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December 2023 by Meghan Haessly
Awesome customer service! Got the phone they recommended that was in my price range and fit my needs. I've had it for about 1.5 weeks now and it's been perfect!
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August 2023 by Amie Moegelin
I love coming to this Metro! I literally feel like home and drive from Crosby to come to this location!! Always helpful and they always bring me a smile!!! Fixed my issue and we're beyond helpful!!!!!!
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August 2023 by Rooster Marcontell
First off I'd like to start with this was the best experience ive ever had buying new phones or switching to a new provider Vinny and his team are on top of there game they've gone above and beyond on and off the clock plus they are the only company who could provide internet tht is rock solid I might add in my area thank you
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May 2023 by Shawanna Davis
The staff was rude and lazy, I went into this location to pay my phone and when I handed the lady a 100, she gone say I need exact change smh I have been to numerous metro pcs's to pay my bill and never have i had a mf tell me I need exact change, in my opinion the lady didn't want to do any work ? I am very displeased with that location and how lazy and rude the staff was and I hope she is reprimanded for her actions, also she be bringing her kid to work with her like who does that, cant you afford a real babysitter? Maybe if you change your rude azz ways you would be blessed more, don't take your personal issues out on customers and for anyone reading this please pay your metro pcs bill either online or at one of the Baytown locations cause they have superb customer service and friendly atmosphere
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February 2023 by Joey Britzke
Ashley is the best. With multitasking with 5 customers at a time.
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January 2023 by Dustin Gann
Absolutely fantastic! The lady was extremely nice when I called beforehand to make sure they had the phone in stock and when I arrived she was fantastic. Didn’t charge me any of the fees like others stores wanted to which saved me $50. 10 out of 10!
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December 2022 by Lena Weaver
I love the great customer service here! They work with you to get you to help you get the biggest bang for your buck! Super sweet and actually Caring staff!! Plus, Awesome phone brands here, they always keep it stocked too!!
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December 2022 by Jimmy Lee Downing
She sold and installed the wrong screen protector, now I got to go find another
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November 2022 by Shelley Casdorph
Typically no issues but heaven forbid I had 1 last week and the employee who had me had to work. Her attitude sucked and I did not get help setting up the new phone nor did I get to know of promotions.
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September 2022 by Melissa Gonzalez
Went in with some questions and the ladies working there were so helpful and friendly. Great crew working there!
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March 2022 by Cassie girl Pike
The customer service phone people are USELESS CANT UNERSTAND WHAT THEY ARE SAYING FIRST OFF DO NOT LISTEN TO YOUR QUESTIONS. AND ARE SO VERY UNHELPFUL. I TOTALLY REGRET EVER GETTING PHONE SERVICE WITH THEM AND WOULD NEVER IN MY LIFE TIME RECOMMEND THEN TO MY WORST ENEMY
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April 2021 by Gabriel Manzanalez
Staff with excellent very excellent and funny but out of a lot of phones but still worth the trip
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February 2021 by Rebecca Foster
Slow as a tortoise. Was there over an hour just to switch phone numbers!
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December 2020 by Chelsey Tidwell
Great service. Just wish they had a direct phone line so I can call the actual store.
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November 2020 by Gerardo P
they don’t know what there doing waste of time .
