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February 2024 by M Barker
The is the worst Wells Fargo I have been to in my 15 years of being with them. The ATM machine never works, and the service isdeplorable.
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January 2024 by Nereyda Velasquez
Horrible no good service at oll
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January 2024 by Mina
Ms. Lourdes branch manager she is very nice and a helpful person, explained everything in detail, she makes sure that everyone in the branch is being helped. And it was really easy to open an account with Mr.Robert Thank you so much for your help today
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January 2024 by Suyapa Oliva
I opened an account with Wells Fargo & Robert was very friendly and helpful. He provided a lot of information about the type of account I opened. Lourdes was also very nice to me, she helped schedule a time frame for Robert & I to meet and made sure my needs were met.
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December 2023 by Amy Lopez
This location is awful. The 3 times I have been here, sad experience. First time, atms were not working. Second time , one teller and a line full of people. Today, I needed to change something on my account. Waited a while, I know as a walking... Should have not expected greatness. But at least an acknowledgment... A "no we cannot see you today" But no, sat in the lobby for a while. Just listening to the people calling other customers apologizing for bad reviews and how they/company could make the situation better. So here's my bad review. Since that's the only way you can get an acknowledgment at this location. I've gone to other locations and never had any issues.Update: drove 5 minutes down the road to Towne center and Denton location. I was in the building less than 2 minutes and they(Phillip) was able to help me out. Even though in was 20 minutes till closing. Do your self a favor avoid 340 location.
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November 2023 by Martin
Thank you so much to Lourdes, Yesenia and Braden for their great service.Lourdes arranged a schedule on short notice and Braden impeccably walked me through the process I needed to complete. They are amazing professionals and extremely courteous.You are all awesome!
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November 2023 by w K
They deserve 0 star, no one works in the branch.
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September 2023 by Helena Handbasket
Absolutely horrible. The hours on the door mean nothing. Got there at 4:55 PM to make a commercial deposit, and the door was already locked. Do not do business here!
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July 2023 by Jorana Jallo
I just opened a new account and the staff members were amazing! If you have the opportunity to meet with Mr. Branden you won’t regret it. Make sure you make your appointment before going!
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July 2023 by Krystle Befort
I went into this bank today to get help with documents a mortgage underwriter from another company needed. Matthew was the bank teller that helped me and he was such an amazing help. The manager was also very nice and helpful.As anyone buying a house knows, the underwriters are such a pain and they ask for all sorts of crazy documents... but as stressed and frustrated I was with the requests of the underwriter, Matthew kept me calm and helped as much as he possibly could. He even remained friendly and professional with the mortgage representative that was on speaker phone who got pretty rude with him and was beyond patronizing to him.I felt bad that a line was starting to form and my issue was taking so long. I offered to let Matthew log out of my account to then help others while the mortgage company figured their stuff out. He responded with a smile "It's okay! It's your turn." That really made me feel even better about the situation knowing I wasn't bothering him for taking so long with a complicated issue and that he truly cared about getting my situation resolved.If you're reading this Matthew, I hope you know how much your calm positive attitude and friendliness can make someone's day better!I definitely will be using this branch going forward because great customer service is hard to find!
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July 2023 by Karen Trail
If I was able to rate this bank location as an F I would. The outside teller lanes are iffy if open at all. The ATM machine in the front is non functioning many times. The lines to make a deposit or cash a check are long. But worst of all of you have any type of deposit to make particularly a check with your maiden in addition to your married name the bank just cannot handle the transaction. The incompetence is astonishing. My other bank I used deposited the check with zero issues zero holds.
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May 2023 by Natoshia Hamilton
I have been doing cash advances with Wells Fargo in Farmers Branch for years and not long ago in Flower Mound. This was the first time I’ve ever been told I needed two forms of identification to do a cash advance.
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February 2023 by Sam Mooney
Cars are here, people inside but nobody can open the front door? It’s 11pm people.
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January 2023 by John Jung
Crazy slow. Manager in this location doesn’t care about it. Just sit in the room. I never seen like this slow service !! Is it wells Fargo? Are you going to keep this terrible service?
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November 2022 by Cathy Reding
Went to bank at 12 pm and drive through was closed went inside made deposit ask why drive through is closed said gone to lunch he was only teller and 1 banker there. Month ago went to talk to banker about fraud and waited an hour to hear that they only do appointments only. Think its time to look for a bank that appreciates their customers. I have been a customer when it was called Wachovia I miss those days they knew what customer service was.