This Verizon authorized retailer in Lewisville provides exceptional customer service, resolving complex account and technical issues. Staff are described as exceptional, true professionals who go above and beyond. They are knowledgeable, patient, courteous, and respectful, working diligently to fix problems that customers have faced for months or weeks, often when previous customer service could not. Employees expertly handle bill issues, trade-in debacles, and phone troubleshooting, multitasking to assist multiple customers while delivering some of the best support experienced. The team stays with problems through to resolution, getting accounts and bills to where they should be.
Kirsten was very knowledgeable and helpful, love this location
March 2026
I had an amazing experience with Kennedy updating my iPhone at Verizon. He was incredibly helpful, patient, and knowledgeable. They made the whole process quick and stress-free and answered all of my questions. Customer service like this is hard to find these days. Highly recommend this store
February 2026
Manager Christina was awesome she helped the new agent through the process when assisting me
