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November 2023 by tricia bougher
Tina is the best! Such awesome customer service- she helps make for an overall good experience every time.
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August 2023 by M Hedrick (Mia)
Clean facility and Friendly staff! I like the convenience of scheduling appointments , drop off service and their wellness plan.
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July 2023 by domingo guerra
We have ins. On our service dog and ins Thur Banfield and her ins is coming up for renewal in August so they called and ask me about doing a urine test and x-ray on her and I told them NO she didn't need it I just need her recheck on her foot that I brought her in for. But they took it on themself to do the urine test and x-ray just to use up her insurance so now if she should need those services we will need to pay for them. I will be looking for a new Vet and ins. for all 3 of our fur babies.
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February 2023 by Google Chrom
Not the place for involved parents with sick or injured pets. The optimal wellness plan is obsurd. $60 a month they talk you into and it really doesn't make sense to pay $800 a year in any instance. "Unlimited Visits" nonsense, visits aren't exams and exams are limited to 1 or 2 per year. It doesn't cover heartworm, it doesn't cover grooming, and doesn't have emergency fund scenarios. Doesn't amount PetSmart store points like it says. And the Vets didnt do full exam on my puppy 2 visits.
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January 2023 by Sathya Bhandari, MD
Can’t thank Dr. Dadhwal and her team enough for saving my beagle when she got into brownies. They acted quickly and with confidence. I really appreciate your help!
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October 2022 by Sheila Kearney
Staff was very nice and check in/out was good. I hesitate to bring my dog in though because no matter what I bring her in for what should be a 15 minute appointment turns into sticking her in a cage for at least 7 hours. I realize this is done for their convenience, they can't use Covid as an excuse anymore. No other vets do this and I think it's shameful. If I want to bring her in for say, an ear infection, I have to wait weeks for a non drop in appointment! I will not renew my membership and hope you will stop realize how wrong this is. Very disappointing.
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October 2022 by Vijo S.
Dr. Mir was fantastic with my dog! He explained everything well and was a truly knowledgeable professional. Highly recommended!
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August 2022 by Tony H
Every time I call there I have horrible service, I cannot ever get my pets records and I’m always given some excuse.
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August 2022 by Emily Kinsey
Proud of the entire team at Timber Valley! I'm driving from Plano, 30 minutes away, because only this location is worth my time. Always accommodating, great attitude, and knowledgeable. Overall, extremely helpful. It was my second visit, and the consistency around services and CS is A+. Kudos!!!
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April 2022 by Neda Dehghany
We toke our dog (German shepherd) yesterday to get fixed, and when I came home I heard she was groaning, then I checked her i found out they LEFT A NEEDLE on her hand! How this is possible! I felt so bad for her:( By the time they were close and me and my husband called the emergency, and finally toke it of by urself, but it was really really hard. :(( Im just thinking if I didn’t see that it would may broke on her hand! Or if she didn’t have cone on neck, she could easy chow it and goes on her mouth! I was so pissed of!!! How you could do that!
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April 2022 by Neda D.
We toke our dog (German shepherd) yesterday to get fixed, and when I came home I heard she was groaning, then I checked her i found out they LEFT A NEEDLE on her hand! How this is possible! I felt so bad for her:( By the time they were close and me and my husband called the emergency, and finally toke it of by urself, but it was really really hard. :(( Im just thinking if I didn't see that it would may broke on her hand! Or if she didn't have cone on neck, she could easy chow it and goes on her mouth! I was so pissed of!!! How you could do that!
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April 2022 by Angeline Yarbrough
I recently started using this vet and am very pleased with their service so far. They’re very considerate and have been helpful in diagnosing some challenging stuff with my cat.
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April 2022 by Shannon Pierce
We followed Dr Hari from Castle Hills Banfield. Our dogs have been with him for years and where ever he goes we go.
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November 2021 by Sun Pratt
My daisy has been visiting in the place for last 4 years and it is a great BFF'' s visit every time.
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August 2021 by Hattie Bell
Dissatisfied with this Banfield visit...seems like they were trying to make money ...wanting to do unnecessary blood work on a pet that was clearly about to go to heaven.
