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February 2024 by Janet Smith
Excellent knowledge of the new technology.
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January 2024 by Ronald Belt
Great time! Caleb was very helpful I will be back, I did not know all the great perks verizon offered!
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January 2024 by Vanessa Kimp
Really received excellent service and felt like they really cared about our specific situation which was very different than expected
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January 2024 by meaggi megz
I just now moved to lewisville and was thinking of leaving verizon, I came in a few weeks ago and worked with Kristen and then her associate"Kalub" came from the back and helped analyze my bill and save some money! Kristen is great, Kaleb is great, yesssssss they were short handed and multi tasking which actually made me happy, because my past few visits I did not experience any type of service! Understaffed unfortunately but 5 stars, I will be back!
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January 2024 by stephanie Clark
If you want to feel unwelcome in a store, this is the absolute best place for you. I walked in a third (and final) time over the past several months. There is usually only one employee. Absolutely rudest customer service! I gave them 3 tries in hopes that I'd deal with someone who is pleasant. All 3 times were the same results. If you want a happy, pleasant, helpful Verizon store, head on over to Denton's Verizon store off Loop 288. Even though I'm 5 minutes from Lewisville's Verizon store, I'm more than happy to drive to Denton's.
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January 2024 by Addison Roberts
Caleb straight up needs to be the CEO. Super helpful and got Apple one for free/ included in the plan. Some Indian customer came in and was so rude and said he could be 10x nastier to Caleb and all of us and the other customers told him to get out of the store. No xmas spirit. But Caleb needs to be recognized by Verizon.
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January 2024 by Gayle Wilson
Calib was friendly, store was understaffed.
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January 2024 by Robert Mason
Calab was awesome in his customer service and knowledge in transfering data!
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December 2023 by Malik Neely
Nice area over here good customer service helped me real quick with my phone being down and no service but Caleb was good people definitely recommend coming over here again
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December 2023 by Desirea Myers
Caleb was amazing. He was professional, courtesy, honest and listened to my needs. Caleb handled my transfer to Verizon so quickly so I got in and out so quickly.
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December 2023 by Linda Verhovshek
My experience with Caleb was very good at getting everything transferred and new phone and he was very Wi-Fi computer or cell phone knowledgeable to help me since I cannot do any of this as an old man. Thank you very Much
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November 2023 by Greg Larson
This store rocks! Caleb was super helpful and willing to go above and beyond to meet our needs. The amount of times he ran back and forth to get phones for us to make sure we were choosing the phone we really wanted. He also sat with us through all the set up and reassured us on the process, making sure it was going smoothly. Would definitely come back for help in the future.
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November 2023 by Kristi Parsons
Love this spot! This store is further away from my home but I prefer this one because of the quality of customer service I receive. Caleb is my go to for everything. Nice young man, very knowledgeable of everything and always smiling ready to help me. That’s a breath of fresh air, especially from what I have dealt with in the past at other Verizon stores. Caleb and Bre are a great team which is 99% of the reason this store is so great!
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November 2023 by Taylor Mulvihill
Dealt with Caleb because my phone said SOS the other day, & after calling customer service from my wife’s phone they me told me to come in to store. Caleb called them and got my service on!!! I can say this is a well balanced store and different than a lot of experiences I’ve had with Verizon stores. 5 stars
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November 2023 by ernest jones
ATTENTION!!! Don’t ever do business at this store under any circumstance! Let me start off by saying that I am a Verizon corporate employee! This is not a corporate store and damn sure don’t represent what Verizon stands for. Had the terrible misfortune of having to deal with this location yesterday. Sent my wife there to pick up a phone I'd purchased online, She got there to pickup the phone and they gave her one that was already opened! I told my wife to just return it right there on the spot! Some idiot named “Bre” gets on the phone (being extremely rude and very unprofessional) tells me that the order had been processed so it can’t be returned. I hate that this place is even affiliated with Verizon! They’re selling returned phones as new! STAY AWAY!!! This place deserves negative stars!!!
