss Blake when he walks in, he doesn't even have the common sense or courtesy to even speak to the patrons unless he's throwing them out. Maybe if he had to live here, maybe he would understand instead of always threatening to raise rates, evict, and etc. How about fix the plumbing issues, fix the elevator, buy enough towels for the entire hotel. We are being charged for towels when they only have 4 and they don't want to give you one of those. How about mop the halls with water instead of spraying disinfectant and smearing it with a towel on all 3 floors. How about when the pest control comes, let them spray the whole room instead of just behind the fridge, as if roaches just congregate in one spot. How about opening on time so when people do come to pay they don't have to wait until princcess sleeping beauty drags down after 10 but yet be ready to slap on a ten dollar late fee. How about change your website to reflect your hotel in non smoking instead of pocketing $250 when someone smokes in a booked smoking room. Better yet, if you going to charge the $250 fee for smoking, don't just limit it to weed. Yes, smoke weed, they charge $250, crack and meth is fine just do it in your room.
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October 2023 by Michael C.
If you are a Gang member and are on Hard drugs and you Don't value life at all.... This is the place for you! The manager is the rudest angriest person in Lewisville. She thinks she high class with her fake nails and cheap shoes. She could not care less about anyone or anything thing. Your better off saving your 400. And sleeping in a rest stop bathroom. Not kidding at leat they have plumbing that works. Also anyone can get in this so called hotel that has no security and the doors are always wide open day or night! Lewisville PD is there constantly. This place should be condemned! This is a honest review. Very sad how good hard working people are treated...
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October 2023 by Kayla Scott
Where do I start I first want to let the world know this hotel is infect with MOLD and holes are all over the place due to the repair guys will start fixing a problem and leave it unfix .. also if you book this hotel online it charges for for a smoking room but when you get there the hotel general manager will constantly walk the hallway harassing you if a candle gets lit she also with charge you an extra 250 which honestly I think she pocket it because I have stay in 5 star hotel and they don’t harass you about lighting up a candle ..the hotel general manager is verryyyy rude she looks down on people and will treat you like your nothing I’m not speaking on the hotel owner because you can’t even contact them nor do they every be here my stay there was so awful until now I have gotten my lawyers involved from the harassment and disrespect from the general manager until the mold that made me very sick that I constantly reported to the office I had no other choice but to get the courts involved .. you would think the time she spends walking around harassing people because they have an candle trying to extra charge you 250$ she would spend to fix the major problems in this hotel also the bed bugs … bugs in general are awful please go spend your 400$ somewhere else this is the God honest truth
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August 2023 by Paul Smith
I've been here for three and a half and no problems great office staff nice roomRooms: Nice ?Nearby activities: A lot of restaurants near by
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August 2023 by Adachi KRU
Just recently stayed here. After paying over 400$+ for a week my room didn't have running water, no trashcan, and when you ask for clean linens and toilet paper, they make you pay for it. This is the worst experience I've ever had. I will NEVER come back here again. I suggest finding another place to stay that is pet friendly because this trashtel isn't the answer.
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May 2023 by Derrick
Do not go here, one of the worse hotels I stayed in. Paid for 20 nights and 3 nights into my stay they came knocking on my door everyday saying I owed a fee. First it was taxes for the room, second was pet deposit. The third time they just said it was a fee for the room for the night. Even tho I paid everything up front when I checked in. They'll just come up with excuses just to get more money out of you. Wasn't the only person with that problem when I first went to go pay a 4 others were having the same problem trying to figure out what fees were they having to pay but the management couldn't answer the question they'll just say you owe a feeRooms: Rooms full of roaches
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April 2023 by Peyton w
When we walked into the hotel the entire place smelt of smoke, the floors had yellow puddles all on the hallway floors, the ceilings were falling apart, holes in doors, sticky flooring in the bedroom, stains on covers, mosquitoes in the room, and drawers broken. The place was absolutely disgusting and we left immediately. Would not recommend!!!
