-
January 2026 by Brian Quinlan
Treats people very poorly, just witnessed both employees go off on a long time customer. Horrible customer service! If i was owner i would have fired both on them on the spot!! Also every package i bring in they want to upsale me on different packaging options. Ive been sending out packages longer than both of these kids have been alive.
-
January 2026 by Amy Gandy
Always great service here! My phone doesn’t always have signal but I’ve learned to have it all pulled up before I walk in.
-
December 2025 by Lori B
I visit this store often for my UPS needs as well as do multiple Amazon returns. They do an excellent job especially when customers educate themselves and come prepared. I always take a screenshot of my return QR code. I also review it and see if it states that I need to pack it in my own box or I don’t need a box. They always handle my returns or my purchases in a friendly and efficient way.
However, while waiting in line, I see multiple people come in and they’re looking through their email trying to find their return code, they didn’t pay attention and didn’t know they need a box and they complain as if it is the UPS associate. Amazon is very clear and prepares you for this if you read the email or app. Unfortunately, I can’t do a Google review on the people who are not prepared and rude, but actually they’re the one that needs a bad review not the employees at this location who are very patient with some very rude people.
Today, while trying to park, there was a rude lady that honked at me, even though I had turned first to park. She pulled into the handicap spot with no handicap sticker. She’s ahead of me in line. Frances, the associate had the patience of Job with her. The customer had printed her return label with a printer that was out of ink, so it wouldn’t scan. Francis nicely told her she would need to print it again because it wouldn’t scan. The customer replied “ I’m not driving 34 minutes to print it again “. Although that’s not, Francis’s problem , she nicely told her she could email it to her to print and stated the cost. The lady just started searching her email for it and starts complaining about sometimes the labels don’t last that long acting like it is a UPS problem when really it’s a customer problem and an Amazon rule not UPS store.
She kindly asked her to step aside while she was locating her email so the rest of us could be helped.
I agree if someone is complaining in reviews about Amazon or fees at UPS store, just disregard that review because those people aren’t educating themselves enough to understand. The UPS store is following the Amazon rules and they have stated fee fees posted if you can’t afford it then don’t go to UPS. It is a business not your personal secretary.
-
October 2024 by Cindy Allen-Lott
Was told I should have screen shot my QR codes because there is limited service in this store. Or go somewhere and get Internet to do so. The young man was curt and short because I couldn’t get the code to come up. I explained he needs to take the time to explain to older customers the requirement of screen shots and how to do such. Even older folks need to learn sometime; but he was put out. Sad way to treat people.
-
October 2024 by Diana Stout
Prompt professional service is what you get at the Liberty Hill UPS. They are helpful and informative.
-
September 2024 by April Dalaeli
Worst customer service I have ever encountered at a UPS store. A woman who claims to be the owner yet has no customer service skills whatsoever. Not a greeting or even a smile. On top of this she said I would be charged $2.50 to send the store an email with the label I need printed on top of fee for the label print. I understand the fee to print the label. I was mind blown that she'd say I need to pay $2.50 to send an email. So, I asked a clarifying question. She responded with a smug look and tone, "yeah, if you don't like that it's okay." In other words we don't need your business. Well, she is getting what she asked for. I will never patron this UPS store again. I will gladly drive to a place that doesn't nickel and dime their customers and appreciates their business. Based off of the other reviews I see here I can see I am not the only one.
Sad, because all employees I've ever encountered here on previous visits have been amazing. Too bad the owner is unprofessional and her attitude needs to be checked.
-
August 2024 by Lisa Landry
I grabbed the door handle at 3:01 and the doors locked. Since there were several people in line I awaited for someone to exit. Now granted they were closed however the young lady opened the door for someone to exit and I asked if she could make an exception and she threw up her arms and said- WE ARE CLOSED. I said, can you assist me with another location that may be open and her reply was we are all closed with a nasty sarcasm. One of the lady’s leaving mentioned there was another one just 5 mins from their location.
Package delivered at the other Liberty Hill Location. Sad to see customer service and
friendliness is lost.
It will be the last time I use that location.
UPS 9073 US Hwy 29- I’ll be back! Thank you!!
-
August 2024 by Natilie VMF-1
This store is by far the best one I have been to! The staff are very organized and friendly, which I have not found at other stores. Ryan and Myles are my personal favorites. The only reason I am putting four stars is because of the amount of Amazon returns they have to do. It seems like they get tired of the overwhelming amount and this can lead to a cranky face, but once you actually engage with them, and don't treat them like personal robots/slaves, they are extremely friendly and ready to chat! So it really isn't their fault for the four stars, it's the customers and Amazon. 5/5 for this store!
-
July 2024 by Midori Soderberg
Everyone on staff is very nice and they provide great customer service. They always greet me with a smile and work efficiently so we don't have to wait long.
-
June 2024 by Andi C
Had to get a document notarized on a weekend and this spot was available! The young gentleman who helped me was very kind, insightful, thorough and quick. He got us in and out of the store in no time, with everything we needed in a snap!
They also had plenty of parking in the lot at 11am. So it was not difficult to to enter and leave the parking lot. Best part, they had parking for UPS customers only, so it is almost a guarantee you won’t have a problem with parking!
-
June 2024 by Marilyn Oufnac
Great people, great service, fast, efficient, super-polite, and always friendly. I always leave with a smile.
-
May 2024 by Stacey Farmer
Beautiful and clean store, basic office supplies available as our boxes and mailboxes. We came for the notary services which was quickly and efficiently conducted. Professional team. A great experience!
-
May 2024 by Josh Testone
Niketa and team have always been super easy to work with and happy to help me ship anything (they are legally allowed to ship). Wonderful to work with and alway space things amazing!
-
May 2024 by Ian Naschke
Never again.
-
April 2024 by William Thompson
I needed to print some documents from my smart device. I was warmly greeted by Jessica. She provided me with detailed instructions on how to do so. I was in & out in less than 10 minutes.
