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January 2024 by Tony Smith
Mike Detuncq is a great guy. Great salesman and very informative. Anytime I have questions, I call him because he always answers his phone.
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November 2023 by Elena Muldoon
Jimmy is excellent. Our hot tub is always clean. Great service.
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October 2023 by Frances Hughes
Jimmy was great. He’s a really nice guy and very polite. He did a great job and taught us so much about hot tubs.
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September 2023 by Tabitha Jordan Pert
Great service and helpful staff. Joel put me in touch with a contractor to prepare the pad and electrical before our Jacuzzi was delivered. Morgan has been great in making sure we get the auto-ship of our chemicals when we need it.
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September 2023 by Barbie Fitts
My service man - Jimmy does a great job and is very nice and polite. Thank you Jimmy and Texas Hot Tub for helping keep my hot tub clean and sparkly!
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September 2023 by Bill Lomax
Mike did a great job of explaining all of the options I needed in order to make my decision on a hot tub. He was very informative and left nothing out. I am very pleased with my experience at buying a Hot Tub.
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April 2023 by Jake Akins
Bought my first sauna here with Justin and I love it, Justin made the whole process super quick and easy as well. Highly recommend
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February 2023 by Derek Freeman
Bought a new J235 from Texas Hot Tub Company out of Lewisville, Tx and they installed it late September 2022. Used it every night for a couple months until December 4th 2022 when I opened the lid to get in but all the water had drained out……service tech came out December 12th and found a cracked fitting that connects inside the drain line where you hook the hose up. As of today (1/22/23) they still don’t have the part and they keep saying they’re emailing Jacuzzi asking for updates. Zero communication from them - I’m the one calling them asking for updates. This sucks!! Brand new, prime hot tub season, and it’s sitting out there empty…….
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December 2022 by Mitch M.
I called for 2 days leaving messages for the service department. Finally the young lady answering the phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.
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December 2022 by Benjamin Weber
Wonderful service from this company. Michael took care of us from start to finish. We received our tub today. Thank you Michael and the Texas Hot Tub Co.
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October 2022 by Tom Harvey
I recently had issues programming my spa exterior lights and they sent out a service technician (John) to trouble shoot my issues. John was the most professional service technician I’ve ever meet. He listened to my problem and took the time to check everything properly and before he left, he took the time to show me how to properly operate everything before he left. I wish I could give him a 10 star review! Very pleased with my new Jacuzzi hot tub and everyone that works for this company!
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June 2022 by Mark Rosenberg
We purchased our Hot Tub Spa from Ross at the Dallas store. He was very helpful educating us on which model would best fit our needs! Ross is very friendly and extremely knowledgeable about all the features and benefits. He went out of his way to help us with our selection and was still checking in with us afterwards. Ross had provided us with the best most outstanding customer service one could ask for. We really appreciate his due diligence and follow ups. Both the delivery team and electricians did a wonderful job in such a timely matter. We love our new Hot Tub Spa! Thank you Ross!!!
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June 2022 by Hawley Family
We purchased our first hot tub from Joel at the Lewisville location. He is not only incredibly knowledgeable about product but also very patient with our many questions. We shopped several places before making our purchase and Joel made our decision easy - superior quality and superior customer service. We are truly enjoying our new hot tub!
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May 2022 by Aaron and Rebecca Castro
Joel and Jessica took wonderful care of us. They took inventory of what we were looking for and directed us to the perfect hot tub - J-365 and matching Covana cover/cabana. The tub was ready immediately and the only delays were due to our contractor needing to prep and build our cement slab. Thank you to Joel for your helpfulness and transparency - we would recommend this store to anyone!
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May 2022 by Craig Devries
Purchased The J280 about 7 months ago. Service was quick and easy . Hot tub was delivered within a couple days just as advertised. I use it every day it’s wonderful. Joel was the salesman I worked with and I have recommended anyone looking for a hot tub to head over .