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February 2023 by Stephen Masker
Unquestionably average in both appearance and service, The Suburban accommodates at least one of the most basic human (and four legged friend's) barebones essentials: safe shelter. The principal benefit to the facility is likely the most attractive draw to unassuming new guests: price. Make no mistake, you get what you pay for: a bland, (very) minimally furnished room, sparse bedding that may receive infrequent on-site laundering services by property staff, simple appliances - wall mounted ac unit, fridge/freezer unit, microwave, stove and sink. Located approximately one mile from the city dump the location will not immediately disappoint. A laundry list of fast food chains, sometimes staffed department stores and the derelict Music Hall shopping mall are all close by for your convenience. Those staying longer than a day will undoubtedly be guests not just to the property but the drama within it. Frequent visits from the Lewisville Police Department and EMS, drug dealers, family members fighting, and children using the hallways as a playground are the norm. Did you make it to your room safely, or at all? Celebrate quietly to yourself by adding one of these pre-ordered "Not Murdered!" stickers to the interior of your hollow door before crying yourself to sleep. When you awake, humble yourself by basking in the luxury of simple pleasures: wifi, running (clean?) water, sometimes hot showers, walls, roof and a floor.
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February 2023 by Casey K.
In addition to the accurate review sent by men, never stay here. Women will know what I mean. Their maintenance is extremely slow to fix every problem this place has but they sure are quick to break down a deadbolt to bust into a room.
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January 2023 by Antonio Williams
This place is poorly ran and management are a group of thieves do not trust them with your credit cards and do not do business with them. On 12/22/22 during the cold snap in Dallas church members and myself purchased rooms for a few local displaced families to get them out of the cold. We booked the room for 12/23/2022 until 1/23/2022. (30days). I was told I would have to come to the hotel by 12/23/2022 at 1500 to pay and show my iD to check in with the person/family that would be occupying the room. I agreed and got off of the phone. That evening I realized I would not be able to be there at that time and would have come and pay in advance. I arrived at the facility on 12/22/22!at roughly 0950pm to pay for said room. At roughly 0300 the family that was supposed to occupy the room called and told me they would not be taking the room citing the fact that they needed financial support more than housing at the time. I called choice hotels and to cancel but was told they have limited access to this hotels booking because they are privately owned. I was instructed to call prior to check in and cancel and that I couldn’t be charged for 30 days if no one occupied the room. I called at roughly0750, 0800 and 0930 am on 12/23/2022 I finally spoke with a Breanna that worked the front desk, she stated the reservation was canceled and I would be receiving a refund within 7 days. I was gracious for all of her hard work so I cash app her a tip of 100.00 for being so helpful and wished her a merry Christmas. Fast forward two weeks later I still have no refund, both manager Andrew and Stephanie have left me on hold for a total of 10 hours at various times. I’ve been hung up on. Andrew has repeatedly told me that he was waiting on approval from the district manager because it was a large amount. ( a manager that he can’t give me any contact information on). Stephanie has hung up on me. And as I author this review I have been on hold the entire break. Lastly the name on the receipt that I went to retrieve stating when my refund would be issued was not mine. I wish I would have never been proactive at paying the night before check in because they would have just cancelled the room without any of my payment information. This is so disheartening; I never want to help another person, and I hope this place goes out of business and all managers/employees involved with this shady business practices be placed in similar situations that cause them to feel the disgust I feel at the moment. Don’t stay here if you can avoid it!!
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December 2022 by Kiera Partee
Everybody is nice to the guest..and the housekeepers are doing a great job with the cleaning ..rooms have been a lot cleaner since new mgmt .. they attend to every need the best that they could especially the night shift worker with the long eyelashes.. I don’t remember her name but she’s a doll! ❤️… management has been better since they got new ones! I see a change in the workers and how the place is ran ! Thank you for all that you do .. keep up the good work
